DutiesTelecommunications operators are the first person a caller speaks to when calling 9-1-1 or requesting police assistance. Operators have to keep callers calm during emergencies to gather as much information as possible and help ensure both public and officer safety. Their role is critical to the delivery of RCMP police services.
If you're ready for a meaningful career where you can make a real difference in the lives of others, and contribute to keeping Canadians safe — this is the career for you!
What the work involves
• Monitoring of police resources and systems with computer aided dispatch and monitoring systems
• Telecommunications Operators respond to public requests for police assistance, and many provide emergency services as a Public Safety Answering Point for 9-1-1.
• Telecommunications Operators often are the first point of contact with people who call the RCMP which gives you a chance to assist the public when they are facing a crisis and get them the resources and help they need.
• The 9-1-1 Police Dispatch Centres operate 7 days a week, 24 hours a day. You will be required to work irregular hours (mornings, evenings, weekends, and statutory holidays).
Intent of the process
The intent of the process is to establish a pool of candidates for the Telecommunications Operator Training Program. Positions may be staffed as terms, actings or assignments.
Candidates who are qualified and selected for the Telecommunications Operator Training Program will be appointed to a determinate position. The Telecommunications Operator Training Program is comprised of in-class training, followed by field coaching.
Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.
Important messages
In addition to the salary noted above, persons appointed to positions in Yellowknife are entitled to isolated post allowances, vacation travel assistance, and other benefits. Relocation assistance may also be provided. For more information, please see:
• National Joint Council Isolated Posts and Government Housing Directive (https://www.njc-cnm.gc.ca/directive/d4/en)
• Pay, pension and benefits (https://www.canada.ca/en/government/publicservice/pay.html)
• Addendum - Initial Appointees Relocation Program (https://www.canada.ca/en/treasury-board-secretariat/services/travel-relocation/addendum-initial-appointees-relocation-program.html)
Please note we request that job applications are submitted through GC Jobs. Persons who are unable to or prevented from applying using GC Jobs are asked to inform the contact person(s) below prior to the closing date.
In order to have your application considered, all screening questions must be answered. Candidates must provide CONCRETE EXAMPLES that demonstrate how they meet the education requirement and the experience factors listed in the essential qualifications. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities.
Please note those selected for further consideration will be required to attend a career presentation. Only those who attend the career presentation will be able to register for the CritiCall test. For residents outside of Yellowknife, the career presentation can be done virtually. Candidates who are successful in the test will be required to participate in an interview.
The CritiCall test assesses the following:
Decision making, keyboarding (minimum 40 words per minute), data entry (multi-tasking), data entry (multi-tasking with audio), memory recall (audio), call summarization (multi-tasking), map reading, reading comprehension, spelling.
Candidates who have successfully passed the CritiCall test will have their results applied to current and future Telecommunications Operator Trainee processes in the Northwest Territories to which they have applied or will apply if the CritiCall test was completed within the last 365 days.
Please note that if you have completed a PO-TCO-01 interview within the past 6 months, the results will remain valid until 6 months has lapsed, and those results would be applied to this staffing process.
As part of the medical profile standard, pre-placement and periodic occupational health evaluations for Public Service Employees will be administered by Health Canada or designate, in accordance with the Occupational Health Evaluation Guide (OHEG), and for Civilian Members will be administered by RCMP Health Services or designate, in accordance with RCMP Policy.
All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.
Volume Management strategies may be used.
You must complete your application and future assessments independently without external help, including unauthorized internet resources or Artificial Intelligence (AI) tools (for example, Copilot, ChatGPT or any other form of AI).
The Indigenous Career Navigators Program, among others, is designed to provide Indigenous peoples with advice and guidance through the application/hiring process. For Indigenous peoples seeking individual support with their application or during the assessment phase, please contact our Indigenous Career Navigator: .