Dispatcher

Duties
Parks Canada is seeking motivated individuals who enjoy the challenges of a fast paced work environment. The dispatch coverage area includes Jasper as well as more than 40 other national parks and historic sites across the country. We are looking for individuals with the ability to work calmly and effectively under the pressures of competing work demands, to deal with emergencies and to work shifts including nights, holidays and weekends. Dispatching requires a high degree of precision and accuracy to record and relay information to and from a variety of sources. Given the nature and scope of this work, strong oral and written communication in English is essential for all positions and additionally strong oral and written communication in French is needed for bilingual positions. For emergency radio telephone communication, the ability to speak in a calm, clear, regular and understandable manner is imperative.

Work environment
Jasper Dispatch is a 911 emergency call centre for Jasper national park. Known as the ‘first’ first responders, emergency dispatchers are the crucial communications link between our visitors and the professionals who keep people safe and protect the animals and environment for future generations.After intensive training, your job will be to gather critical information about emergencies, then relay it to the personnel you will dispatch to the scene. You will be expected to follow established procedures and protocols to get the right people, to the right place, at the right time. You will also play a key role in ensuring occupational health and safety for park wardens, mountain rescue specialists, wildlife officers, highway equipment operators, researchers, and other Parks Canada team members. Additionally, you will help our guests by directing their queries, questions, and comments to the appropriate experts.

Intent of the process
Jasper National Park is accepting applications for anticipated term positions in Dispatch for the 2026 Summer operating season, including the possibility of term extensions into 2027.A list of qualified candidates will be established and may be used to fill similar positions of various tenures (term, assignment, indeterminate, full-time, part-time).

Important messages
🏆 The Parks Canada team is proud to be recognized by Forbes as one of Canada's Best Employers (2024). (Required addition for all posters)We will only accept on-line applications received via the jobs.gc.ca site. No cover letter required – Respond to questions in the on-line application.
*** NOTE: When submitting your application to this selection process, you will be required to answer screening questions to demonstrate how you meet the Essential Qualifications (Education and all Essential Experiences) as well as any Asset Qualifications (if applicable).
Applicants must clearly demonstrate how they meet the Education and Experience factors listed in the Essential Qualifications when responding to the questions in the on-line application. Applicants must clearly demonstrate how they meet these factors by providing concrete examples with significant details to explain WHEN, WHERE and HOW you meet each factor. Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities. Resumes will be used as a secondary source to validate the experience described when responding to the questions in the on-line application. Failure to provide sufficient information may result in your application being screened out of the competition.
The asset qualifications are not essential to the job but would be an asset in carrying out the duties of the position. They may be used in screening, assessment or determining right fit for this selection process.
Persons who are unable to apply on-line must contact Jasper HR prior to the closing date.
The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

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Secret security clearance - This position requires a Secret security level. You are required to obtain and maintain this security level throughout this employment at the Parks Canada Agency.

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• You must be willing to work overtime.
• You will be required to work shift-work, and/or weekends, and/or statutory holidays and provincial/territorial holidays as scheduled by your delegated manager.
• You are required to undergo and meet requirements for a pre-placement and periodic health evaluation as outlined in Parks Canada Occupational Health Monitoring Program.
• You may be required to wear a uniform while performing your duties. In this case,
Parks Canada will provide you with the uniforms you require in accordance with the
Parks Canada Uniform Policy.

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EDUCATION:
Successful completion of secondary school or an acceptable combination of education, training, and experience.

EXPERIENCE:
• Working effectively alone and within a team;
• Adhering strictly to protocols, procedure, and policies;
• Dealing with the public and providing accurate advice and information;
• Working with computers and various software;
• General administrative tasks, such as updating and maintaining operational manuals, communication logs, databases, and reports.

KNOWLEDGE:
• Knowledge of visitor safety, wildlife conflict, law enforcement, and other emergency procedures;
• Knowledge of Jasper national park geography.

KEY COMPETENCIES:
• Adaptability – Adapting to work effectively in dynamic situations, and with diverse individuals and groups. To work calmly and effectively in a fast paced, protocol-based work environment;
• Analytical Thinking – Analyzing and synthesizing information, to understand issues, identify options and to efficiently and accurately record information, prepare logs, records and reports using word processing and spreadsheet software;
• Client Focus – Providing service excellence to internal and/or external clients information in high-stress situations;
• Initiative – Dealing with situations and issues proactively and persistently while managing competing demands;
• Communicates effectively orally;
• Communicates effectively in writing.

PERSONAL SUITABILITY:
• Exercises sound judgment;
• Strives for excellence;
• Makes things happen;
• Takes responsibility;
• Teamwork – Working collaboratively with others in a team environment.

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Applied / assessed at a later date

Various language requirements - English essential and/or Bilingual - Imperative (--B/--B) position

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ASSET OCCUPATIONAL CERTIFICATIONS:
Emergency Medical, Fire and/or Police Dispatch Certification

ASSET EXPERIENCE:
Previous experience as a radio operator, or in emergency services or public safety answering services.

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