Stream 1: Program Delivery Assistant PM-02 / Stream 2: Program Delivery Officer PM-03

Duties
PM-02 Program Delivery Assistant:
• Review applications against established program and payment eligibility criteria, verify supporting documentation, make decisions within tight service standards.
• Follow up with applicants to resolve missing, incomplete or inconsistent information.
• Escalate complex or exceptional files when needed.PM-03 Program Delivery Officer:
• Provide operational oversight, guidance and training to a team of junior program officers.
• Review and resolve escalated or complex files.
• Support consistent, accurate and timely decision-making to meet service standards.
• Provide surge capacity to review applications when necessary.

Work environment
Environment and Climate Change Canada (ECCC) is a science based department that provides the necessary science and technology information so that Canadians can make informed decisions about the environment. In addition, ECCC’s science and technology work helps to protect and conserve our air, water, wildlife and spaces, and administer energy efficiency programming.

Intent of the process
*The positions require shift work, including evenings, nights, weekends, weekdays and statutory holidays.This process is intended to staff term positions for a duration of one year. Candidates employed in the public service will be considered first. Should an insufficient number of qualified candidates be identified, other candidates within the area of selection may be considered.A pool of partially qualified candidates may be established and may be used to staff similar positions of the same group and level with various linguistic requirements, locations and tenures (indeterminate, term, assignment, secondment, acting or deployment), within ECCC across Canada.

Important messages
By joining our team, you will play a key role in delivering the government’s landmark energy retrofit investment. By contributing directly to modernizing one million homes across the country, your skills will help thousands of households lower their energy bills while driving Canada toward its emissions reduction goals. This opportunity is offered as a specified period (term) position tied to time-limited initiative funding, with the possibility of extension should funding be renewed. Take on a rewarding professional challenge and build a meaningful career making our communities more sustainable and resilient today.Due to tight timeliness, assessments (exams, interviews, or other assessment methods) will take place from October 19, 2026, to November 2, 2026. Candidates who are not available during these dates may not be able to continue their participation in the process. A tentative start date of December 2026.We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.https://www.canada.ca/en/public-service-commission/services/assessment-accommodation-page/how-to-request-assessment-accommodation.htmlPersons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.Candidates may be required to meet the other qualifications.All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.Candidates must meet the conditions of employment and continue to meet these same conditions during their employment.Interested persons must meet all essential qualifications to be appointed to positions. Asset qualifications could be used at the screening stage. Please be sure your application clearly indicates how you meet each of the asset qualifications (please list, for example, education and experience), if applicable. A person may be appointed even if they do not meet any or all of the asset qualifications. However, this may be a deciding factor in choosing the person to be appointed.

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- Willingness and ability to work shift work, including evenings, nights, weekends, and statutory holidays (this is not overtime).

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Operational Requirements:
• Willingness to work overtime from time to time on short notice.

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Education:
Stream 1 and 2 (PM-02 and PM-03)
E1. A secondary school diploma or employer-approved alternatives (see Note 1).Notes:
1. The employer-approved alternatives to a secondary school diploma are:
o A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
o An acceptable combination of education, training and/or experience.

Experience:
Stream 1 and 2 (PM-02 AND PM-03):EX1. Experience working with Microsoft Office Suite including Outlook, Word, Excel and PowerPoint.

EX2. Experience in following and executing processes and managing data using online systems.

EX3. Experience liaising with internal and external clients and stakeholders.

Experiences:
Stream 2 (PM-03):
EX4. Experience interpreting, explaining and providing assistance to internal and external clients on government program policies and procedures related to the transfer of funds.

EX5. Experience in preparing, coordinating and advising internal and external clients on transfer payments.

Abilities:
Stream 1 and 2 (PM-02 AND PM-03):A1. Ability to think things through and solve problems with sound judgement.
A2. Ability to work well with others.
A3. Ability to work independently.
A4. Ability to communicate in writing.
A5. Ability to communicate orally .
A6. Ability to show initiative and be action-oriented.
A7. Ability to prioritize, manage time effectively and meet deadlines.Stream 2 (PM-03) Only:A8. Ability to research, analyze, and evaluate information and make recommendations.
A9. Ability to supervise operational workflows and daily team activities.

Personal Suitability:
Stream 1 and 2 (PM-02 AND PM-03)PS1. Dependability.
PS2. Discretion.

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Applied / assessed at a later date

Various language requirements - English essential, French essential, English or French essential, Bilingual imperative BBB/BBB, Bilingual imperative CBC/CBC

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Asset Education:
Stream 2 (PM-03)
AE1. Graduation with a degree from a recognized post-secondary institution.

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Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

Learn more about preference to veterans.

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