National Command Centre Operations Officer

Duties
The National Command Centre (NCC), located in Ottawa, Ontario serves as the 24/7/365 strategic communications point for situational awareness of Coast Guard maritime operations. NCC Operations Officers monitor, observe, collect, analyze and report on maritime events to ensure the strategic headquarters is kept informed of: the current status of fleet assets; program delivery; and developing or ongoing incidents. Additionally, officers provide support during major incidents through alerting, coordination and information management.

Work environment
Located at 200 Kent Street in downtown Ottawa, the National Command Centre is ideally situated for active transportation, carpooling, or public transportation. The work is carried out in a secure operations environment with multiple operational tools and networks. The work requires rotational shiftwork including days, nights and weekends and will require sitting for prolonged periods, up to twelve hours, several times a week.The Canadian Coast Guard (CCG) is a special operating agency within National Defence. We work to ensure the safety of mariners in Canadian waters and protect Canada’s marine environment.We support Canada’s economic growth through the safe and efficient movement of maritime trade. We help to ensure our country’s sovereignty and security through our presence in Canadian waters.

Intent of the process
The intent of this selection process is to appoint two (2) candidates on a temporary basis, in Ottawa, Ontario, and to fill future vacancies at the Canadian Coast Guard’s National Command Centre.❗ IMPORTANT: Telework is not available for this position ❗This selection process may also be used to staff identical or similar positions at the Department of National Defence and the Canadian Coast Guard in the National Capital Region.

Positions to be filled
2

Important messages
Looking for support in transitioning to a federal public service career?The Veterans in the Public Service Unit (VPSU) was created by Veterans Affairs Canada to help Veterans understand and succeed in the application process for public service jobs. If you have any questions or require assistance, please contact the VPSU by sending a message through My VAC Account or by calling the Department at 1-866-522-2122. You can find additional information at https://www.veterans.gc.ca/eng/education-and-jobs/finding-a-job/federal-government-jobs/before-you-start.
__________________________________________________________________________________OTHER INFORMATION▶ Persons are entitled to participate in the appointment process in the official language of their choice.▶ Our organization will only accept on-line applications for this opportunity. Please click “Apply online” to submit your application. If there are limitations or special circumstances preventing you from submitting your application via the GC Jobs online portal, you must contact us and receive approval to apply via an alternate means PRIOR to the closing date.▶ Depending on the position being staffed:
↪ Additional qualifications, operational requirements and/or conditions of employment may be required
↪ Varying degrees of breadth and depth of experience may be deemed essential
↪ Asset qualifications may be invoked as essential qualifications
↪ You may be contacted and asked to submit information or be further assessed▶ Applicants who apply to this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users.▶ All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the applicants. Your overall conduct and communications, including email correspondence, may be used in the assessment of qualifications and competencies.▶ To ensure the integrity of the selection process, the content and questions of the assessment must remain confidential. Please do not discuss or share the assessment content with anyone, including other candidates. You must complete the assessment, including screening questions, by yourself, without the help of others, including the use of unapproved internet resources and artificial intelligence (such as ChatGPT or any other forms of artificial intelligence). Plagiarism and the use of artificial intelligence is strictly prohibited throughout the entire process and suspected non-compliance will be investigated. Any violation may result in potential consequences which could include your elimination from this selection process.▶ If, at any point in this process or upon qualifying in this process, your Values and Ethics do not align with that of the Department of National Defence and Canadian Forces Code of Values and Ethics and Values and Ethics Code for the Public Sector, you will be eliminated from further consideration in this process. (Copy and paste these links in your browser for more information: https://www.canada.ca/en/department-national-defence/services/benefits-military/defence-ethics/policies-publications/code-value-ethics.html AND https://www.tbs-sct.canada.ca/pol/doc-eng.aspx?id=25049)

