Intent of the process
A pool of pre-qualified or fully qualified candidates may be created to staff similar or identical positions with various tenure, with CBC/CBC bilingual linguistic profile and various security requirements within the Courts Administration Service.Candidates may be evaluated further, for specific opportunities, on qualifications (including conditions of employment and operational requirements) that are deemed necessary, whether or not these qualifications have been listed on the job advertisement.

Positions to be filled
1

Important messages
Please note that the intention is to conduct interviews between December 1 and December 15, 2026. Applicants are expected to be available during this period. Additional information will be shared throughout the selection process.Candidates may be evaluated further, for specific opportunities, on qualifications (including conditions of employment and operational requirements) that are deemed necessary, whether or not these qualifications have been listed on the job advertisement.Persons are entitled to participate in the selection process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.Candidates must meet the essential qualifications to be appointed to a position.Candidates must clearly demonstrate in the screening questionnaire how they meet the education and experience factors listed as essential and/or asset qualifications on the statement of merit criteria. In order to do so, the candidate must provide the information as part of their answer to the pertinent screening question, using concrete examples in the provided area. The assessment board cannot and will not make any assumptions about your experience. Note that it is not sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Resumes may be used as a secondary source to validate the experience described in the experience questionnaire. Failure to clearly demonstrate in the questionnaire how you meet the education and experience, both essential and/or asset, where applicable, may result in the rejection of your application.A variety of tools and assessment methods may be used, which may include, but is not limited to written tests, interviews and reference checks. Other sources of information (such as performance agreements, work samples, selection board member knowledge, etc.) may be used to inform the assessment of the criteria identified on the Statement of Merit Criteria. Any information that you provide throughout this selection process, including email correspondence, may also form part of the assessment.Asset qualification(s) may be applied in this selection process.Written communication may be assessed via the job application.Candidates will be required to provide proof of their education credentials in the form of a diploma or official transcript.If a qualified candidate has been selected and appointed on an indeterminate basis from the established pool, they will be removed from the pool. If a candidate is selected for a specified period (including term, acting, or assignment/secondment) appointment, they will remain in the pool for future offers.We will communicate with applicants by e-mail. It is your responsibility to verify your e-mails regularly. Applicants shall ensure that the e-mail address provided is valid and make sure this address is functional at all times and accepts messages from unknown users.

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Top Secret security clearance - Top Secret (TS) or Enhanced Top Secret (ETS) clearances will only be granted to Canadian citizens.

Conditions of employment are essential requirements of the position that candidates must meet or comply with before being appointed, and are to be maintained for the duration of employment in the position. Conditions of employment are considered individually and as a whole. The loss, revocation, or failure to meet one or more of these conditions may result in administrative measures or, where circumstances warrant, disciplinary action, up to and including termination of employment, in accordance with applicable legislation, policies, and collective agreements.The following condition(s) of employment may apply:Be willing and able to work from the workplace five days a week.
Be willing and able to travel throughout Canada, at times with limited notice.
Be willing and able to maintain a high degree of schedule flexibility to meet operational requirements, including working evenings, weekends, and, when necessary, in excess of 37.5 hours per week.
Be able to effectively carry out the responsibilities of the position in an environment involving complex, sensitive and high-profile judicial, operational and people-management issues, while maintaining professionalism, sound judgment and objectivity, and exercising leadership that promotes employee engagement and constructive labour relations.

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Due to the national scope of the position and its role as the Chief Justice’s principal operational advisor, the duties of the position may require:
• On-site presence

• A high degree of availability

• Travel across Canada

• A flexible work schedule that may extend beyond normal business hours

• The ability to provide effective leadership in an environment characterized by complex, sensitive and high-profile issues.

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EDUCATION:
ED: Graduation with a degree from a recognized post-secondary institution or an acceptable combination of education, training, and/or experience.

EXPERIENCE:
E1. Experience managing operations or service delivery in a court, tribunal, or other similar legal environment, which requires the application of legislation, rules, or procedures.

E2. Significant* experience managing large and diverse teams such as establishing priorities and objectives, monitoring and managing employee performance, and fostering a respectful, inclusive, and results-oriented workplace.

E3. Experience managing high-volume operations involving competing priorities, service standards, tight deadlines, risk management, and the delivery of consistent services to multiple stakeholders or clients.

E4. Experience developing and maintaining effective working relationships with senior leaders and diverse internal and external stakeholders.

E5. Significant* experience in business planning, budget and resource allocation, performance monitoring, and leading process improvements or organizational change to improve efficiency, service quality, and results.

E6. Significant* experience providing strategic analysis, advice, and recommendations to senior management on the delivery of complex** operations, programs, or initiatives.
Definitions:
*Significant experience is defined as the breadth and depth of experience and as a combination of time spent doing the activity (at least three (3) years), as well as type (range, scope, and complexity) of work.**Complex issues refers to issues that includes at least three characteristics such as multidimensional, involvement of multiple jurisdictions, sensitive, confidentiality, affecting numerous partners or stakeholders, potentially precedent-setting, significant implications for the public service or likely to attract substantial media attention.

KNOWLEDGE:
K1. Knowledge of the Courts Administration Service’s mandate and priorities
K2. Knowledge of principles of natural justice and judicial independence
K3. Knowledge of Federal Court role and jurisdiction

COMPETENCIES:
C1: Create vision and strategy
C2: Mobilize people
C3: Uphold integrity and respect
C4: Collaborate with partners and stakeholders
C5: Promote innovation and guide change
C6: Achieve results
C7: Oral Communication
C8: Written Communication

ABILITIES:
A1: Ability to work in a high pressure or in a stressful environment and to manage workload.

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Applied / assessed at a later date

Bilingual - Imperative (CBC/CBC)

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EDUCATION:
AED: Graduation with a degree from a recognized post-secondary institution in a field relevant to the position such as law, public administration, business administration.

EXPERIENCES:
AE1: Experience leading digital transformation or implementing technology-enabled business processes.

AE2: Experience working directly with members of the judiciary or tribunal decision-makers.

AE3: Experience working in a matrix environment, using influence, collaboration, and relationship-building to achieve objectives without relying on formal authority.

AE4: Experience managing or overseeing client service operations, including call centre services or in-person counter services.

ORGANIZATIONAL NEEDS:
The Courts Administration Service is committed to having a skilled and diversified workforce that is representative of the Canadian society. As such, selection may be limited to members of the following Employment Equity Designated groups: women, Indigenous peoples, persons with disabilities and members of visible minorities. We encourage you to complete the Employment Equity section in your application to indicate if you belong to one or more of these designated groups. Information on employment equity: https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/employment-equity.html

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Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

Learn more about preference to veterans.

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