About the position
DutiesSenior Registry Officers are process experts that support tribunal members and parties. Duties include but are not limited to:
• Responsible for building and safeguarding the official records upon which Tribunal members render decisions.
• Receiving and filing documents, and updating case files in a case management system
• Responding to enquiries from parties to proceedings about Tribunal processes over the phone and in writing
• Reviewing documents and identifying important or missing information
• Managing a heavy workload and in a fast-paced environment
• Working effectively with the public, tribunal members, lawyers, litigants, and other registry staff
• Preparing briefing notes and case summaries for tribunal members, Vice-Chair and/or Chairperson.
• In some cases, attending hearings across Canada, virtually or in-person
Intent of the process
The intent of the process is to staff a minimum of 10 bilingual imperative positions on a term and/or permanent basis. Candidates who hold a substantive position at the PM-03 group and level, or an equivalent level, may be considered first.
A partially qualified pool will be created and may be used to staff similar positions with various bilingual linguistic requirements, classifications, tenures, locations, or security level. The pool will be primarily used to staff positions within the ATSSC but could be used by all federal organizations listed in Schedules I, IV and V of the Financial Administration Act (FAA). By applying, you consent to us sharing your application and assessment results with other government departments.
Positions to be filled
10
Important messages
IMPORTANT: If you already applied to the ATSSC’s PM-03 selection process 26ATS-IA-00299807, you must still apply to this selection process and complete its screening questions and attention to detail assessment to be considered for bilingual positions. Other assessments (exam or interview) may be identical to those used in selection process 26ATS-IA-00299807; if so, you will only need to complete the assessment(s) once for both selection processes.
The ability to communicate effectively in writing will be assessed using the responses provided in your application.
As such, you must complete your application independently without external help, which includes generative artificial intelligence tools (i.e., Copilot, ChatGPT, Claude, Gemini). Any violation may be investigated and result in serious consequences, including the rejection of your application.
You need (essential for the job)
Your application must clearly explain how you meet the following
EDUCATION
A secondary school diploma or employer-approved alternatives or equivalent. The employer-approved alternatives to a secondary school diploma are:
- A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
- An acceptable combination of education, training and/or experience.
Learn more about degree equivalency.
EXPERIENCE
Experience in providing administrative or registry services.
Experience in interpreting and applying legislation, regulations, policies, or procedures.
Experience managing client interactions in stressful or challenging situations.
Applied / assessed at a later date
COMPETENCIES
Judgement
Dependability
Resilience
Attention to detail
ABILITIES
Ability to plan and organize work, to set priorities and to meet deadlines
Ability to communicate effectively in writing
Ability to communicate effectively orally
Language requirements (essential for the job)
Applied / assessed at a later date
Bilingual - Imperative - BBB/BBB and CBC/CBC
IMPORTANT: All these positions are bilingual (French and English) only. No unilingual positions are available.
Learn more about language requirements.
You may need (asset qualifications)
May be applied / assessed at a later date
*The following criteria are assets. They are nice to have, but not essential for the position.
Experience working with vulnerable client groups.
Experience in using an electronic records/case management information system.
Our commitment
We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
Learn more about assessment accommodation.
Equity, diversity and inclusion
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you apply.
Learn more about diversity and inclusion in the public service.
Preference
Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.
Learn more about preference to veterans.