2 Streams: Visitor Facilities Attendant (Janitor) & Visitor Services Attendant

Duties
Visitor Facilities Attendant (Janitor) duties:
• Daily cleaning of washrooms, showers and pit privies, litter picking; emptying of garbage and recycling bins, sweeping, mopping, and shoveling snow
• Interacting with park visitors, providing basic information and direction
• Travelling by vehicle through the park to provide daily cleaning and maintenance of day-use areas, visitor centres, office buildings, staff accommodations and grounds
• Addressing and resolving visitor concerns and complaints
• Conducting facility rounds to ensure visitor compliance with park regulationsVisitor Services Attendant duties:
• Interacting with visitors to support a quality experience, providing information, direction and sales of goods and services; Addressing and resolving visitor concerns and complaints
• Daily cleaning of washrooms, showers and pit privies, litter picking; emptying of garbage and recycling bins, sweeping, mopping, and shoveling snow
• Travelling by vehicle through the park to provide daily cleaning and maintenance of day-use areas, visitor centres, office buildings, staff accommodations and grounds
• Various duties associated with positions in campgrounds, visitor centres, entry gates, or traffic teams
• Conducting facility rounds to ensure visitor compliance with park regulations

Work environment
Have you ever thought of establishing a career in one of Canada's most amazing and iconic places? Seize the opportunity to work in unique locations and find true work-life balance by having the Canadian Rockies at your doorstep.Work at one of our three Field Unit hubs, either based in Radium Hot Springs BC, Field BC or Lake Louise AB, and work as part of a collaborative team.If you are interested in this opportunity, why not consider a career with the Parks Canada Agency? We offer:⚖️ Work-life balance
📅 Paid vacation and leave (for those working over 3 months)
💰 Pension and retirement benefits (for those working over 6 months)
🩺 Health and dental benefits (for those working over 6 months)
📚 Training and professional development
🏞️ Working in beautiful locations
Paid commuting (for those working over 3 months – dependent on residence location)
📈 Transfer and promotion opportunities
🤝 Diverse and inclusive workplaces
🍁 Contribution to public service
Parks Canada fosters a diverse and inclusive work environment. You can make a difference by bringing your unique experience, background, and perspective to our work. We welcome applications from individuals with diverse abilities and from all backgrounds and identities.

Intent of the process
The results of this process will be used to create a list of qualified candidates to staff the positions listed starting as early as April 2026 and in future years, as well as to staff similar positions with various tenures, security levels or linguistic profiles in the same or other parts of the country.

Important messages
🏆 The Parks Canada team is proud to be recognized by Forbes as one of Canada's Best Employers (2024).📢 Apply online or directly by email to . We will accept applications online, by email, or by mail at PO Box 220, Radium Hot Springs, BC, V0A 1M0.How to apply:
1. Apply Online: Click the “Apply Now” button below to create a job account, upload a résumé and cover letter.
2. Apply by email: Attach your resume and cover letter by email to .
3. Apply by mail: PO Box 220, Radium Hot Springs, BC, V0A 1M0.Persons who are unable to apply on-line must contact the person listed below prior to the closing date.Additional information on preparing for your interview can be found here: https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/applying-government-canada-jobs-testing-accommodation-measures.htmlTips for applicants:
• Please provide complete and thorough details of your education and experience.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
Failure to provide sufficient information may result in your application being screened out of the competition.

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Must be met prior to employment:
• Obtain and maintain Reliability Status security clearance. Learn more about Security Screening (https://parks.canada.ca/agence-agency/emplois-jobs/securite-security).
• Possession and maintenance of a valid class 5 driver’s license or provincial equivalent

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OPERATIONAL REQUIREMENTS
• Willing to perform custodial tasks such as cleaning washrooms showers, offices, garbage/recycling collection, facility/site maintenance, and picking litter
• Willing to work outdoors in variable weather conditions
• Ability to report to work in various geographically dispersed locations
• Willing to work irregular hours, overtime, weekends and/or statutory holidays, evenings
• Willing to use physical effort to lift up to 50 lbs with frequent lifting/carrying up to 25 lbs
• Willing to conduct repetitive tasks
• Willing to be exposed to noxious odours from cleaning chemicals, vehicle fumes, dust, and poor air quality
• Willing to demonstrate tasks to others
• Willing to learn and demonstrate Parks Canada’s Code of Values and Ethics in all aspects of work
• Willing to learn First Aid for the workplace
• Willing to work under minimal supervision
• Willing to work in a fast-paced environment
• Willing to resolve visitor complaints or concerns

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Failure to clearly demonstrate in your application how you meet the Education and Experience factors found on the Statement of Qualifications may result in the rejection of your application.EDUCATION
Successful completion of secondary school according to provincial standards or acceptable combination of education, training, and experience.

EXPERIENCE (both streams)
• Experience in interacting with the public
• Experience responding to visitor/customer questions or complaints
• Experience working in a team environment

KNOWLEDGE (both streams)
• Knowledge of Banff, Yoho and/or Kootenay National Parks and surrounding areas
• Knowledge of safe cleaning practicesKNOWLEDGE (only Visitor Services Attendant)
• Knowledge of cash handling practices

ABILITIES (both streams)
• Concern for safety: workplace, personal and public safety
• Fosters productive team collaboration while delivering value to visitors
• Knowing when to take initiative
• Problem Solving

PERSONAL SUITABILITY (both streams)
• Exercises sound judgment
• Takes responsibility
• Communicates effectively
• Demonstrates integrity
• Personally connects with people

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Applied / assessed at a later date

Various language requirements - English Essential or Bilingual Imperative - Level (- - B/--B)

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