Manager, National Dispatch Program, Emergency Management Coordination Program

Duties
Reporting to the Head, Emergency Management Coordination Program, you will be responsible for the management, oversight and operation of Parks Canada’s national dispatch service. You will monitor the needs, service levels, and performance of dispatch services provided to all field units, Law Enforcement Branch, Highway Operations Unit, National Fire Program and other users, taking into account the unique operational needs in each province or territory and any municipal, regional, provincial or national partnerships and relationships related to each field unit’s operations. Specific responsibilities:
1. Manage the delivery of the national dispatch service. This includes managing and implementing the systems, standards, procedures, delivery mechanisms, and processes to ensure that Parks Canada has a fully functional and resilient national dispatch service. 2. Manage the human and financial resources of the national dispatch service. This includes a budget of ~$2 to $2.5M per year and approximately 25 employees.3. In partnership with internal service providers manage digital and capital asset projects and initiatives. Ensure the application and integration of processes, systems, and technologies, such as Computer Assisted Dispatch (CAD) and the integration with other Parks Canada systems. Ensure all Parks Canada functions and key partners are supported through the Dispatch Service as required. 4. Establish relationships with key colleagues, teams, professional organizations, partners, stakeholders, and clients. Establish strong relationships with other emergency management partners to ensure smooth transition of dispatching from those services to Parks Canada and vice versa. Establish, implement, and negotiate agreements for program delivery with partners and clients.5. Continue to seek innovation, initiate and make changes, and consider risks in decision-making. Maintain awareness of new trends and developments in the field of public safety dispatching and incorporate new developments into programs as appropriate. Determine requirements for new programs and services.

Work environment
🏆 The Parks Canada team is proud to be recognized by Forbes as one of Canada's Best Employers (2025).

Positions to be filled
1

Important messages
To encourage workforce diversity, consideration may be given to candidates who self-declare as belonging to one of the following employment equity groups: Indigenous, visible minorities, people with disabilities, and women.Parks Canada is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. Parks Canada operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.Each person is entitled to participate in the appointment process in the official language of their choice.Tips for applicants:
• Please provide complete and thorough details of your education and experience.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
• Failure to provide sufficient information may result in your application being screened out of the competition.

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Secret security clearance

Maintenance of a valid class 5 driver’s licence.

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OPERATIONAL REQUIREMENTS: • Willingness to wear a Parks Canada uniform and personal protective equipment (PPE);
• Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required;
• Willingness to travel to various Parks Canada Agency sites.

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🎓EDUCATION:Degree from a recognized university in a field relevant to the position OR an acceptable combination of experience, training, knowledge in a field relevant to the position.

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💼EXPERIENCE:EXP1: Significant* experience in operational, service-oriented program management;
EXP2: Significant* experience in the management of human and financial resources;
EXP3: Experience in providing strategic advice to management (managers, directors and/or above);
EXP4: Experience working and/or leading multi-functional internal and/or external working groups or committees.*Significant experience is defined as the depth and breadth of experience normally gained through four (4) years or more of relevant experience.

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📋ABILITIES:A1: Ability to plan, coordinate, monitor and evaluate the delivery of complex programs, at a national level;
A2: Ability to think strategically and provide expert technical advice to senior management on issues related to the national dispatch service;
A3: Ability to communicate effectively orally and in writing;
A4: Ability to manage human and financial resources.

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🌟PERSONAL SUITABILITY:PS1: Leading and motivating a team;
PS2: Promote Innovation and Guide Change;
PS3: Exercise good judgement;
PS4: Achieve results.

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Applied / assessed at a later date

Bilingual - Imperative (CBC/CBC)

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📌ASSET EXPERIENCES:AEX1: Experience in leading or working in a dispatch or related operational environment;
AEX2 : Experience in change management.

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