Detachment Services Assistant

Work environment
The work is being performed in a police detachment environment. This results in occasional exposure to intoxicated mentally unstable, hostile and potentially violent individuals to victims of crime or relatives of accident victims who may be distraught. The work is performed in an open office environment. It involves tight deadlines, time pressures, frequent interruptions, conflicting priorities and multiple demands from staff, callers and visitors.

Intent of the process
The intent of this process is to staff one (1) fulltime indeterminate positions.A qualified pool of candidates may be established and may be used to staff this position or similar positions or for future term, acting, assignment, secondment, deployment, or indeterminate opportunities.Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled
1

Important messages
***************************
HOW TO ANSWER SCREENING QUESTIONSWhen submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education, and the essential and asset experience qualifications. Your responses to these questions will be used as a primary source of information and your resume may only be used to validate this information. Failing to do so could result in your application being rejected.• Provide responses in sentence format.
• Each response must include concrete, specific examples that speak directly to the experience sought.
• Each example must include WHEN and WHERE the example took place, background of each situation, WHAT you did, HOW you did it, what your role was in the situation, and what was the outcome.
• Focus on what you did. In referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
• Simply listing your job duties, or indicating 'refer to resume', is not sufficient.***************************
Communication for this process will only be sent via email. As the applicant, it is your responsibility to ensure accurate contact information is provided and that you inform our office via email of any updates as required. Ensure you include an email address you can access from home and that it accepts email from unknown users. You are strongly encouraged to check your email on a regular basis, including your junk mail folder.

---

RCMP Enhanced Reliability ClearanceWillingness and ability to work in a busy police environment, including exposure to unsettling and/or graphic material.

---

Willingness and ability to work overtime, as required.

Willingness and ability to travel for work and/or training purposes using various modes of transportation (including owned or leased government transport, commercial and light aircraft and up to and including remote locations).

---

Successful completion of two years of secondary school (high school) or employer-approved alternatives.

Experience providing clerical or administrative support services.

Experience providing service to internal or external clients / general public, via telephone or in person.

Ability to communicate effectively orally
Ability to communicate effectively in writing

Demonstrating integrity and respect
Working effectively with others
Dependability
Client Service Orientation

---

Applied / assessed at a later date

English essential

---

Experience using a law enforcement database such as CPIC (Canadian Police Information System) or PROS (Police Reporting and Occurrence System)

Ability to prioritize and multitask.

---

---

---

Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

Learn more about preference to veterans.

---

---

---