Visitor Services Team Leader II

Duties
Team Leaders are responsible for overseeing front-line visitor services in Jasper National Park. They lead and motivate dynamic teams of up to 20 staff members, ensuring the delivery of outstanding experiences for park visitors.What you’ll do:• Plan, organize, lead and deliver daily operations.
• Supervise, coach, and support visitor services teams.
• Manage scheduling, supervision, training, and performance feedback.
• Solve problems and ensure consistent, accurate, and engaging delivery of park information and safety messages.
• Monitor visitor satisfaction and service quality.
• Communicate effectively and diplomatically, both orally and in writing, with a variety of audiences.
• Collaborate with internal teams on service delivery, facility maintenance, and strategic planning.
• Handle administrative duties and contribute to data collection and reporting.
• Assist with diverse projects that enhance, and support visitor experience operations.
• Use digital tools and software to manage operations efficiently.

Work environment
We’re seeking strong leaders who thrive in fast-paced, dynamic environments, excel at problem-solving under pressure, and know how to guide teams toward success.Work is normally carried out in an office environment. There is exposure to variable weather conditions when moving between facilities and working outdoors.
INFORMATION SERVICES: • Candidate must be available to begin work as soon as possible, and work year-round in Jasper.
• Bilingual imperative, Level (- -B / - -B)
CAMPGROUNDS, ENTRY GATES, DAY USE AREAS & FACILITIES, PREVENTION & COMPLIANCE:• Candidates must be available to begin work in Jasper in April 2026, with the season extending through late September or mid-October.
• English Essential or Bilingual Imperative, Level (- - B / - - B)
Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Intent of the process
This process may be used to create a list of qualified candidates to staff similar positions with various tenures (indeterminate, seasonal, term, full-time, part-time), security levels, language requirements, and locations.

Important messages
Persons are entitled to participate in the appointment process in the official language of their choice.We prefer to accept online applications for this process. Persons who are unable to apply online must contact Human Resources () prior to the closing date with a résumé and cover letter demonstrating how they meet the essential education and experience requirements, and quoting the selection process number.The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.🏆 The Parks Canada team is proud to be recognized by Forbes as one of Canada's Best Employers (2024).

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Must be met prior to employment:• Obtain and maintain a reliability status security clearance
• Possession and maintenance of a valid Alberta Class 5 driver's license or equivalent

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• You will be required to wear a Parks Canada uniform and wear it in accordance with the Parks Canada Uniform Policy.
• Willingness to work irregular hours, including overtime, weekends, and statutory or provincial/territorial holidays, as required.
• You will be required to work and travel in a variety of terrains and weather conditions while performing your duties.

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EDUCATION:A secondary school diploma or employer-approved alternatives.
The employer-approved alternatives to a secondary school diploma are:
• A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
• An acceptable combination of education, training and/or experience.

EXPERIENCE:• Experience in developing programs and in providing services to the public;
• Experience in providing mentorship, coaching, leadership, feedback, and performance evaluations to employees;
• Experience in giving instructions and delivering training;
• Experience using a variety of digital tools and computer software systems, such as point-of-sale (POS) systems, reservation and booking platforms, Microsoft Excel, Google Sheets, etc.

KNOWLEDGE:• Knowledge of Parks Canada’s mandate and corporate objectives, especially as they relate to visitor experience in national parks;
• Knowledge of scheduling, training processes and practices to supervise staff;
• Knowledge of workplace health and safety programs.

ABILITIES:• Initiative - Proactively and persistently addressing situations and challenges.
• Resource management - Effectively managing time, finances, personnel, and physical resources to meet goals, while supporting team members and balancing agency needs.
• Team leadership - Leading others to achieve high performance and navigate challenges with resilience and support.

PERSONAL SUITABILITY:• Communicate effectively both orally and in writing;
• Take responsibility;
• Exercise sound judgment;
• Demonstrates integrity.

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Applied / assessed at a later date

Various language requirements - English Essential or Bilingual Imperative, Level (- - B / - - B)

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ASSET EXPERIENCE:The following criteria only applies to the Information Services Team Leader position.• Experience and knowledge in planning and undertaking overnight or multi-night backcountry trips in Jasper National Park and/or other mountain national parks managed by Parks Canada.

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