Work environmentThe CBSA is the first point of entry for travellers and goods arriving to Canada. We are, in effect, the face of Canada. The CBSA was established in December 2003. Its creation integrated border functions related to customs, immigration, enforcement, and food, plant, and animal inspection.
The CBSA supports both national security and economic prosperity by preventing the entry of those travelers or goods posing a potential threat to Canada while at the same time facilitating the flow of people and legitimate goods across the borders.
Why work for us? It’s simple. Our mandate is unique. We are a diverse, inclusive and respectful workforce. As one of the largest public service organizations in Canada, we can offer a variety of interesting and challenging opportunities; and we take your professional development to heart.
Should you require more information, please visit : www.cbsa-asfc.gc.ca/menu-eng.html
In line with the Treasury Board Secretariat (TBS) Direction on prescribed presence in the workplace, the Canada Border Service Agency (CBSA) has adopted a fixed day approach to support hybrid arrangements for employees to work a minimum of 4 (four) days per week in their designated work location and 1 (one) day per week at their designated telework location, where operationally feasible. Please note, this requirement is subject to change based on any future shift in hybrid work model direction or following change in operational requirements.
For more information, visit: https://www.canada.ca/en/government/publicservice/staffing/direction-prescribed-presence-workplace.html
Intent of the process
The initial intent of this process is first to staff positions within the Trade Programs and Operations Directorate in Ottawa, and in its regional trade operations divisions which have offices in the provinces of Quebec, Ontario, Manitoba, Alberta, and British Columbia. Positions may also be staffed in the CBSA’s regional hubs. If the number of candidates is insufficient, other locations indicated on this poster will be considered.
A pool of partially or fully qualified candidates may be established through this process and used to staff identical or similar positions with various employment tenures, locations, language profiles, operational requirements, and conditions of employment at the Canada Border Services Agency.
Important messages
When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.
Please note that affected employees declared surplus may be considered first.
The CBSA is committed to creating a workplace that is respectful of Canada’s two official languages. The imperative staffing of bilingual positions is the norm across Canada. The CBSA must ensure that it has adequate bilingual capacity to implement its mandate and respect the public it serves. In regions designated bilingual for the language of work purposes, management creates an environment conducive to the use of both official languages to allow each employee to work in their official language of choice.
Persons are entitled to participate in the selection process in the official language of their choice. Candidates are asked to indicate their preferred official language in their application.
Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.
It is the responsibility of the candidate to notify the listed contact person or email address listed below of any pre-approved leave or conflict in schedule throughout the duration of the process in order to facilitate scheduling of assessments. Such notification should take place prior to the leave in order to make necessary adjustments. Each request will be considered on a case-by-case basis.
Please note that all information obtained throughout the selection process from the time of application to close of process (including candidates’ overall conduct and behaviour, oral and written communications, email correspondence with CBSA or third-party organizations) may be used in the assessment process, including the assessment of qualifications and competencies.
Candidates must clearly demonstrate in their answer(s) to the screening question(s) how they meet the essential criteria listed. Please note that stating that the requirement has been met or listing past or current responsibilities does not represent adequate substantiation. Rather, you must provide concrete examples with significant details to explain WHEN, WHERE and HOW to clearly illustrate how you meet the requirement. Failure to clearly demonstrate in your responses how you meet the screening criteria or inconsistencies in the application package could result in the rejection of your application. Candidates will not be solicited for incomplete or missing information.
Interested persons must meet each essential qualification in order to be deemed qualified or partially qualified and placed in a pool and subsequently appointed to a position. However, a person may be appointed to a position even though they do not meet any or all of the asset qualifications and/or organizational needs. Meeting these criterion may be desirable and may be a deciding factor in choosing a person to be appointed.
The assessment board may use different methods to manage the volume of candidates.
Asset criteria may be applied at any time in the process.
You may be assessed using a variety of assessment tools, such as, but not limited to: standardized tests, written exams, interviews, reference checks, self-assessments, candidate achievement record, etc.
You must provide proof of your education credentials. You will be advised to provide the documents later in the process. If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. For more information please click on “Degree Equivalency” in the Education section above.