Detachment Services Assistant

Duties
A Detachment Services Assistant provides administrative and operational support services for police officers and other employees at a Royal Canadian Mounted Police (RCMP) detachment. This position also provides front counter and telephone assistance, services and information to the general public.

Intent of the process
The intent of this process is to staff one (1) full-time term position for approximately one year in Yellowknife, Northwest Territories. A qualified pool of candidates may be established and may be used to staff similar positions on an indeterminate, term or acting basis. The pool could be used to staff assignments, secondments, deployments, or casual opportunities.Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled
1

Important messages
In addition to the salary noted above, persons appointed to positions in Yellowknife are entitled to isolated post allowances, vacation travel assistance, and other benefits.
For more information, please see:
• National Joint Council Isolated Posts and Government Housing Directive (https://www.njc-cnm.gc.ca/directive/d4/en)
• Pay, pension and benefits (https://www.canada.ca/en/government/publicservice/pay.html)In order to have your application considered, all screening questions must be answered. Candidates must provide CONCRETE EXAMPLES that demonstrate how they meet the education requirement and the experience factors listed in the essential qualifications. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities.A written exam, interview and reference checks will be conducted as part of the selection process.All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.Volume Management strategies may be used.The Indigenous Career Navigators Program, among others, is designed to provide Indigenous peoples with advice and guidance through the application/hiring process. For Indigenous peoples seeking individual support with their application or during the assessment phase, please contact our Indigenous Career Navigator: .You must complete your application and future assessments independently without external help, including unauthorized internet resources or Artificial Intelligence (AI) tools (for example, Copilot, ChatGPT or any other form of AI).

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• RCMP enhanced reliability status
• Medical clearance from Health Canada in accordance with the Isolated Posts and Government Housing Directive, for the incumbent and their dependents

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• Willingness and ability to work in a police environment, which may involve exposure to unsettling and/or graphic material
• Willingness and ability to work overtime, as required
• Willingness and ability to maintain a valid driver's license, or have personal mobility to the degree normally associated with a driver's license
• Willingness and ability to travel for work and/or training purposes, using various modes of transportation
• Willingness and ability to work in (and relocate to, as applicable) Yellowknife, NT

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Successful completion of two years of secondary school, or an acceptable combination of education, training and/or experience.

• Experience providing clerical support services, including: data entry, preparing correspondence, and filing.
• Experience using word processing and spreadsheet software.
• Experience providing service to internal or external clients/the general public, via telephone or in person.

• Ability to communicate effectively in writing
• Ability to communicate effectively orally
• Ability to work in a stressful environment
• Ability to prioritize work to meet deadlines

• Demonstrating integrity and respect
• Thinking things through
• Working effectively with others
• Showing initiative and being action-oriented
• Dependability
• Attention to detail

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Applied / assessed at a later date

English essential

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• Experience providing records management services, such as indexing, cross-referencing, filing, retrieving, retaining, archiving and/or destroying data.
• Experience working in a law enforcement and/or legal environment.
• Experience transcribing statements from audio cassettes or digital media.
• Training and/or experience in providing financial support services, such as the collection and recording of monies received, verifying supplier invoices, and preparing invoices.

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Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

Learn more about preference to veterans.

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