Work environment📢 You don't have to wear a uniform to make a difference!
Telecommunications Operators (9-1-1 Police Dispatcher) provide a critical service within the RCMP that support both public and officer safety through the provision of information and assistance. Telecommunications Operators are the hidden back bone for the work that our police officers carry out in communities across Canada.
➡️Shift Work: The 9-1-1 Police Dispatch Centres operate 7 days a week, 24 hours a day. You will be required to work irregular hours (mornings, evenings, weekends, and statutory holidays).Telecommunications Operators work in Communications Centres that operate 24 hours a day, 365 days a year which are located across the country in provincial, federal and municipal Communication Centres
➡️What does the work involve?
• Monitoring of police resources and systems with computer aided dispatch and monitoring systems
• Telecommunications Operators respond to public requests for police assistance, and many provide emergency services as a Public Safety Answering Point for 9-1-1.
• Telecommunications Operators often are the first point of contact with people who call the RCMP which gives you a chance to assist the public when they are facing a crisis and get them the resources and help they need.
https://rcmp.ca/en/alberta/careers/9-1-1-police-dispatchers
Following application and qualification in the application process and meeting essential criteria, appointees receive fully paid certification training. Upon successful completion of the training program, permanent Emergency Police Dispatchers work 4-on-4-off shift rotations averaging 37.5 hours per week.
Employees receive a comprehensive benefits package, in addition to competitive pension and leave allotments.
For additional information on government pensions and health care:
Public service pension at a glance: https://www.canada.ca/en/treasury-board-secretariat/services/pension-plan/plan-information/public-service-pension-glance.html
Public Service Health Care Plan summary: https://www.canada.ca/en/treasury-board-secretariat/services/benefit-plans/health-care-plan/public-service-health-care-plan-glance.html
Intent of the process
TCO – JOB EXPECTATIONS: ALL APPLICANTS MUST PARTICIPATE IN AN INFORMATION SESSION
The intent of the process is to establish a pool of qualified applicants for the training program.
Pre-placement and periodic occupational health evaluations will be conducted in accordance with the Medical Profile Standard.
• For Public Service Employees, evaluations will be administered by Health Canada or its designate, in accordance with the Occupational Health Evaluation Guide (OHEG).
Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.
Important messages
📌 ONLY ONLINE APPLICATIONS WILL BE ACCEPTED
Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process prior to the closing date.
In order to have your application considered, all screening questions must be answered. Candidates must provide CONCRETE EXAMPLES that demonstrate how they meet the education requirement and the experience factors listed in the essential qualifications. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities.
📌FAILURE TO CLEARLY DEMONSTRATE IN THE SCREENING QUESTIONS HOW YOU MEET THE SCREENING CRITERIA WILL RESULT IN THE REJECTION OF YOUR APPLICATION.
📌 CANDIDATES WILL NOT BE SOLICITED FOR INCOMPLETE OR MISSING INFORMATION
Acknowledgment of receipt of applications will not be sent. Only those selected for
further consideration will be contacted.
Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis.
Persons are entitled to participate in the appointment process in the official language of their choice. We ask that you indicate your preference in your application.
Successful candidates will require a valid RCMP security clearance prior to appointment and throughout the tenure of their employment. The process to obtain an RCMP security clearance may involve, but is not limited to, a security/reliability interview, a field investigation regarding matters of criminal activity, verification of credit/financial status, reference checks, education, employment history, online activities, alcohol and/or drug use, etc., and may require certain residency requirements.
Please refer to the TBS Directive on Security Screening for more information:
https://www.tbs-sct.canada.ca/pol/doc-eng.aspx?id=32805#annA1
To ensure the integrity of the selection process, the content and questions of the assessment must remain confidential. Please do not discuss or share the assessment content with anyone, including other candidates. You must complete the assessment, including screening questions, by yourself, without the help of others, including the use of unapproved internet resources and artificial intelligence (such as ChatGPT or any other forms of artificial intelligence). Plagiarism and the use of artificial intelligence is strictly prohibited throughout the entire process and suspected non-compliance will be investigated. Any violation may result in potential consequences which could include your elimination from this selection process.
Candidates will be required to show original proof of education. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/.
📌 FOR EACH EXPERIENCE CRITERIA, please provide the following MANDATORY information:
1 - Name of the department or organization where the experience was acquired;
2 - Title of the position occupied; and
3 - Specific details of tasks or projects demonstrating how the experience was acquired, and provide concrete examples.
Your application must adhere to the stipulated format.
The successful candidate will be required to provide original documentation of proof of Canadian Citizenship or permanent resident status prior to appointment. Other candidates may also be asked to provide this documentation at various stages in the selection process. The following documents will be accepted as proof: Provincial or territorial birth certificate; Naturalization certificates (issued prior to Jan. 1, 1947); Registration of Birth Abroad certificates (issued between Jan. 1, 1947 and Feb. 14, 1977); Certificates of Retention; Citizenship certificates; Permanent resident card.
Testing/interviews will be conducted at the location of the employer's choice.
Candidates may be required to pay for all assessment and travel expenses.