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Reference number
CAP25J-067095-000115
Selection process number
2025-CAP-ERVE-EA-346333A
Location
Gatineau (Québec)
Employment tenure
Term - 6-12 months
Salary
$51,798 to $55,877
- salary under review
Level
CR-03
Who can apply
Persons employed or residing in the National Capital Region (NCR), and within a 135 kilometer radius of the NCR who have a legal status to work in Canada.
Organization information
For further information on the organization, please visit
Parks Canada.
On this page
About the position
DutiesDo you want to take on a challenge and help shape visitor experience with Parks Canada? Would you enjoy helping visitors plan incredible experiences and sharing Canada with the world?
Then join our team! With Parks Canada you will help encourage public understanding, appreciation and enjoyment of Canada’s natural and cultural treasures.
You will provide and maintain a high level of service to visitors. You will provide operational support, prepare correspondence and maintain logs, update reference materials, and provide services to respond to general inquiries from the public looking for information relating to the Parks Canada. You will also recommend and implement strategies to ensure quality service to visitors is consistently provided and maintained.
Work environment🏆 The Parks Canada team is proud to be recognized by Forbes as one of Canada's Best Employers (2025)
Parks Canada offers hybrid work arrangements in alignment with the Treasury Board Secretariat's directive. Our hybrid work model consists of working on-site at least three (3) days per week (approximately 60% of your work schedule). Specific work arrangements will be discussed with your manager.
Intent of the process
This process may be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic profiles in same or other parts of the country. Employees at the same group and level or equivalent and with the same employment tenure may be considered for deployment. If no deployment is made, applicants from other groups and levels will be considered in the advertised appointment process.
A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.
Important messages
Candidate must clearly demonstrate in the screening questions how they meet the education and experience criteria listed under the essential qualifications and asset criteria (if applicable).
Please explain how you meet the qualifications of education and experience. Stating that the requirements have been met and/or listing past or current generic responsibilities will not be accepted. Rather, you must describe using concrete and detailed examples how you meet the requirements, including WHEN (from month/year to month/year), WHERE and HOW you acquired the experience, as well as any information that can support this demonstration.
Résumés may be used as a secondary source to validate the qualifications described. Comments such as "refer to my attached resume" will be considered as not meeting the requirement. You will not be contacted for missing or incomplete information. Please note that any information provided through your application process may be considered during the assessment, including the ability to communicate effectively in writing.
Operational Requirements
The incumbent will be required to work shift work, including evenings (until 8:00 p.m.), weekends and holidays.
You need (essential for the job)
Your application must clearly explain how you meet the following
🎓EDUCATION:
A minimum of two (2) years of post-secondary education, OR an acceptable combination of experience or training in a field related to the position.
Learn more about degree equivalency.
💼EXPERIENCE:
EX1: Significant* experience in front-line customer service operations (either on the phone or in person);
EX2: Significant* experience using computers, including Microsoft Office and Internet navigation;
EX3: Experience a fast-paced work environment.
*Significant is defined as the degree of experience normally gained through two (2) years or more of relevant experience, including at least one (1) year of continuous service.
Applied / assessed at a later date
🧠KNOWLEDGE:
K1: Knowledge of Canadian geography;
K2: Knowledge of customer service best practices.
🛠️ABILITIES:
AB1: Ability to provide high quality customer service;
AB2: Ability to efficiently review information in order to provide advice and recommendations;
AB3: Ability to undertake several issues and projects simultaneously with tight timelines;
AB4: Ability to communicate effectively, both orally and in writing.
🌟PERSONAL SUITABILITY:
PS1: Exercise sound of judgment
PS2: Personally connects with people
PS3: Makes things happen
PS4: Takes responsibility
Language requirements (essential for the job)
Applied / assessed at a later date
Bilingual - Imperative (CBC/CBC)
Learn more about language requirements.
You may need (asset qualifications)
May be applied / assessed at a later date
➕ADDITIONAL EXPERIENCE:
AEX1: Experience in a call center environment.
Our commitment
We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
Learn more about assessment accommodation.
Equity, diversity and inclusion
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you apply.
Learn more about diversity and inclusion in the public service.
To encourage workforce diversity, consideration may be given to candidates who self-declare as belonging to one of the following employment equity groups: Indigenous, visible minorities, people
with disabilities, and women.
Persons are entitled to participate in the appointment process in the official language of their choice.
We will only accept on-line applications received via the jobs.gc.ca site. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application, please select the button "Apply Online" below.
How to apply
Learn more about applying for Government of Canada jobs.
Information you must provide
We'd like to thank all those who apply. However, only the people selected for further consideration will be contacted.
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