CITIZEN SERVICES OFFICER

Duties
Are you interested in working one-on-one with clients to provide access and answers to programs such as: • Canada Pension Plan
• Old Age Security
• Employment Insurance
• Social Insurance Number
• Passports You could be the right fit for the Citizen Services Officer role and help make a difference in someone’s life! Use your skills, passion and dedication to support your community through life’s big moments.

Work environment
If you require a copy of this advertisement in Inuktitut (South Baffin) or Innuinaqtun please email and we will forward a copy of the translated poster via email. Work is performed in a public facing office. Applicants must be willing and able to work in sites accessed by the public and/or remotely if requested.Work involves dealing with clients in person. Talking on the phone and working virtually on the computer are required. This role may require travel to all regions within Nunavut on a monthly basis.

Intent of the process
A pool of candidates will be established to staff PM-01 positions with various tenures within Employment and Social Development Canada in Nunavut.

Important messages
When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.
Assessment accommodationNorthern Allowances:
- Isolated Post Allowances (IPA): The total amount of these allowances will normally fall between $25,000 to $45,000 per year depending on the work location and the number of eligible dependents.
- Vacation Travel Assistance (VTA): The vacation travel assistance payment is provided twice per year to the employee and each eligible dependent. The VTA rates are updated every 6 months and rates vary for each work locationWe Also Offer:
- Housing: You may be eligible for subsidized government housing.
- Relocation Assistance: You may be eligible for relocation assistance.
- Training, Development & Education Opportunities: Opportunities for training and career development may include: multi-year-learning plans, education assistance, in-person and online training, and more!
- Pension & Benefits: Advantageous pension regime and benefits including health, dental and drug coverage.
- Employee & Family Supports: Supports through the Employee Assistance Program (EAP) and other services.APPLICATION PULL DATE
The first round of applications will be collected from this process on April 13, 2026. Apply before April 12 to be considered for our immediate vacancies.All candidate work and responses must be done independently, without assistance from any other individual, without consultation on the Web, and without the use of artificial intelligence (AI) tools.We encourage applicants to submit their application on-line. If you are unable to apply online and wish to send us your application by email, please email and we will forward the application form and directions directly to your inbox. Please use the subject line “Requesting Email Application” when you send us your request.The Federal Public Service is stronger and most effective when we reflect the diversity of the Canadian population we serve. Employment and Social Development Canada (ESDC) is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the 2SLGBTQIA+ community. HOW THIS INVENTORY WORKS:
Your application will be active for 120 days. You will receive notice on your account: 30 days before your application is about to expire. If you do not take action, your application will become inactive and no longer be considered. Should your application become inactive while the process is still open, you may select the link “update my inventory status” to reaffirm your interest.WAITING PERIOD FOR REASSESSMENT: The retest period for this assessment is 120 days from the date of results notification.

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Reliability Status security clearance - Please note that ESDC will assist all qualified candidates in the security clearance process. This step is required for all those entering into the public service to ensure the security of information and personnel.

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OPERATIONAL REQUIREMENTS
Willing and Able to Travel.
Willing and Able to Work Overtime, as Required.

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EducationSecondary school diploma or employer-approved alternatives:• an acceptable combination of education, training and/or experience; or
• an acceptable score on the PSC approved test approved as an alternative to a secondary school diploma

Abilities and Personal Suitability
• Demonstrating Integrity and Respect
• Showing Initiative and Being Action-Oriented
• Thinking Things Through
• Working Effectively with Others
• Communication (Oral and Written)
• Focus on Client Service
• Attention to Detail
• Using Technology

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Applied / assessed at a later date

Various language requirements - English Essential
Bilingual Imperative CBC/CBC

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ASSET QUALIFICATIONS
• Ability to speak Inuktitut
• Ability to speak Inuinnaqtun

ORGANIZATIONAL NEEDS
Employment and Social Development Canada is committed to Employment Equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as belonging to one or more of the following EE designated groups: Indigenous peoples, persons with disabilities, women and visible minorities. We encourage you to indicate if you belong to one or more of the designated groups by completing the EE section in your application.

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Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

Learn more about preference to veterans.

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