Visitor Services Attendant II

Duties
🏞️DAY IN THE LIFE
Imagine yourself spending your summers working primarily outdoors on evenings and weekends, traveling by boat or vehicle throughout the southern Gulf Islands with a tight-knit team, assisting visitors at campgrounds and communicating national park conservation objectives to the public. In this role, expect to be very active; visiting anywhere between 2-5 campgrounds a day rain or shine, walking for long periods of time carrying a backpack, and responding to fluctuating visitor demands. Gulf Islands National Park Reserve's Visitor Services team is looking for individuals who are passionate about the outdoors, demonstrate a high degree of customer service, and are keen on educating visitors about the local natural and cultural history of one of Canada's most unique places.As a Visitor Services Attendant, your work is focused on facilitating exceptional national park experiences by interacting with local and international visitors, selling camping permits and firewood, registering boaters at mooring buoys and docks, cleaning and maintaining campgrounds, as well as providing information about the park reserve in person, by phone and electronically. Your daily schedule involves working closely with other team members regularly on evenings and weekends as you travel to campgrounds and mooring locations throughout the national park reserve, the majority of which are in stunning and remote island locales. You are a valued member of a small team of dedicated staff, and you may provide occasional mentorship to student positions.

Work environment
✨Parks Canada is a federal government agency responsible for the protection and presentation of Canada's outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.🏆Parks Canada is proud to be recognized by Forbes as one of Canada's Best Employers (2024).

Intent of the process
📣This selection process will be used to staff various permanent seasonal and/or temporary positions (approximately April to September). We are looking for applicants for Sidney, Saturna Island and North Pender Island. Successful candidates will need to be willing to relocate to the area of choice.A qualifying list will be established and may be used to fill similar positions of various tenures (indeterminate, seasonal, temporary, full-time, part-time) and various locations within the Parks Canada Agency.

Important messages
📌The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.📌Persons are entitled to participate in the appointment process in the official language of their choice.📌Travel cost for individuals who are not Federal Public Servants will not be covered.📌Parks Canada housing may be not available for all locations. Employees are responsible for their own housing, food, transportation and other costs. Employees are responsible for their own transportation to and from work.📌You may be assessed using a variety of assessment tools, such as, but not limited to: written exams, interviews, reference checks, recent and past performance assessments, self-assessments, and candidate achievement records, among others. All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

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• Obtain and maintain Reliability Status security clearance (done at the time of hiring).
• Possession of a valid class 5 driver’s license.

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The position requires the incumbent to :
• Make moderate physical effort to sit and/or stand for prolonged periods and/or to clean facilities/grounds.
• Perform certain strenuous physical tasks as per job requirements (e.g. lifting up to 25 kg/55 lbs. and walking multiple kilometers a day.
• Be exposed to noxious odours from car and/or boat fumes; to dust, cleaning products and wet conditions.
• Be exposed to variable weather conditions.
• Be exposed to stress when responding to fluctuating, unpredictable visitor demands and requirements.
• Be exposed to minor injury when performing cleaning and maintenance activities.
• Occasionally demonstrate tasks to others.
• Wear a Parks Canada uniform and abide by uniform policy.
• Work shift work, and/or evenings, and/or weekends and/or statutory holidays and/or provincial/territorial holidays.
• Work/ travel in varied terrain, marine and weather conditions throughout the GINPR work area and by vessel and vehicle.
• Operate marine vessels and obtain successful certification in Small Vessel Operator Proficiency, Marine Emergency Duties A3, and ROCMC - Restricted Operator's Certificate - Maritime (training provided).
• Willingness to obtain and maintain valid First Aid and CPR certification (training provided).
• Willingness to respond to urgent situations and emergencies (e.g. Provide first aid, communicate with visitors and other staff during emergencies, report incidents to authorities).

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🎓EDUCATION:
A secondary school diploma or an acceptable combination of education, training and/or experience.

💼EXPERIENCE:
• Experience in interacting with the public in a reception/orientation capacity.
• Experience in anticipating/meeting public needs, resolving complaints, anticipating/detecting incidents and finding solutions.
• Experience handling cash and operating point of sales.
• Experience working collaboratively in a small team environment.

📚KNOWLEDGE:
• Knowledge of Gulf Island National Park Reserve programs, visitor services operations, fees, and services.
• General knowledge of visitor experience prevention or compliance guidelines.

💡ABILITIES:
• Attention to Detail – Working in a conscientious, consistent and thorough manner.
• Client Focus – Providing service excellence to internal and/or external clients.
• Concern for Safety –Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Initiative – Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Interactive Communication – Listening to others and communicating articulately, fostering open communication.
• Problem Solving– Identifying problems and the solutions to them.

⭐PERSONAL SUITABILITY:
• Exercises sound judgment.
• Personally connects with people.
• Takes responsibility.
• Adaptability.
• Communicates effectively.

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Applied / assessed at a later date

Various language requirements - English Essential and/or Bilingual Imperative (--B/--B)

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📝ADDITIONAL EXPERIENCE:
• Experience operating vessels in a marine environment.
• Experience in the cleaning and maintenance of facilities.
• Experience working outside in a variety of weather conditions.
• Experience working or volunteering in a public safety or incident response capacity.

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