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Secret security clearance

Top Secret security clearance

↪ Must be willing and able to work on a variable/rotational work schedule to ensure a 24/7 service coverage, which includes weekends, statutory holidays, and both day and night shifts.
↪ Must be willing and able to wear and maintain a Canadian Coast Guard uniform in accordance with Canadian Coast Guard uniform manual.
↪ Must possess Canadian Citizenship prior to appointment as per the security regulations of the National Command Center.
↪ Strict adherence to the Department of National Defence and Canadian Forces Code of Values and Ethics, Values and Ethics Code for the Public Sector, Directive on Conflict of Interest, and Defence Administrative Orders and Directives (DAOD) 7021-1, Conflict of Interest.Copy and paste these links in your browser for more information:
- https://www.canada.ca/en/department-national-defence/services/benefits-military/defence-ethics/policies-publications/code-value-ethics.html AND
- https://www.tbs-sct.canada.ca/pol/doc-eng.aspx?id=25049 AND
- https://www.tbs-sct.canada.ca/pol/doc-eng.aspx?id=32627 AND
- https://www.canada.ca/en/department-national-defence/corporate/policies-standards/defence-administrative-orders-directives/7000-series/7021/7021-1-conflict-of-interest.html

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↪ Willingness and ability to work overtime on a regular basis and on short notice.
↪ Willingness and availability to travel.

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❗ Essential qualifications are qualifications that you must meet in order to be considered for the position. This means that when you apply, your application must clearly demonstrate how you meet the education and experience listed below.
__________________________________________________________________________________EDUCATION:
ED1 : A secondary school diploma or employer-approved alternatives (see Note 1).Note 1: The employer-approved alternatives to a secondary school diploma are:
- A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
- An acceptable combination of education, training and/or experience.

_______________________________________________EXPERIENCE:
E1: Experience as seagoing personnel in a Government or civilian fleet OR Experience working in a marine environment in a professional shore based operational capacity OR Experience as a watch officer in an Operations Centre dealing with routine operations and crisis management.
E2: Experience building and maintaining cooperative working relationships with stakeholders.
E3: Experience gathering and synthesizing information from a variety of sources, conducting analyses, drawing conclusions, and contributing to the development or preparation of documents or intelligence reports.
E4: Experience in presenting written and verbal reports or briefing materials.
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COMPETENCIES:
C1: Initiative
C2: Judgement
C3: Discretion
C4: Effective Interpersonal Relationships
C5: Flexibility
C6: Precision
C7: Demonstrating integrity and respect

_______________________________________________ABILITIES:
AB1: Ability to analyze information and make recommendations to management.
AB2: Ability to work under pressure and set priorities in a changing environment.
AB3 : Ability to communicate effectively orally.
AB4: Ability to communicate effectively in writing.
AB5 : Ability to collaborate effectively with partners and/or clients.
AB6: Ability to utilize Microsoft Office Suite tools to develop documents and presentations.

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Applied / assessed at a later date

Various language requirements - -
↪ English Essential
↪ Bilingual - imperative BBB/BBB

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❗ Asset qualifications are qualifications that may be required for the position. If you possess any of the qualifications listed below, please clearly demonstrate how you meet the qualification in your application.
__________________________________________________________________________________EDUCATION:
AED1 : A degree or diploma from a recognized post-secondary institution with an acceptable specialization or training in a field related to the position.

_______________________________________________OCCUPATIONAL CERTIFICATION:
AOC1 : Transport Canada Marine Certificate of Competency.
AOC2 : Department of National Defence maritime certification or Naval background.
AOC3 : Marine Communication & Traffic Services (MCTS) Officer certification.
AOC4 : Search & Rescue Coordinator certificate.
AOC5 : Incident Command System (ICS) Canada Certifications or similar emergency planning certifications.

_______________________________________________EXPERIENCE:
AE1 : Experience interacting with multiple Canadian Coast Guard programs.
AE2 : Experience in a seagoing or shore based work environment in Canadian Coast Guard operations.
AE3: Experience in using navigation, mapping, geographic information systems (GIS) or other geospatial software.

_______________________________________________ORGANIZATIONAL NEEDS:↪ The Department of National Defence is committed to creating a diverse and inclusive team that reflects Canada's population. To achieve a representative workforce, selection may be based on qualified candidates self-declaring as belonging to one or more of the designated groups: Indigenous Peoples, members of visible minorities, persons with disabilities, and women. We encourage you to indicate if you belong to any of the designated groups when you apply.↪ As means to support our military families, consideration may first be given to the spouses or common-law partners of serving Canadian Armed Forces (CAF) members.

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Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Learn more about preference to veterans.

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