Program Support, Administrative Assistant

Work environment
Indigenous Services Canada strives to be a trusted partner that respects Indigenous perspectives and supports First Nations, Inuit and Métis in controlling the delivery of high-quality services for healthy, prosperous and thriving communities. With this unique vision, the Department’s work is grounded within two fundamental guiding principles: respect the diversity of Indigenous cultures and see their influence in the way we work; and recognizing that partnerships are at the core of how we do things.
For more information on Indigenous Services Canada, please visit: https://www.canada.ca/en/indigenous-services-canada.html.

Intent of the process
A pool of qualified candidates may be established and may be used to staff similar positions with various linguistic profiles and/or requirements as well as tenures (Acting, Assignment, Deployment, Secondment, Determinate, and Indeterminate appointments) and/or security clearance (reliability or secret), which may vary according to the position being staffed.

Important messages
When you apply to this selection process, you are not applying for a specific job, but to a qualified pool of candidates who may be appointed to future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.🎥 For tips on how to apply, check out this video: https://www.youtube.com/watch?v=0GW7P3g9hhI.Please ensure that you read ALL points listed below, as this section contains important information about the application process. In the case of missing information, your application may be eliminated from the process.Application:
• Only on-line applications will be accepted.
• When answering the screening questions in your application, you MUST provide concrete and detailed examples to clearly demonstrate the essential criteria of the education and experience qualifications. Your response must include HOW (concrete examples), WHEN (dates) and WHERE (location).
• Answering the a screening question with “refer to the attached resume” may result in your application for this process to be rejected.
• Your application may be used as a source of information to assess the “Ability to Communicate in Writing”.
• Depending on the number of applications and ISC’s staffing needs, volume management strategies, such as random selection, invoking asset criteria, top-down and/or cut-off scores, or others may be considered.
• Candidates MUST provide proof of education credentials upon request. Candidates with foreign education credentials are required to provide proof of Canadian equivalency. All associated fees are the responsibility of the candidate.Communication:
• Acknowledgment of receipt of applications will not be sent.
• Once the screening of applications has been completed, only candidates proceeding to the next stage will be contacted.
• Our intention is to communicate with applicants by e-mail for screening/assessment purposes. It is imperative that you provide a valid email address that accepts e-mail from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis as there may be a deadline for responses.Assessment:
• A variety of assessment methods, including the on-line application, screening questions, written exam, interview, Candidate Achievement Record and/or Reference Checks.
• Some assessments may be conducted remotely, including teleconference or videoconference assessments.
• All written and verbal communication obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidate.
• During the application or assessment process, cheating, plagiarism and the use of artificial intelligence are considered forms of misconduct and are not permitted. Any person found cheating, including those who help others to cheat, may be subject to removal from the selection process.

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Reliability Status security clearance

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OPERATIONAL REQUIREMENTS:One or more of the following operational requirements may be required depending on the position being staffed:- Willing and able to work overtime on short notice.- Physical effort is required when lifting, carrying and handling boxes of records and other various materials up to 20 kilograms. - Willing and able to work onsite in an office setting five days a week.

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EDUCATION: - Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience.NOTE:
An acceptable combination of education, training and experience** is defined as the following criteria:
• Training courses / on-the-job training relevant to the position being staffed.
• A minimum of two (2) years of experience** relevant to the position being staffed (see essential experience).

EXPERIENCE: - Experience in providing administrative services in an office environment- Experience in providing services to public or internal clients. - Experience using word processing, spreadsheet, and email (such as Microsoft Word, Microsoft Excel, and Microsoft Outlook).

ABILITIES:- Ability to prioritize, plan and organize workload in order to meet objectives and deadlines. - Ability to communicate effectively orally.- Ability to communicate effectively in writing.

PERSONAL SUITABILITY: - Dependability;- Initiative;- Thinking things through;- Respectful of diversity;- Teamwork.

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Applied / assessed at a later date

English essential

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(ASSETS) EXPERIENCE:- Experience preparing and coordinating travel arrangements in a travel system such as, but not limited to, Global Business Travel etc.- Experience processing financial transactions (reconciling invoices, processing payments, etc).- Experience using financial software programs, such as but not limited to, SAP.- Experience in providing services to or working with First Nations, Inuit or Metis people, communities, or organizations in a professional setting, which could include but is not limited to, work, school, or volunteer setting.- Experience providing general information and services to clients in-person, by telephone or in writing.- Experience working with sensitive material.

ORGANIZATIONAL NEEDS:- Indigenous Service Canada is committed to having a skilled and diversified workforce representative of the population it serves. In support of our strategy to achieve our employment goals for Indigenous peoples, preference may be given to candidates who, at the time of application indicate that they are an Indigenous person (self-declaration).

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Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

Learn more about preference to veterans.

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