Visitor Services Team Leader IV – Anticipatory

Duties
The Visitor Services Team Leader IV (PM 04) reports to the Visitor Experience Operations Coordinator (PM 05) and leads the Visitor Access Team, responsible for traffic management, shuttle operations, mobile park pass revenue collection, visitor information, and litter/janitorial services. This role directly oversees several high profile contracts to deliver a seasonal shuttle service serving over 3,000 visitors per day!

Work environment
Working in the mountain national parks is not just a job; it’s a lifestyle. Are you an energetic team-player with excellent organization and project management skills? Are you someone who can build and maintain diverse and effective professional relationships? Working in some of Canada’s oldest national parks and in a field unit that bridges two provinces, you will proactively contribute to a variety of matters pertaining to visitor access and traffic management. Top reasons to work for Parks Canada:
⚖️ Work-life balance
📅 Paid vacation and leave
💰 Pension and retirement benefits
🩺Health and dental benefits
📚 Training and professional development
🏞️ Working in beautiful locations
📈 Transfer and promotion opportunities
🤝 Diverse and inclusive workplaces
🍁 Contribution to public service

Intent of the process
The results of this process will be used to fill an anticipated term vacancy and may be used in the future to fill permanent or temporary vacancies that may arise at the PM 04 group and level, in the same, or other, areas within the Parks Canada Agency with full or part-time hours for various tenures, such as: Indeterminate, Term, Acting or Assignment at level, depending on status of the selected candidate.

Positions to be filled
1

Important messages
🏆 The Parks Canada team is proud to be recognized by Forbes as one of Canada's Best Employers (2026).📢 We will accept applications online, by email, or by mail.
How to apply
1. Apply Online: Click the “Apply Now” button below to create a job account, upload a résumé and cover letter.
2. Apply by email: Attach your resume and cover letter by email to .
3. Apply by mail: PO Box 220, Radium Hot Springs, BC, V0A 1M0.Additional information on preparing for your interview can be found here: Applying for Government of Canada jobs: Testing and accommodation measures - Canada.caTips for applicants:
• Please provide complete and thorough details of your education and experience.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
• Failure to provide sufficient information may result in your application being screened out of the competition.📢 Our intention is to communicate with candidates via email. Candidates must include in their application a valid email address and ensure this address is functional at all times and accepts messages from unknown users. It is the candidate's responsibility to ensure that any changes to their personal information be provided to the email address indicated on this job advertisement.

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Reliability Status security clearance

• Possession of a valid class 5 driver’s license or provincial equivalent.

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OPERATIONAL REQUIREMENTS
• You will be required to work shift-work, and/or weekends, and/or statutory holidays and provincial/territorial holidays as scheduled by your delegated manager. Compensation will be as prescribed in the Terms and Conditions of Employment applicable to you.
• You must be willing to work and travel in a variety of terrain and weather conditions in the performance of the duties.
• You may be required to wear a uniform while performing your duties. In this case, Parks Canada will provide you with the uniforms you require in accordance with the Parks Canada Uniform Policy.

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Failure to clearly demonstrate in your application how you meet the Education and Experience factors found on the Statement of Qualifications may result in the rejection of your application.EDUCATION
Graduation from post-secondary studies (minimum 2-year program) with specialization in tourism, recreation, leisure studies or an acceptable combination of education, training and experience relevant to position.

EXPERIENCE
• Experience setting operational goals, performance standards, and work plans, and overseeing daily activities to resolve operational issues.
• Experience recommending and implementing service or operational improvements based on feedback from staff, partners, and the public.
• Experience delivering visitor services.
• Recent* and significant** experience managing financial resources.
• Recent* and significant** experience managing human resources, including supervision, recruitment, performance management, talent development, and fostering a positive workplace culture.* Recent is defined as performing the duties within approximately the last two (2) years.
** Significant experience is defined as the depth and breadth of experience that would normally have been gained performing the duties for a period of approximately two (2) years.

KNOWLEDGE
• Knowledge of how to develop and implement operational plans, evaluate effectiveness of programs, implement changes/enhancements and/or realign financial and human resources.
• Knowledge of quality visitor service principles and deliverables including: service standards, the Parks Canada Agency guarantee and prevention policies and guidelines.

ABILITIES
• Analytical Thinking – Analyzing and synthesizing information to understand issues, identify options, and support sound decision making.
• Concern for Safety – Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Managing Resources – Managing time, financial, human, physical and information resources to achieve planned goals.
• Client Focus – Providing service excellence to internal and external clients.
• Planning and Organizing – Developing, implementing, evaluating, and adjusting plans to reach goals, while ensuring the optimal use of resources.
• Team Leadership – Promoting teamwork in a healthy, positive, and productive workplace that allows people to do their best every day.

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Applied / assessed at a later date

English essential - English Essential

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PERSONAL SUITABILITY
• Exercises sound judgment
• Communicates effectively
• Takes responsibility
• Demonstrates integrity
• Makes things happen

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