Team Lead, Response and Support Coordination

Duties
Ready to lead with purpose?
Join the Defence Community Support and Resource Centre (DCSRC) and help guide a dedicated team delivering compassionate, trauma-informed support to Defence community members affected by sexual misconduct and/or racism.The Team Lead, Response and Support Coordination position provides operational leadership, guidance, and supervision to a team of Case Coordinators who deliver case management, emotional support, and service coordination to clients. The Team Lead is responsible for supporting employees in managing complex client situations, ensuring service delivery aligns with DCSRC policies and principles, fostering a trauma-informed and client-centred approach, and contributing to the continuous improvement of programs and services.

Work environment
DCSRC provides confidential, trauma-informed support to members of the Defence community affected by sexual misconduct and/or racism. The Centre serves current and former Canadian Armed Forces members, Department of National Defence employees, Canadian Coast Guard personnel, Cadets, Junior Canadian Rangers, and eligible family members aged 16 and older. Operating independently from the military chain of command, the DCSRC delivers client-centred, accessible, and confidential services.The Response and Support Coordination Team provides confidential emotional support, case coordination, and guidance tailored to each individual's needs, priorities, and goals. Using a client-centred, trauma-informed, anti-racist, and anti-oppressive approach, the team helps clients explore available options and access appropriate supports and resources.For more information about DCSRC services and supports, visit: Defence Community Support and Resource Centre (DCSRC): https://www.canada.ca/en/department-national-defence/services/benefits-military/health-support/sexual-misconduct-response/get-support.html#toc5

Intent of the process
A pool of partially or essentially qualified candidates may be established through this process and used to staff identical or similar positions with various employment tenures (temporary and permanent) and conditions of employment at the Department of National Defence.

Positions to be filled
2

Important messages
Creating an environment where diverse perspectives are valued begins with self-declaration. Count yourself in and self-declare by identifying to which employment equity group(s) you belong. In order to self-declare, please ensure to indicate this by checking off the appropriate box within the online application as part of the Employment Equity section.
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📢 How does this work? ✅ Step 1: Read the entire advertisement. Want to join our team? Let us know you’re interested! Click “Apply”.✅ Step 2: Tell us about yourself! Attach your resume and answer the screening questions in the online application. ✅ Step 3: We will carefully review all your qualifications. If your talent matches one of our immediate or upcoming opportunities, we may contact you for further information or assessment.
________________________________________________▶ Persons are entitled to participate in the appointment process in the official language of their choice. ▶ Our organization will only accept on-line applications for this opportunity. Please click “Apply” to submit your application. If there are limitations or special circumstances preventing you from submitting your application via the GC Jobs online portal, you must contact us and receive approval to apply via an alternate means PRIOR to the closing date. ▶ Depending on the position being staffed:
↪ Additional qualifications, operational requirements and/or conditions of employment may be required
↪ Varying degrees of breadth and depth of experience may be deemed essential
↪ Asset qualifications may be invoked as essential qualifications
↪ You may be contacted and asked to submit information or be further assessed ▶ Applicants who apply to this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users. ▶ All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the applicants. Your overall conduct and communications, including email correspondence, may be used in the assessment of qualifications and competencies. ▶ The information you provide in this application must be true and may be verified. Any false information may result in the rejection of your application and/or not hiring you.▶ To ensure the integrity of the selection process, the content and questions of the assessment must remain confidential. Please do not discuss or share the assessment content with anyone, including other candidates. You must complete the assessment, including screening questions, by yourself, without the help of others, including the use of unapproved internet resources and artificial intelligence. Any violation may result in potential consequences which could include your elimination from this selection process. ▶ If, at any point in this process or upon qualifying in this process, your Values and Ethics do not align with that of the Department of National Defence and Canadian Forces Code of Values and Ethics and Values and Ethics Code for the Public Sector, you will be eliminated from further consideration in this process.

