Student Visitor Services Attendants

Duties
Student Day Use Area Attendant:
Provides traffic management, visitor services, revenue collection, and site cleaning and maintenance at key day use areas in Banff National Park. This includes but is not limited to: flagging and other traffic management, providing information to the visiting public, litter picking and group cleaning, and regulation and safety compliance.
Student Entry Gate and Visitor Centre Attendants:
Revenue collection at various visitor service locations including visitor centres, entry gates, day use areas and retail locations. This includes providing comprehensive information to the visiting public on a wide variety of topics including but not limited to: campgrounds, trails, points of interest, safety, wilderness travel, park regulations and policies, selling a variety of passes, and properly accounting for revenue received.
Student Campground Attendant:
Provides visitor services to enhance visitor experience, and cleans and maintains Parks Canada Agency area buildings, facilities and grounds. This includes but is not limited to the daily cleaning of; campground washroom facilities, day use area washrooms/pit privies, campsite cleaning/maintenance, grounds cleaning and litter picking, emptying of trash and recycling receptacles. May also include greeting & orienting visitors, revenue collection, providing information and basic administrative tasks.

Intent of the process
The results may be used in the future to fill other temporary student vacancies that may arise in the Banff Field Unit, in various locations, with full or part-time hours for various tenures, depending on status of the selected candidate.

Important messages
When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.
***Important Information and Instructions***1. Applications for this inventory competition will be pulled on January 12, 2026. Subsequent applications will be pulled if and when required.
2. Students will be required to cover all travel expenses to and from the location of work.
3. Living accommodations may not be provided. No cover letter required – Respond to questions in the on-line application. When submitting your application to this selection process, you will be required to answer screening questions to demonstrate how you meet the essential qualifications. Your job application must clearly demonstrate that you meet all the pre-screening requirements in order to move on to the next step. Please explain how you meet the essential criteria of education and experience. The answers to the pre-screening questions will be the main source of information that the assessment board members will be using to determine whether you have the essential qualifications for education and experience. Your resume must corroborate your answers to the pre-screening questions. The lack of information in the form requested may result in the rejection of your application. Additional information may be requested after closing date for screening and/or assessment purposes.

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Reliability Status security clearance - • Successful completion and maintenance of reliability security clearance including fingerprints
• Willing and able to wear a Parks Canada uniform and safety equipment

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OPERATIONAL REQUIREMENTS:
• Willing and able to work shifts, weekends, holidays and overtime
• Willing and able to perform repetitive tasks such as: lifting heavy boxes, picking litter, and site maintenance
• Willing and able to work outdoors and be exposed to various weather conditions
• Make moderate physical effort to sit and stand for prolonged periods and/or clean facilities/grounds
• Be exposed to noxious odours from car fumes; to dust, cleaning products and wet conditions
• Possession and maintenance of a valid Alberta Class 5 driver’s license or equivalent
• Willing and able to dust, wash walls and windows, and clean washrooms

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Open to students currently enrolled in secondary or post-secondary school in an accredited institution and/or those participating in adult education and retraining programs at the secondary level, operated under the authority of an accredited academic institution.

EXPERIENCE IN:
• Providing front line customer service
• Cleaning and maintenance practices

KNOWLEDGE OF:
• Parks Canada, its mandate and values and principles
• Banff National Park and the surrounding areas including visitor experience operations and facilities

ABILITIES:
• Client Focus: Provide service excellence to visitors and external/internal clients (responds to immediate client needs)
• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others (follows the health and safety guidelines)
• Team Work: Work collaboratively with others, readily shares information, knowledge and personal strengths, and seeks to understand the perspectives of others to achieve common goals
• Decision Making: Making decisions involving various levels of risk and ambiguity

PERSONAL SUITABILITY:
• Exercises sound judgment
• Communicates effectively
• Demonstrates Integrity
• Strives for excellence
• Personally connects with people

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Applied / assessed at a later date

English essential

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ASSET QUALIFICATIONS:
The following qualifications may be applied and/or assessed because they are beneficial in carrying out the duties of the position. They may be used in screening, assessment or determining right fit for this selection process, so please describe how you meet any of the following criteria.• Handling cash and operating point of sales
• Working in a team oriented environment
• Experience managing social media content (Facebook, Twitter, Hootsuite)

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