Visitor Experience Attendant II

Duties
Your job would be to:Greet visitors and provide information and orientation related to facilities, services, programs, features, regulations, safety precautions and protection objectives, in person, by phone or electronically.Respond to visitors’ needs by providing advice, information, assistance and respond to visitor complaints.Register, process and collect fees, issue licences/permits and refunds, sell products, and assign campground sites where required. Maintain cash balances, records and stock inventory; compile and record statistical data; complete forms, sales reports and bank deposits; and use a point-of sale system/computer and a reservation system.Respond to general inquiries, direct visitors to sources of information and service areas, and direct visitor complaints; remain attentive to park & historic site conditions and environments to detect incidents and undesirable situations (e.g. inappropriate visitor behaviour, damage to heritage resources); report situations to authorities (e.g. supervisor, higher level of prevention competence, park warden, police service of jurisdiction); advise visitors and assist with possible solutions (e.g. friendly reminders, formal notices); record and document incidents; and recommend or apply other corrective measures (e.g. securing wildlife attractants, permit cancellation).Provide feedback and make suggestions to improve visitor services.Apply safety and security procedures to safeguard cash, facilities, artifacts and equipment.Ensure compliance with health and safety policies and procedures at job sites.May provide first aid and/or assistance to visitors or staff.Demonstrate tasks to volunteers and students.

Work environment
🏆 Parks Canada is proud to be recognized by Forbes as one of Canada's Best Employers.Why work at Parks Canada?⚖️ Work-life balance: We prioritize your well-being with an organizational culture and policies that support a balanced lifestyle.📚 Training and professional development: Our commitment to continuous learning ensures you can grow and advance in your career.🌄 Beautiful work locations: With offices and sites in some of Canada's most breathtaking landscapes, your work environment may be as inspiring as the work itself.↗️ Transfer and promotion opportunities: We provide room for career growth, with opportunities to explore diverse roles within Parks Canada.Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Intent of the process
Anticipatory/Term
Part-time work may be considered.This process is intended to fill existing vacancy(ies).This process will be used to create a pool of qualified candidates to staff similar positions with various tenures, security levels or linguistic profiles in same or other parts of the country. In support of achieving a representative workforce, preference may be given to qualified candidates who self-identify as belonging to an employment equity group such as Indigenous, Visible Minorities, or Persons with Disabilities.

Important messages
We will accept on-line applications received via the Public Service Resourcing System (GCJobs site) or via email at . If you are applying by email: you will need to provide a cover letter outlining how you meet each of the “Essential Qualifications”. You must provide specific examples to clearly demonstrate how you meet the education and the experience requirements listed under "Essential Qualifications".We can’t make any assumptions about your experience. Simply saying you have the required qualifications or listing your current duties is not enough. Instead, provide concrete and detailed examples that clearly explain where, when, and how you gained the experience. We’ll only use your résumé as a secondary source of information. If you don’t clearly demonstrate you have the required experience, we won’t ask for additional information and you may be screened out.For tips to navigate the application process step by step, refer to the following site: https://www.youtube.com/watch?v=0GW7P3g9hhICommunication for this process will be sent via email. Applicants MUST check their email accounts frequently as there may be a deadline for responses. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Please note that we will have to consider that you are no longer interested in participating in the selection process and that you have withdrawn your candidacy should you not provide us with an up-to-date email address or respond to our communications.If at any point you are struggling with your application or have questions about what we are asking for, please reach out to one of the contacts listed at the bottom of this poster.OTHER INFORMATION
• Persons are entitled to participate in the appointment process in the official language(s) of their choice.
• You may be assessed using a variety of assessment tools, such as, but not limited to: written exams, interviews, reference checks, report examples etc. Please note that your overall conduct and communications, including email correspondence, throughout the entire process may be used in the assessment of qualifications.Tips for applicants:
• Please provide complete and thorough details of your education and experience.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
• Failure to provide sufficient information may result in your application being screened out of the competition.

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Reliability Status security clearance

Possess and maintain a valid Class 5 driver's license or equivalent.

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• You will be required to wear a uniform while performing your duties. In this case, Parks Canada will provide you with the uniforms you require in accordance with the Parks Canada Uniform Policy.
• You may be required to work shift-work, evenings, weekends, and federal /provincial / territorial holidays.
• You must be willing to work and travel in a variety of terrains and weather conditions in the performance of the duties.

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EDUCATION
A secondary school diploma or an acceptable combination of education, training and experience.

EXPERIENCE
• Experience working with the public and responding to customer questions.

• Experience enjoying and exploring natural or cultural history.

• Experience working on a team.

• Experience in resolving complaints, anticipating incidents, and implementing effective solutions.

KNOWLEDGE
• Knowledge of Parks Canada and its mandate.
• Knowledge of the cultural and natural history of Kejimkujik National Park and National Historic Site.

ABILITIES
• Ability to communicate effectively.
• Ability to give directions and anticipate a visitor’s needs.
• Ability to share information in a captivating and memorable way.
• Ability to support and care for yourself.
• Ability to work on a team.
• Ability to navigate difficult conversations and situations.

PERSONAL SUITABILITIES
• Flexible/adaptable.
• Responsible.
• Exercises sound judgement.
• Shows initiative.

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Applied / assessed at a later date

Various language requirements - English Essential
Bilingual imperative (--B)

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Experience handling cash and using POS (point of sale) systems.

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Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Indigenous peoples, persons with disabilities and members of a visible minority group to self-identify.

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