Visitor Services Attendant II

Duties
Day in the life:Welcome to Pacific Rim National Park Reserve, where nature is at your back door! Experience the west coast of Vancouver Island in all its glory. We are currently seeking hardworking team members to join the Visitor Experience team in Pacific Rim National Park Reserve, and help visitors discover the natural treasures protected and presented by Parks Canada. Pacific Rim National Park Reserve receives over a million visitors every year! If you are skilled at fostering open communication, identifying problems and finding solutions, dealing with situations proactively and persistently and taking initiative, this job may be for you!Working as a front-line staff you can expect a fast-paced work environment where you will enjoy the opportunity to share your passion for the protection of the environment with visitors. Present this amazing National Park Reserve to visitors by providing information and orientation on our programs, services, and features. You will register campers, collect fees, ensure compliance with our policies in relation to wildlife, visitor safety and with the different fees. Work to resolve visitors’ complaints. In the Long Beach Unit, you will rotate between different facilities/campground and perform compliance rounds throughout the parking lots of the National Park Reserve. Furthermore, you will create reports, solve minor IT issues, enter data, and provide feedback to improve visitor services. The ability to communicate effectively and to be able to work as a team is critical to your success.

Work environment
Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.🏆 The Parks Canada team is proud to be recognized by Forbes as one of Canada's Best Employers (2024).

Intent of the process
This process will be used to create a pool of qualified candidates to staff similar positions with various tenures, security levels or linguistic requirements in same or other parts of the country.

Important messages
Parks Canada is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. Parks Canada operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.To encourage workforce diversity, consideration may be given to candidates who self-declare as belonging to one of the following employment equity groups: Indigenous, visible minorities, people with disabilities, and women.For tips to navigate the application process step by step, refer to the following short video: https://www.youtube.com/watch?v=0GW7P3g9hhI.Each person is entitled to participate in the appointment process in the official language of their choice.

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Reliability Status security clearance - Obtain and maintain Reliability Status security clearance

• Possession of a valid class 5 Driver’s License.

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The position requires the incumbent to:• Make moderate physical effort to sit and/or stand for prolonged periods and/or to clean facilities/grounds.
• Be exposed to noxious odours from car fumes, to dust, cleaning products and wet conditions.
• Be exposed to variable weather conditions.
• Be exposed to stress when responding to fluctuating, unpredictable visitor demands and requirements.
• Be exposed to minor injury when performing cleaning and maintenance activities.
• Occasionally demonstrate tasks to others.
• Wear a Parks Canada uniform and abide by uniform policy.
• Work shift work, and/or evenings, and/or weekends and/or statutory holidays and/or provincial/territorial holidays at a variety of locations.
• Work in a fast-paced work environment.

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🎓EDUCATION: A secondary school diploma, OR an acceptable combination of education, training and/or experience or traditional knowledge relevant to the position.

💼 EXPERIENCE:• Experience in interacting with the public in a reception/orientation capacity in a fast-paced environment
• Experience in anticipating/meeting public needs and resolving complaints and anticipating/ detecting incidents and finding solutions
• Experience handling cash and operating a point of sales and/or reservation system and solving minor IT issues

💡 ABILITIES AND SKILLS:• Attention to Detail – Working in a conscientious, consistent and thorough manner (Recognizes obvious information)
• Client Focus – Providing service excellence to internal and/or external client (Provides added value) including third party stakeholders
• Concern for Safety – Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others (Makes recommendations to optimize a safe and healthy environment)
• Initiative – Dealing with situations and issues proactively and persistently, seizing opportunities that arise (Addresses current issues)
• Problem Solving– Identifying problems and the solutions to them (Solves basic problems)
• Ability to operate a point of sale and/or reservation system and address minor IT issues

⭐ PERSONAL SUITABILITY:• Exercises sound judgment
• Personally connects with others
• Takes Responsibility

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Applied / assessed at a later date

Various language requirements - English Essential or Bilingual (English and French)

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📝 ASSET (ADDITIONAL) QUALIFICATIONS:• Knowledge of First Nations traditional territories within Pacific Rim National Park Reserve.

• Understanding and applying policies and detect their violations.
• Works collaboratively in a small team environment.

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Diversity and inclusion have always been at the core of our values. Diverse teams bring different perspectives and creative ideas that benefit our clients, the communities we serve and all of us as colleagues. We welcome applications from individuals with diverse abilities and from all backgrounds and identities.

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