Detachment Services Assistant

Duties
The Detachment Services Assistant provides administrative and operational support services for police officers and other employees at a Royal Canadian Mounted Police (RCMP) detachment. This position also provides front counter and telephone assistance, services and information to the general public.

Work environment
The work is being performed in a police detachment environment. This results in occasional exposure to intoxicated mentally unstable, hostile and potentially violent individuals to victims of crime or relatives of accident victims who may be distraught. The work is performed in an open office environment. It involves tight deadlines, time pressures frequent interruptions, conflicting priorities and multiple demands from staff, callers and visitors.

Intent of the process
At the present time, the intent of this process is to fill one (1) position on a temporary basis. A qualified pool of candidates may be established and may be used to staff this position or similar positions or for future term, acting, assignment, secondment, deployment, or indeterminate opportunities. Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled
1

Important messages
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HOW TO ANSWER SCREENING QUESTIONSWhen submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education, and the essential and asset experience qualifications. Your responses to these questions will be used as a primary source of information and your resume may only be used to validate this information. Failing to do so could result in your application being rejected.• Provide responses in sentence format.
• Each response must include concrete, specific examples that speak directly to the experience sought.
• Each example must include WHEN and WHERE the example took place, background of each situation, WHAT you did, HOW you did it, what your role was in the situation, and what was the outcome.
• Focus on what you did. In referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
• Simply listing your job duties, or indicating 'refer to resume', is not sufficient.
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Communication for this process will only be sent via email. As the applicant, it is your responsibility to ensure accurate contact information is provided and that you inform our office via email of any updates as required. Ensure you include an email address you can access from home and that it accepts email from unknown users. You are strongly encouraged to check your email on a regular basis, including your junk mail folder. All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.** The use of AI is prohibited. **You must complete your application and future assessments independently without external help, including unauthorized internet resources or Artificial Intelligence (AI) tools (for example, Copilot, ChatGPT or any other form of AI).

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RCMP Enhanced Reliability Status (ERS) security clearanceWillingness and ability to work in a busy police environment, including exposure to unsettling and/or graphic material.Willingness and ability to work alone.Willingness and ability to travel for work and/or training purposes using various modes of transportation (including owned or leased government transport, commercial and light aircraft and up to and including remote locations).

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Willingness and ability to work overtime, as required.

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Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience.

Experience providing clerical or administrative support services.

Experience using word processing software (such as Microsoft Word).

Experience using spreadsheet software (such as Microsoft Excel).

Experience providing service to the general public, internal or external clients by telephone, in writing or in person.

Ability to communicate effectively orally.

Ability to communicate effectively in writing.

Ability to prioritize and multitask.

Demonstrating integrity and respect.

Showing initiative and being action-oriented.

Thinking things through.

Working effectively with others.

Client service orientation.

Dependability.

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Applied / assessed at a later date

English essential

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Successful completion of secondary school education.

Experience providing administrative support services in a law enforcement, judicial or quasi-judicial environment.

Experience providing financial support services. (Services may include, but are not limited to, verifying and correcting financial claims, controlling and monitoring petty cash, preparing financial status reports, etc.)

Experience maintaining a law enforcement database such as: Canadian Police Information Centre (CPIC), Police Reporting and Occurrence System (PROS).

Experience in providing records management services such as indexing, cross-referencing, filing, retrieving, retaining, archiving or destroying data.

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Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

Learn more about preference to veterans.

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