Duties
You will work in a dynamic, fast-paced call centre environment and respond to a high volume of requests from clients and stakeholders. Due to the large number of enquiries and requests to be processed, you will need to be able to effectively manage competing priorities in an environment with frequent interruptions, while responding to enquiries received by telephone and fax.This position will provide you with the opportunity to acquire new knowledge and further develop your skills in areas such as client service, administration of the Non-Insured Health Benefits (NIHB) Program, attention to detail, use of computer systems, communication, conflict resolution, workload management, and priority setting.In this position, you will be responsible for:
• Manage and process NIHB correspondence received through generic mailboxes, fax, and regular mail.
• Distribute files and work requests to analysts based on assigned areas of responsibility, while ensuring an equitable distribution of workload.
• Maintain up-to-date records of requests, invoices, and other relevant administrative documents.
• Etc.The person appointed will be required to work from a designated Indigenous Services Canada workplace located in Montréal for a minimum of four (4) days per week. Workplace presence requirements may be adjusted based on operational needs.

Work environment
The Non-Insured Health Benefits (NIHB) Program of Indigenous Services Canada provides eligible First Nations members and recognized Inuit with coverage for certain medically necessary health benefits and services that are not covered by other health plans or social programs.Do you enjoy taking on challenges in your work? Do you thrive in a fast-paced environment that demands versatility, attention to detail, and efficiency? If so, the Operations Support Clerk position is definitely for you!Want to make a difference? By joining our team, you'll have the opportunity to provide support to non-insured health benefits program. You'll build and foster strong working relationships with your colleagues and service providers; your work will have a positive impact on the lives of families and members of First Nations and Inuit communities.

Intent of the process
📢 This inventory is for casual employment. Casual employment is temporary employment of 90 working days or less in a calendar year, to meet needs for temporary vacancies arising from vacation, sick leave, training, special projects, etc.NOTE: Casual workers will not be eligible to apply to internal appointment processes.

Positions to be filled
2

Important messages
When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.
📢 Apply with Ease!✅ Only your résumé is required.
✅ No screening questions to complete.
✅ A simple, quick, and efficient application process.📌 Information How to ApplyApplications must be submitted online by clicking the "Apply" link. Applications submitted by email will not be accepted.Thank you / Merci / Ekosani / Miigwech / Meegwetch / Mahseecho / Mutna / Wopida / Hei Hei / Marci Cho / ᖁᐊᓇᖅᑯᑎᑦ / Quanaqqutit / ᓇᑯᕐᒦᒃ (Nakurmik) / Nakummek / Qujannamiik / Qujanaq / Kukwstsétsemc / Woliwon / Woliwun / Wela’lin.We thank all those who apply.

---

Reliability Status security clearance

---

Applied / assessed at a later date

Bilingual - Imperative (BBB/BBB)

---

---

Indigenous Services Canada is committed to having a skilled and diversified workforce representative of the population its serve. In support of our strategy to achieve our employment equity goals, preference may be given to candidates who, at the time of application, indicate that they are belonging to one of the following Employment Equity groups (self-declaration): Indigenous peoples, Women, Visible Minorities and Persons with Disabilities.

---

Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

Learn more about preference to veterans.

---

---

---