Duties📝You will have to:
- Answer phone calls and chats, assess the nature of the calls and messages, assess the urgency and eligibility of the person, respond to the client's primary concern.
- If necessary, provide immediate psychological support to the client.
- Assess the client's needs and conduct a risk assessment for referral to a network of mental health professionals.
- Provide information and expert advice on programs to assist the client in making an informed decision and wise choices.
- Provide effective case management.
🔎Are you the right person for the job?
You must have a high degree of empathy, good listening skills and respect for diversity. As a key member of our multidisciplinary team, you must enjoy working independently and as part of a team. On a day-to-day basis, you must exercise good judgment and be reliable. As the first point of contact for our diverse client base, you must have excellent communication skills, both written and verbal, and be able to manage the stress of providing advice and guidance under tight deadlines. You will need to manage new requests in a number of contexts, so you will need to be able to assess risk and judge when a situation should be escalated. You will also be required to assess crisis situations and use crisis intervention techniques to defuse tense situations.
👉Interested in learning more about this opportunity? Know someone who would be perfect for the position? Share the job or click on the link to apply online!
Work environment👥 EVERYONE IS WELCOME
Health Canada is dedicated to building an inclusive workforce that comprises individuals who have an array of identities, abilities, background, culture, skills, perspectives, and experiences that are representative of Canada’s current and evolving population. We are passionate about fostering a workplace where all people feel welcome, can reach their full potential, and contribute their unique perspectives and experience to the success of the team.
🗣️ BRING YOUR WHOLE SELF TO WORK
We encourage all qualified candidates to apply, regardless of race, colour, religion, sex (including gender identity and/or expression), national origin, sexual orientation, civil union or relationship status, disability, age, parental status, military service, or other status protected under federal law.
Health Canada is committed to increasing representation of Black employees and other racialized groups, Indigenous People, women and persons with disabilities. We would like our workforce to be reflective of the population we serve.
Therefore, we encourage candidates to indicate voluntarily on their application if they are a member of one of these groups.
Health Canada welcomes applications from Veterans. We recognize your contribution to Canadians and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.
Important messages
When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.
📋 Application Process – How to Apply
🔎 Instructions
• Answer the online questions by demonstrating that you meet all the requirements (education and experience):
○ Provide specific and concrete examples
○ Include:
✦ The time period (“month-year” to “month-year”)
✦ The context
✦ What you did and how you did it
✦ Your role
✦ The results achieved
• Focus on your personal contributions. If the experience was gained in a team setting, describe your specific role.
✅ Assessment
Various assessment methods may be used:
• Interview
• Written test
• Portfolio of achievements
• Performance evaluations
• Reference checks
❗ Important Information
• Only candidates selected for further consideration will be contacted.
• No acknowledgment of receipt will be sent.
• All communication will be sent by email. Please ensure:
○ Your email address is valid and functional
○ You accept messages from unknown senders
• You have the right to participate in the process in the official language of your choice (English or French). Indicate your preference in your application.
• Incomplete or missing information will not be requested after submission.
📅 Rescheduling of Tests or Interviews
Rescheduling will only be considered under exceptional circumstances (with supporting documentation):
• Medical reasons (doctor’s certificate required)
• Pre-planned travel
• Pre-scheduled interview or test for another Government of Canada staffing process
• Pre-planned vacation
• Death in the family
• Other exceptional reason deemed acceptable by the selection board (e.g., jury duty)
📧 Communication
• Provide a valid and functional email address.
• Check your inbox regularly to avoid missing important messages.
🛠 Technical Support
If you require technical assistance during the application process, please contact:
emplois.gc.ca – Contact Centre
⏳ Deadlines and Submission
• It is your responsibility to submit your application correctly before the deadline.
• No applications will be accepted after the closing date.
• All applications must be submitted online through the GC Jobs system.
• Do not send your application by email, fax, or regular mail. It will not be accepted.
⚠️Very Important Notice
• The GC Jobs system will time out after 60 minutes, which may result in data loss.
• Tip: Prepare your responses in a separate document (e.g., MS Word), then copy and paste them into the system.
• Health Canada is not responsible for technical issues that may result in incomplete or unsent applications.