Visitor Services Attendant - Waterton Lakes National Park, AB

Duties
Experience work-life balance in the mountain landscape of the Canadian Rockies! Start a career with Parks Canada, where you can work, live and adventure among Canada’s natural wonders.Visitor Attendant positions are a great way to spend a summer or to get your foot in the door for a career with Parks Canada. Become part of a team dedicated to protecting and enjoying Canada’s natural and cultural heritage. Form long-lasting connections with team members and share the parks’ rich environment with visitors from all over the world. Many long-term Parks Canada team members start in attendant positions and grow into many diverse roles, here and all over the country!Visitor Services Attendant duties:
- Various duties associated with positions in campgrounds, visitor centers, entry gates, or traffic teams
- Cleaning washrooms, showers and pit privies, litter picking, emptying of garbage and recycling bins, sweeping and mopping
- Interacting with visitors to support a quality experience, providing information, direction and sales of goods and services
- Addressing and resolving visitor concerns and complaints
- Conducting facility rounds to ensure visitor compliance with park regulations

Work environment
Be part of an inspiring team! Parks Canada is a world leader in natural and cultural conservation, Canada's largest provider of natural and historic visitor facilities and manager of destinations that form the cornerstones of the Canadian tourism industry.
Have you ever thought of establishing a career in one of Canada's most amazing and iconic places? Canada's national parks, national historic sites and national marine conservation areas offer opportunities to work in unique locations and live the ultimate Canadian experience.
Want to be part of ensuring a great legacy for Canada and Canadians? Parks Canada is embarking on an unprecedented program of restoration work to heritage, visitor, water and highway assets located within our special places across Canada.
If you are interested in this opportunity, why not consider a career for the Parks Canada Agency? We offer:
• Rewarding work in every corner of the country;
• Learning opportunities that promote individual and organizational excellence;
• An opportunity to experience our rich natural and cultural heritage first-hand;
• Employment with dedicated colleagues in a well-respected federal organization;
• An opportunity to connect with Canadians at their most valued natural and cultural treasures.

Intent of the process
The results of this process will be used to fill potential term/acting/assignment at level vacancies for the 2026 season. This process may also be used to fill future vacancies that may arise at the GS-MPS-04 group & level, in various locations, with full or part-time hours for various tenures, such as: Seasonal Indeterminate, Term, Acting Assignment or Assignment at level, depending on status of the selected candidate.

Important messages
For tips to navigate the application process step by step, refer to the following site: https://www.youtube.com/watch?v=0GW7P3g9hhI.
Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.
The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.
In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.
Tips for applicants:
• Please provide complete and thorough details of your education and experience.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
• Failure to provide sufficient information may result in your application being screened out of the competition.
Persons are entitled to participate in the appointment process in the official language of their choice.
Travel cost for individuals who are not Federal Public Servants will not be covered.

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• Obtain and maintain Reliability Status;
• Possession and maintenance of a valid Class 5 Driver’s License

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• Willingness to wear a Parks Canada uniform and personal protective equipment.
• Willingness to work in variable weather conditions.
• Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays.
• Willingness to work and/or travel in varied terrain, weather conditions, isolated locations and by various means of transportation.
• Medium physical effort to lift 50 lbs maximum with frequent lifting/carrying up to 25 lbs.The position requires the incumbent to:
• Make moderate physical effort to sit and stand for prolonged periods and to clean facilities and grounds.
• Be exposed to variable weather conditions.
• Be exposed to noxious odours from car fumes, dust, cleaning products and wet conditions.
• Be exposed to potential for minor injury when performing cleaning and maintenance activities.
• Occasionally demonstrate tasks to others.
• Complete Occupational Health and Safety training, implement said training as required.
• Learn and demonstrate Parks Canada Values and Ethic Code in all aspects of their work.

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EDUCATION
Successful completion of secondary school according to provincial standards.

EXPERIENCE
• Experience in point-of-sale equipment operation, cash handling, and balancing daily sales.
• Experience providing information and service to the public, including complaint resolution.
• Working in a team environment.
• Cleaning of commercial and/or public facilities.

KNOWLEDGE
• Knowledge of visitor services at Waterton Lakes National Park, including but not limited to operations and facilities, activities, trails, and park and campground regulations;
• Knowledge of cash handling practices;
• Knowledge of safe work practices.

ABILITIES
• Client & Team Focus - Providing service excellence to internal and/or external client.
• Concern for Safety: Identifying hazards and potential hazards and taking action to ensure a safe environment.
• Sound Decision Making: making decisions involving different levels of risk.
• Problem Solving - Identifying problems and the solutions to them.

PERSONAL SUITABILITY
• Makes things happen
• Personally connects with people
• Communicates effectively
• Be a team player
• Adaptable and flexible

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Applied / assessed at a later date

Various language requirements - English Essential or Bilingual Imperative (-- B / -- B)
*Arrangements may be made for the administration of the Public Service Commission Second Language Evaluation (SLE) to test candidate’s bilingualism in their second language (French or English).

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