About the position
DutiesTelecommunications Operators (9-1-1 Police Dispatcher) provide a critical service within the RCMP that support both public and officer safety through the provision of information and assistance.
Telecommunications Operators are the hidden back bone for the work that our police officers carry out in communities across Canada.
What does the work involve?
Monitoring of police resources and systems with computer aided dispatch and monitoring systems
Telecommunications Operators respond to public requests for police assistance, and many provide emergency services as a Public Safety Answering Point for 9-1-1.
Telecommunications Operators often are the first point of contact with people who call the RCMP which gives you a chance to assist the public when they are facing a crisis and get them the resources and help they need.
This requires a level of multi-tasking simultaneously on computers with multiple screens/programs while responding to calls on a radio/phone of which some may be highly stressful "life or death" situations. Telecommunications Operators are often exposed to emotionally charged clients and incidents which may be traumatic, violent and disturbing. Telecommunications Operators work shift work (24 hours a day, 7 days a week and 365 days a year).
Intent of the process
The intent of the process is to establish a pool of qualified applicants for the training program.
Nunavut Inuit enrolled under the Nunavut Agreement (i.e. beneficiaries of the Nunavut Land Claims Agreement) may be selected for appointment to fulfill organizational needs.
This position is located in Iqaluit, NU. Applicants are encouraged to apply only if they are willing and able to work and relocate to Iqaluit, NU.
Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.
Positions to be filled
2
Important messages
External candidates may be eligible for the initial appointment relocation entitlement of up to $5000 if they are not currently a federal public service employee.
Northern Allowances:
Isolated Post Allowance for Iqaluit, NU, which is based on if the employee has dependents or is occupying Government housing.
Vacation Travel Assistance will be provided for each eligible member of the household and represents 2 trips per year.
For additional information regarding the type of work we do or our office environment, please contact Jill Imrie (). For information regarding the staffing process or assessment accommodation, please contact Hillary Saria at .
As part of the medical profile standard, pre-placement and periodic occupational health evaluations for Public Service Employees will be administered by Health Canada or designate, in accordance with the Occupational Health Evaluation Guide (OHEG), and for Civilian Members will be administered by RCMP Health Services or designate, in accordance with RCMP Policy.
Conditions of employment
• RCMP Enhanced Reliability Status security clearance
• Work shift work (24 hours a day, 7 days a week and 365 days a year)
• Meet and maintain the medical profile standards established for the position, and (if applicable) any additional medical requirements for isolated posts, in accordance with the National Joint Council Isolated Posts and Government Housing Directive
• Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
• Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time
Operational Requirements
• Travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law)
• Work on short notice and overtime to meet operational needs
• Participation in classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching
You need (essential for the job)
Your application must clearly explain how you meet the following
A secondary school diploma, or employer-approved alternatives (See NOTE)
NOTE: The employer approved alternatives to a secondary school diploma are:
• A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
• An acceptable* combination of education, training and/or experience.
*Acceptable is defined as suitable for a position as determined by the manager unless otherwise regulated by the employer.
Learn more about degree equivalency.
Applied / assessed at a later date
• Communication
• Composure
• Conscientiousness
• Develops Self
• Flexibility
• Meeting Client Needs
• Problem Solving
• Teamwork
• Effectively communicate – oral and written
• Recall details such as addresses, phone numbers and licence plates while performing other tasks
• Prioritize
• Read Maps
• Type 40 w.p.m. with less than 5% error rate*
*Please note over half of all applicants do not pass the CritiCall Exam due to inability to meet typing requirements. Applicants are strongly encouraged to ensure their typing skills are within the required limits prior to submitting application.
NOTE: The above-noted abilities are assessed using CritiCall, a computer program specifically designed to test knowledge, skills and abilities necessary for success in high-stress dispatch environments. For more information, applicants are encouraged to consult: https://criticall911.com/dispatcher-testing/applicants/
You may need (asset qualifications)
May be applied / assessed at a later date
Call-taking or dispatching in a police agency
Experience providing advice or services to the public
Experience working in an environment that requires multitasking
Nunavut Inuit enrolled under the Nunavut Agreement (i.e. beneficiaries of the Nunavut Land Claims Agreement) may be selected for appointment to fulfill organizational needs.
Our commitment
We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
Learn more about assessment accommodation.
Equity, diversity and inclusion
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you apply.
Learn more about diversity and inclusion in the public service.