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Reliability Status security clearance

▶ Must be able to obtain and maintain a satisfactory Vulnerable Sector Check (VSC).
▶ Strict adherence to the Department of National Defence and Canadian Forces Code of Values and Ethics, Values and Ethics Code for the Public Sector, Directive on Conflict of Interest, and Defence Administrative Orders and Directives (DAOD) 7021-1, Conflict of Interest.

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One or more of the following operational requirements may be required, depending on the position being staffed. Additional operational requirements could also be required, not listed below. The complete list of operational requirements will be communicated to candidates at the time of consideration for appointment for each position being staffed. ▶ Willing and able to work overtime on short notice.
▶ Willing and able to provide services from a remote location in a confidential environment during work hours.

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Note: To support an efficient assessment process, essential experience criteria may be evaluated sequentially, one criterion at a time. Candidates must meet each criterion being assessed in order to proceed to the evaluation of subsequent criteria. Candidates who do not meet the criterion under review will be screened out of the process. It is the responsibility of candidates to carefully review the requirements and to ensure their application clearly demonstrates how each experience criterion is met. ❗ Essential qualifications are qualifications that you must meet in order to be considered for the position. This means that when you apply, your application must clearly demonstrate how you meet the education and experience listed below.
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EDUCATION▶ ED1: Graduation with a Bachelor’s degree from a recognized post-secondary institution in a field with a focus on human-centered services, counselling, or behavioural intervention (social work, psychology, criminology, sexology, psychoeducation).
Or
▶ ED2: Candidates who possess a college diploma in a field related to human-centered services, counselling, or behavioural intervention, AND a minimum of two (2) continuous years of recent* experience within a professional workplace setting** directly supporting individuals affected by trauma.*Recent is defined as within the last 5 years.
**Experience obtained within a professional workplace setting is defined as being acquired in the context of employment that is remunerated. Internships/practicums carried out within post-secondary studies do not meet this criterion.

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EXPERIENCE ▶EX1: Experience managing human resources, including mentoring and coaching staff, supporting performance and development, and managing routine supervisory functions.
▶EX2: Experience in providing support or case management services to individuals who have experienced various forms of misconduct, harassment, or violence.
▶EX3: Experience in managing relationships with internal and external community partners, including clients.
▶EX4: Experience supervising a team in an operational or service delivery environment.

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KNOWLEDGE▶ Knowledge of the impact of trauma, including how it affects coping.

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COMPETENCIES▶ C1: Create vision and strategy
▶ C2: Collaborate with partners
▶ C3: Mobilize people
▶ C4: Demonstrating integrity and respect
▶ C5: Promote innovation and guide change
▶ C6: Achieve results
▶ C7: Communication

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ABILITY▶ Ability to prioritize, meet deadlines, and work under pressure in a fast-paced environment

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Applied / assessed at a later date

Bilingual - Imperative (CBC/CBC)

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❗ Asset qualifications are qualifications that may be required for the position. If you possess any of the qualifications listed below, please clearly demonstrate how you meet the qualification in your application.
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ASSET EXPERIENCE▶ AEX1: Experience managing programs that provide front-line services to individuals in health care or social service environment.
▶ AEX2: Experience in business planning, as well as in the management of human and financial resources, including performance management, and budget oversight.
▶ AEX3: Experience developing and designing programs that provide services to clients in health care or social service settings, including work that supports vulnerable or at-risk populations.
▶ AEX4: Experience developing and delivering outreach presentations or trainings to community members, or external partners.
▶ AEX5: Experience working within the Department of National Defence (DND)/Canadian Armed Forces (CAF).
▶ AEX6: Experience working and/or facilitating within a peer support environment, including supporting group discussions, participant engagement, or peer-led activities in a trauma-informed and collaborative setting.

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ASSET KNOWLEDGE▶ AK1: Knowledge of the impacts of systemic discrimination, including racism, on individuals’ well-being, access to services, and help-seeking behaviours.

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Selection may be limited to members of the following employment equity groups: Indigenous (Aboriginal) peoples, persons with disabilities, visible minorities, and women.

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Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

Learn more about preference to veterans.

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