Non-Insured Health Benefits Analyst

Duties
📋Do you like a challenge when you come to work? If so, the position of a Benefits Analyst could be the perfect opportunity for you. You will receive a high volume of incoming calls from our clients and stakeholders in a fast paced call centre environment. Due to the high volume of requests you will learn how to prioritize. You will be responding to inquiries over the phone and processing fax requests. This could be an opportunity for you to develop new skills and further develop skills you already have; such skills include attention to detail, improved computer skills, communication skills, conflict management, workload management and prioritization.

Work environment
🤝 Non-Insured Health Benefits is a unit of Indigenous Services Canada which is the Federal department responsible for helping First Nations and Inuit people of Canada to maintain and improve their health, while respecting individual choices and circumstances.⭐By joining our team, you will have opportunity to provide direct support to health services and community based programming. You will build and support strong working relationships with First Nations and Inuit communities, families, and individuals, with a focus on improving health outcomes and reducing health risks.

Intent of the process
📌 A pool of qualified or partially assessed candidates may be established and may be used to staff similar positions at this group and level with various language requirements, various security requirements, various conditions of employment, various tenures (acting, assignment/secondment, deployment, term and/or indeterminate), and in various locations within Indigenous Services Canada, Saskatchewan Region.

Important messages
1) Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.
2) Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.
3) Achieving a representative workforce has been identified as an organizational need in the merit criteria, and may be applied in this appointment process.
4) Preference in appointment may be given to employees who have been, or will be, impacted by work force adjustment and/or realignment of work.
5) Applicants who are entitled to a priority for appointment are encouraged to indicate this, along with their priority type, in their covering letter, résumé and/or application form.
6) The essential qualifications that are listed in the statement of merit criteria are mandatory. A pass mark will be established for each. Applicants must meet each essential qualification to be appointed to the position. An applicant may be appointed to the position even though he/she does not meet any or all of the asset qualifications. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed. In the event that there are as many applicants who meet the essential qualifications as there are vacancies, the manager may decide not to assess some or all of the asset qualifications.
7) Candidates will be asked to provide proof of their education credentials and proof of citizenship (original documents only) at the assessment stage of this process. Failure to do so may result in your application not being considered further in the selection process.
8) Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/.
9) Interview will be administered.
10) Reference checks will be sought.
11) All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.
12) For this selection process, it is our intention to communicate with candidates VIA E-MAIL and/or PSRS for screening and assessment purposes; this will include communication of screening results and invitations to written tests and interviews. To that end, candidates must include a valid e-mail address in their application. IT IS THE CANDIDATE'S RESPONSIBILITY TO ENSURE THAT THIS ADDRESS IS FUNCTIONAL AND THAT IT ACCEPTS MESSAGES FROM UNKNOWN USERS (some e-mail systems block these types of e-mail). IT IS ALSO THE CANDIDATE'S RESPONSIBILITY TO ENSURE ACCURATE CONTACT INFORMATION IS PROVIDED AND UPDATED AS REQUIRED.

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Reliability Status security clearance

Willingness and ability to work over-time, sometimes on short notice

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Essential Qualifications:Education:
Successful completion of secondary school or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience).

Experience:
Experience handling client inquiries.

Experience in using one or more of the following: word processing software, spreadsheet applications, on line data retrieval applications.

Competencies
• Indigenous Cultural Competency
• Communication (oral)
• Communication (written)
• Demonstrating integrity and respect
• Thinking things through
• Showing initiative and being action-oriented
• Working effectively with others

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Applied / assessed at a later date

English essential

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Asset QualificationsExperience:
Experience working effectively with First Nations, Inuit, or Métis.

Experience working in a call centre or providing front line customer service.

ORGANIZATIONAL NEED:Indigenous Services Canada is committed to having a skilled and diversified workforce representative of the population it serves. In support of our strategy to achieve our employment goals for Indigenous peoples, preference may be given to candidates who, at the time of application indicate that they are an Indigenous person (self-declaration).

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Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

Learn more about preference to veterans.

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