DutiesThe Data Operations Centre (DOC) is responsible for the management of all processing operations.
Operators support census activities by working either remotely or on-site using software and equipment to answer inquiries, conduct data entry, and process questionnaires.
Supervisors lead and support operator teams, either remotely or on-site guiding their training, monitoring daily results, and ensuring quality and productivity across all census activities.
🏢 On-site Functions:
• Operators support processing activities including the preparation, scanning, quality assurance, and data capture of paper questionnaires.
• Some on-site positions will initially support the Census Help Line (CHL) before transitioning to processing activities later in the operation.
• Supervisors manage processing teams responsible for the preparation, scanning, quality assurance, and data capture of census questionnaires. They ensure staff are properly trained, productivity targets are met, and safety protocols are maintained throughout operations.
🏠 Remote Functions:
• Operators support the Census Help Line (CHL) by responding to inquiries received by telephone and web chat. The CHL is where the Canadian public can make inquiries or request assistance in completing their census questionnaire.
• Supervisors oversee teams of Census Help Line (CHL) operators, ensuring quality service, adherence to procedures, and the accuracy of information provided to the public. They monitor performance indicators, provide feedback, and address operational issues in collaboration with management.
Intent of the process
Statistics Canada is now recruiting for the Data Operations Centre in the National Capital Region. Approximately 820 temporary personnel are needed to fill operators and supervisor positions, between April and September 2026.
The pool of qualified candidates will be used to staff temporary operator and supervisor positions, for which the duration of employment, language and security requirements, conditions of employment and work locations will vary according to the position to be staffed.
By participating in this process, you consent to the sharing of your application information with other ongoing Census positions within the National Capital Region (NCR) in the event that you may be considered for and interested in a similar position.
Important messages
References may be sought.
Interviews will be conducted.
Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.
For this selection process, it is our intention to communicate with candidates via email for screening and assessment purposes. This will include communication of results and invitations to assessments. To that end, candidates must ensure a valid email address is included in their application. It is the candidate’s responsibility to ensure that this address is functional and that it accepts messages from unknown users (some email systems block these types of email) and frequently check their inbox and JUNK/SPAM folders. It is also the candidate’s responsibility to ensure accurate information is provided and updated as required.
If you do not respond to our communications, we will interpret this as your withdrawal from the process.