About the position
DutiesLooking for meaningful work where you can make a real difference? Join the Non-Insured Health Benefits (NIHB) Program and help eligible First Nations and Inuit clients access essential health benefits, including medical transportation, mental health services, vision care, and medical supplies and equipment.
By joining our team, you will have an opportunity to provide direct support to health services and community based programming. You will build and support strong working relationships with First Nations and Inuit communities, families and individuals, with a focus on improving health outcomes and reducing health risks.
In this position, you will be responsible for:
• Responding to telephone enquiries from clients, service providers, and other stakeholders
• Providing accurate and comprehensive information regarding the Non-Insured Health Benefits (NIHB) Program.
• Organize transportation for NIHB clients to access medically necessary services.
• Grant prior approvals for access to the NIHB benefits.
• Process reimbursement requests from clients and providers.
Work environment
As a member of a dynamic call centre team serving clients across Ontario, you will play a key role in delivering essential services in a fast-paced and rewarding environment. The call centre operates seven days a week, from 7:00 a.m. to 12:00 a.m. EST. This position requires flexibility in work scheduling, including mandatory shifts and, when operationally required, overtime that may be requested on short notice to support service delivery and meet client needs. Employees in this position are expected to be physically present in the office four days per week
Intent of the process
📢 This inventory is for casual employment. Casual employment is temporary employment of 90 working days or less in a calendar year, to meet needs for temporary vacancies arising from vacation, sick leave, training, special projects, etc.
NOTE: Casual workers will not be eligible to apply to internal appointment processes.
Important messages
When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.
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✅ Only your résumé is required.
✅ No screening questions to complete.
✅ Applying is simple, quick, and efficient. Submit your application online by clicking the “Apply” link.
Our commitment
We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
Learn more about assessment accommodation.
Equity, diversity and inclusion
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you apply.
Learn more about diversity and inclusion in the public service.
Preference
Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.
Learn more about preference to veterans.