Group Leader

Duties
This process is intended to staff Group Leader positions, and to support future needs in Digital Systems and Innovation. Positions may support different IT streams, including infrastructure, cyber security, application services, enterprise technology services, service desk, IT service management, and related IT operations.Group Leaders provide day-to-day leadership, coordination, and advice for IT services, projects, and operations. They make operational decisions and exercise sound judgement to set priorities, assign and monitor work, support staff and vendors, manage issues and risks, and provide recommendations to improve service delivery.Group Leaders work with clients, partners, technical teams, vendors, and management to understand needs, resolve issues, manage risks, prepare updates, and support sound decisions. They also contribute to planning, reporting, budgeting, procurement and contract monitoring, documentation, and continuous improvement activities.

Work environment
The position is based in Calgary, Alberta.
Please note that this position is subject to the CER’s Hybrid Work Policy. Employees are required to attend the workplace in accordance with the policy requirement.The Canada Energy Regulator (CER) helps keep energy moving safely across Canada by reviewing projects, sharing energy information, and upholding world-class safety and environmental standards. Headquartered in Calgary, with regional offices in Montréal, Vancouver, and Yellowknife, the CER employs approximately 600 people.Recognized as one of Canada’s Top 100 Employers, the CER is committed to a diverse, equitable, and inclusive workplace that reflects the communities we serve.The CER is proud to be an employer of choice for Indigenous Peoples*. We support Reconciliation through meaningful actions, including access to Elders, cultural and community supports, paid and unpaid leave for traditional practices, one-on-one coaching, social and cultural events, and flexible work arrangements, including hybrid and telework options when needed.
*Indigenous Peoples refers to First Nation, Inuit, or Métis.

Intent of the process
Intent to staff two term positions. (Approximately 1 year.)A pool of fully or partially qualified candidates may be created to fill similar positions at the same or lower levels, with varying language requirements, security clearances, conditions of employment, and appointment types (e.g., term, acting, assignment, or permanent). This process may also result in a permanent appointment, even for candidates appointed on a temporary basis.

Positions to be filled
2

Important messages
This position is subject to CER’s Professional Institute of the Public Service of Canada Collective Agreement.
The benefits offered may be different than those offered in the greater public service.The CER has the following forms of additional compensation that are separate from base salary, the eligibility for which is determined, in accordance with the provisions in the collective agreement or terms and conditions of employment for the duration period specified:
• Annual performance pay which includes elements of individual performance and corporate performance. Application Requirements:As part of your application, you will be required to answer screening questions related to the essential education and experience and asset qualifications. You must provide CLEAR, CONCRETE EXAMPLES with sufficient detail for each question. Responses such as “please refer to CV/résumé” will not be accepted. Applications that lack specific examples or sufficient detail may be rejected, as the Assessment Board must have enough information to determine whether the requirements are met.Please ensure you provide a valid email address that remains active throughout the selection process. All updates, including invitations and results, will be sent by email. We encourage applicants to check their inbox and junk mail folders regularly to avoid missing important messages.The CER requires applicants to submit their application online. Applications received via email will be rejected. Please submit your application by clicking “Apply”.

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• Willingness to undergo, successfully pass and maintain a Reliability Status Check.
• Compliance with the CER’s Code of Conduct is required.
• Note: It is strongly recommended that potential applicants read and consider the CER’s Code of Conduct prior to applying. This document is available on the CER Website http://www.cer-rec.gc.ca/code-of-conduct.
• Must be willing to move within and between business units and teams, based on operational requirements or as individual development needs are identified.
• Must be willing and able to travel when required.
• Must be willing to work overtime when required.

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Education: • Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management, or another specialty relevant to the position to be staffed; OR have an acceptable combination of education, training, and experience relevant to the position.• Note: Candidates must clearly demonstrate, in their application, how their combination of education, training, and experience meets the requirements of the specified credential. Foreign educational credentials must be assessed for Canadian equivalency.

Experience:E1. Experience providing advice, briefings, analysis, or recommendations to management on Information Technology (IT) services, operations, projects, risks, or improvements.E2. Experience leading, assigning, delegating, or monitoring the work of IT staff, students, consultants, vendors, or project team members.E3. Experience managing priorities, workload, resources, service delivery, or operational activities in an IT environment.Experience Definitions• Management: means manager level or above, or the organizational equivalent. • IT environment: includes infrastructure support, application services, service desk, IT service management, cloud services, enterprise platforms, cybersecurity support, or related IT operations.

Organizational CompetenciesOC1: Leadership & Teamwork (Guide)• Coaches others to make timely and effective decisions and removes barriers that impede improvement.OC2: Accountability & Results Orientation (Guide)• Solves complex problems at a team level, and mentors and coaches others to resolve problems.OC3: Initiative & Adaptability to Change (Guide)• Builds linkages between initiatives in the organization, to take advantage of synergies.Technical Competencies:TC1: IT Service Management / IT Operations Management (Guide)• Service delivery, incident/problem resolution, availability, performance monitoring, lifecycle management, service levels, business continuity, and operational support.TC2: Enterprise Technology Integration / Solution Design (Guide)• Evaluating and integrating hardware, software, cloud services, enterprise applications, infrastructure, cybersecurity considerations, and interoperability.
Competency Level Definitions• Guide: is defined as thorough knowledge and capability of the competency. Able to influence and guide others in its application.

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Applied / assessed at a later date

English essential

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Asset QualificationsAQ1. Experience leading or supporting application services in one or more of the following: custom application development; application hosting; application support; release management; or application modernization.AQ2. Experience working with one or more of the following: .NET or IIS; databases; APIs or integration services; cloud application services; or commercial off-the-shelf (COTS) applications.AQ3. Experience leading or delivering enterprise technology solutions or initiatives involving one or more of the following: integrating hardware, software, or cloud services; integrating enterprise applications across teams; or delivering enterprise services to internal or external users.AQ4. Experience leading, supporting, planning, implementing, or improving infrastructure in one or more of the following: servers, virtualization (e.g., VMware vSphere, Microsoft Hyper-V), or storage (e.g., SAN); cloud infrastructure, monitoring, or endpoint management; Microsoft 365 services or Conditional Access policies; backup and restore (e.g., Veeam, ExaGrid), disaster recovery, or business continuity; lifecycle management, capacity planning, or availability; or vendor coordination and service monitoring.AQ5. Experience leading or overseeing service desk, client service, or technical support operations in one or more of the following: incident management; request fulfilment; escalation; service levels; or client communications.AQ6. Experience changing or improving ITSM practices, tools, or processes in one or more of the following: ticket management; problem management; knowledge management; reporting or metrics; or continuous service improvement.AQ7. Experience supporting cybersecurity operations, using a security information and event management (SIEM) or security monitoring platform (such as Microsoft Defender, Microsoft Purview, or similar), in one or more of the following: developing, testing, or tuning security detections, alerts, or analytic rules; documenting security detections or controls; configuring or managing access controls or data-protection controls; or compliance monitoring.AQ8. Experience in one or more of the following: participating on an evaluation panel for an RFP or RFI (developing or applying requirements, statements of work, or evaluation criteria, or evaluating bids); managing task authorizations (TAs), contracts, or the delivery of professional services or solutions; using standing offers or supply arrangements or coordinating with vendors or procurement authorities; or procuring or managing enterprise software or hardware licensing.

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Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

Learn more about preference to veterans.

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