About the position
Duties
This position is an SME and provides advice/guidance/training to managers and employees on Public Complaints and the CRCC Part VII complaint process. Coordination, evaluation and investigation of Public Complaints within a District/Division on behalf of Professional Responsibility Unit (PRU). Provides strategic/policy/legislative advice, interpretation and options, coordinates informal resolutions and recommendations to District Management Team, Detachment Commanders and other RCMP investigators on public complaint files. Provides guidance, advice and support to clients and management on policies and procedures relating to Part VII complaints.
Work environment
Working with the RCMP, a world-renowned innovative organization, you will experience meaningful work and have a real impact on the daily operations as well as job satisfaction and knowing you are making a real difference. The RCMP hires public service employees in a wide variety of disciplines to support our police officers at detachments and offices. Public service employees play a critical role in delivering services to our communities and supporting our local, provincial and national policing priorities. For every successful police operation, there is a team of public service employees providing administrative support in order to help police officers and investigators to accomplish their mandate. These employees play a critical role in delivering services to our communities and supporting our local, provincial and national policing priorities. By hiring the best candidates to staff our public service positions, we are helping police officers accomplish their law and order enforcement mandate. If you wish to provide administrative support to the RCMP, please submit your application!
Intent of the process
At this time, there are (2) vacancies, one in Selkirk, Manitoba and one in Thompson, Manitoba. Applicants are encouraged to apply ONLY if they are willing and able to work in or relocate to Selkirk or Thompson.
The intent of this process is to staff a position on a temporary basis and to establish a pool of qualified candidates with various tenures (i.e. indeterminate, term, deployment, acting, assignment and secondment).
Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member.
Positions to be filled
2
Important messages
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HOW TO ANSWER SCREENING QUESTIONS
When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education, and the essential and asset experience qualifications. Your responses to these questions will be used as a primary source of information and your resume may only be used to validate this information. Failing to do so could result in your application being rejected.
• Provide responses in sentence format.
• Each response must include concrete, specific examples that speak directly to the experience sought.
• Each example must include WHEN and WHERE the example took place, background of each situation, WHAT you did, HOW you did it, what your role was in the situation, and what was the outcome.
• Focus on what you did. In referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
• Simply listing your job duties, or indicating 'refer to resume', is not sufficient.
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Candidates must clearly demonstrate in their cover letter how they meet the education and experience factors listed in the essential qualifications. Candidates must use the experience factors as a header and then write one or two paragraphs demonstrating how they meet the experience required. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN and WHERE the qualification was met through substantiation by examples. Information on your described skills, experience, etc. provided in a cover letter or screening questions should be supported by your resume. Resumes may be used as a secondary source to validate the experience described in the cover letter. Failure to provide this information in the requested format will result in your application being rejected. If candidates meet the education and/or experience factors listed in the Asset Qualifications, they must also clearly demonstrate how they meet these experience factors in their cover letter as per the format identified in the Essential Qualifications to be considered.
Conditions of employment
Reliability Status security clearance
Learn more about security screening process.
Able to work in an environment that is exposed to unsettling and/or graphic material.
Able to travel for work and/or training purposes using various modes of transportation (including owned or leased government transport, commercial and light aircraft and up to and including remote locations).
You need (essential for the job)
Your application must clearly explain how you meet the following
A secondary school diploma or employer approved alternatives (see Note 1):
Notes:
1. The employer-approved alternatives to a secondary school diploma are:
• A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
• An acceptable combination of education, training and/or experience.
Learn more about degree equivalency.
Experience preparing written materials such as briefing notes/ reports/ summaries/ or letters of decisions for management.
Experience providing advice and/or recommendations to management or clients regarding policies or legislation.
Experience conducting investigation interviews to gather relevant facts or evidence.
Applied / assessed at a later date
Knowledge of investigative principles or techniques.
Ability to communicate effectively orally and in writing
Ability to research, analyze and provide recommendations.
Ability to work under pressure and manage multiple priorities in tight timeframes.
Ability to prepare complex reports outlining findings and recommendations.
Personal Suitability:
Demonstrates integrity and discretion
Client Service Orientation
Jugement
Initiative
Work Independently and with others
You may need (asset qualifications)
May be applied / assessed at a later date
Graduation with a degree from a recognized post-secondary institution.
Learn more about degree equivalency.
Experience working in an operational law enforcement setting.
Knowledge of the Access to Information and Privacy Act.
Knowledge of RCMP regulatory requirements and National Public Complaints Directorate
Our commitment
We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
Learn more about assessment accommodation.