Telecommunications Operator (Trainee)

Duties
The selected candidates will need to do 12-hour rotating shift work (24 hours a day, 7 days a week and 365 days a year) and will need to be able to work overtime on short notice, as needed to meet operational requirements.Pre-placement and periodic occupational health evaluations will be conducted in accordance with the Medical Profile Standard.• For Public Service Employees, evaluations will be administered by Health Canada or its designate, in accordance with the Occupational Health Evaluation Guide (OHEG).PO-TCO/LES-TO – JOB EXPECTATIONS: ALL SUCCESSFUL APPLICANTS MUST PARTICIPATE IN AN INFORMATION SESSION

Work environment
The Royal Canadian Mounted Police (RCMP) is looking for talented and skilled individuals to join our dynamic team. We offer a diverse, inclusive, respectful and healthy work environment. If you value teamwork, challenging assignments and are innovative, collaborative and value high quality service to clients, we want to hear from you!The RCMP Operational Coordination Centre (ROCC) operates 24 hours a day, 7 days a week, 365 days of the year, to monitor, support and coordinate the RCMP's official response to:
• natural disasters / major events
• critical incidents that may affect the safety or well-being of Canadians and/or our members
• national security investigations
• tips from the public
• dissemination of information to internal and external stakeholders
• after hours assistance to RCMP unitsOur team is located at 73 Leikin Drive in Ottawa, Ontario (Barrhaven), in a modern building with plenty of free parking, convenient access to bus routes immediately outside of the building, free use of a gym, and a cafeteria onsite.

Intent of the process
The immediate need is to staff three (3) positions on an indeterminate basis, with a linguistic profile of Bilingual Imperative BBB/BBB and an Enhanced Reliability Status with Top Secret security clearance.The intent of the process is to establish a pool of qualified applicants for the training program.Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled
3

Important messages
Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process prior to the closing date. You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.Candidates must meet all essential qualifications to be appointed to a position. This will be determined through the use of various evaluation tools.Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.You must provide proof of education credentials. If you obtained your degree outside Canada, it is your responsibility to demonstrate its equivalence, please take a look at the following link for more information: https://www.cicic.caIndeterminate employees at the same group and level, or equivalent may be considered for deployment, assignment/secondment prior to the assessment of other applicants.Please identify clearly your substantive group and level and your employment status on your resume and/or application form.Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.HOW TO APPLY:
You will be required to answer screening questions to demonstrate how you meet the Essential Qualifications (Education and all Essential Experiences).When answering the screening questions, it is not sufficient to say that you have the required qualifications or to list your current or past responsibilities. Rather, you must provide concrete examples of tasks you have accomplished with significant details to explain the WHAT, WHEN, WHERE and HOW you acquired each qualification.For each experience criteria, please provide the following information:1- Name of the department or organization where the experience was acquired;
2- Title of the position occupied, group and level and the period(s) in which you performed the functions (M-Y to M-Y);
3- Specific details of tasks or projects demonstrating how the experience was acquired (Situation/Challenge, Tasks, Action and Result).Should your responses to the screening questions contain insufficient details to demonstrate that you meet the screening criteria, your application will not be given further consideration in this process. Candidates will not be solicited for incomplete or possible missing information.Cracking the Code on how to apply to the Public Service...Watch this before you apply!
www.youtube.com/watch?v=0GW7P3g9hhI

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CONDITIONS OF EMPLOYMENT:
• Enhanced Reliability Status with Top Secret security clearance with SOIA / Indoctrination *
• Work shift work (24 hours a day, 7 days a week and 365 days a year)
• Meet and maintain the medical profile standards established for the position, and (if applicable) any additional medical requirements for isolated posts, in accordance with the National Joint Council Isolated Posts and Government Housing Directive
• Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
• Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of timeAll applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use. In accordance with the Treasury Board Secretariat (TBS) Directive on Security Screening, effective January 6, 2025, Canadian citizenship is a requirement for a Top Secret clearance. Please note that while a Top Secret clearance is not required at the time of application, all conditions of employment, including security clearance, must be met prior to appointment and maintained for the duration of employment in the position. Please refer to the TBS Directive on Security Screening for more information: https://www.tbs-sct.canada.ca/pol/doc-eng.aspx?id=32805#annA1

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OPERATIONAL REQUIREMENTS:
• Travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law)
• Work on short notice and overtime to meet operational needs
• Participation in classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching.

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EDUCATION:
• A secondary school diploma, or employer-approved alternatives (See NOTE)NOTE: The employer approved alternatives to a secondary school diploma are:
- A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
- An acceptable* combination of education, training and/or experience.*Acceptable is defined as suitable for a position as determined by the manager unless otherwise regulated by the employer.

COMPETENCIES (as defined in the RCMP Competency Dictionary):
• Communication
• Composure
• Conscientiousness
• Develops Self
• Flexibility
• Meeting Client Needs
• Problem Solving
• Teamwork

ABILITY TO:
• Effectively communicate – oral and written
• Follow instructions
• Recall details such as addresses, phone numbers and licence plates while performing other tasks
• Prioritize
• Read Maps
• Type 40 w.p.m. with less than 5% error rate**Please note over half of all applicants do not pass the CritiCall Exam due to inability to meet typing requirements. Applicants are strongly encouraged to ensure their typing skills are within the required limits prior to submitting application.NOTE: The above-noted abilities are assessed throughout the hiring process, including through CritiCall - a specialized, computer-based testing program designed to evaluate the knowledge, skills and abilities essential for success in high-stress dispatch environments. For more information, applicants are encouraged to visit: https://criticall911.com/dispatcher-testing/applicants/

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Applied / assessed at a later date

Bilingual - Imperative (BBB/BBB)

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ASSET QUALIFICATIONS:
EXPERIENCE IN (optional):
• Call-taking or dispatching in a police agency
• Experience providing advice or services to the public
• Experience working in an environment that requires multitasking**Multitasking is defined as the performance of multiple tasks at one time.

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Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

Learn more about preference to veterans.

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