About the position
DutiesDo you enjoy helping people and creating memorable visitor experiences? Visitor Services Attendants are often the first point of contact at Bruce Peninsula National Park and Fathom Five National Marine Park. In this role, you will provide accurate information, friendly service, and essential support to ensure visitor operations run smoothly.
What You Will Do:
• Welcome visitors and provide information, orientation, and assistance to help them make the most of their visit
• Process sales, fees, and permits using Point-of-Sale and reservation systems; complete basic records and statistics as required
• Respond to visitor inquiries, concerns, and complaints in a professional and courteous manner
• Monitor, document, and report incidents in accordance with established procedures
• Support routine cleaning and basic upkeep of visitor service areas, facilities, and surrounding grounds
• Work both independently and as part of a team to support daily operations and a safe, welcoming environment
Work environment
Bruce Peninsula National Park (BPNP) and Fathom Five National Marine Park (FFNMP) are located at the northern tip of the Saugeen (Bruce) Peninsula, within the territory of the Saugeen Ojibway Nation Anishinabek.
Bruce Peninsula National Park features dramatic cliffs plunging into the turquoise waters of Georgian Bay, vast forests, and diverse habitats that support black bears, rare reptiles, ancient cedar trees, and unique orchids and ferns.
Fathom Five National Marine Park, Canada’s first national marine park, is renowned for its deep freshwater ecosystem, striking rock formations, cliff-top forests, historic shipwrecks, and rare orchid species.
Together, these parks protect rich and complex ecosystems at the heart of the Great Lakes. Each year, they welcome hundreds of thousands of visitors seeking adventure, inspiration, and a deeper connection with nature.
Intent of the process
The intent of this process is to fill anticipated vacancies and to create a pool of qualified candidates to staff positions with similar duties, including seasonal, term, and acting assignments.
Operational Requirements
Wear a Parks Canada uniform as per the uniform policy.
Work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required.
Work and travel in a range of environments, including varied terrain, weather conditions, and occasionally remote or isolated locations, using different modes of transportation.
Obtain and maintain required certifications such as Workplace Hazardous Materials Information System (WHMIS), First Aid, and Cardiopulmonary Resuscitation (CPR).
You need (essential for the job)
Your application must clearly explain how you meet the following
Education:
Secondary school diploma or equivalent.
Learn more about degree equivalency.
Experience:
• Experience in interacting with the public in a reception role.
• Experience in anticipating/meeting public needs and resolving complaints.
Language requirements (essential for the job)
Applied / assessed at a later date
Various language requirements - English Essential, Bilingual Imperative (--B/--B or BBB/BBB)
Learn more about language requirements.
You may need (asset qualifications)
May be applied / assessed at a later date
Knowledge:
• Knowledge of Parks Canada places and its mandate
• Knowledge of Saugeen Ojibway Nation Anishinabek
• Knowledge of program administrative processes, including how to plan and implement services.
Abilities:
• Ability to work in a team environment
• Ability to work with minimal supervision
• Ability to problem solve
• Ability to communicate effectively orally and in writing
Personal Suitability:
• Demonstrating integrity and respect.
• Thinking things through.
• Working effectively with others; and
• Showing initiative and being action oriented.
Our commitment
We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
Learn more about assessment accommodation.
Equity, diversity and inclusion
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you apply.
Learn more about diversity and inclusion in the public service.