We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
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HOW TO ANSWER SCREENING QUESTIONS
When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education, and the essential and asset experience qualifications. Your responses to these questions will be used as a primary source of information and your resume may only be used to validate this information. Failing to do so could result in your application being rejected.
• Provide responses in sentence format.
• Each response must include concrete, specific examples that speak directly to the experience sought.
• Each example must include WHEN and WHERE the example took place, background of each situation, WHAT you did, HOW you did it, what your role was in the situation, and what was the outcome.
• Focus on what you did. In referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
• Simply listing your job duties, or indicating 'refer to resume', is not sufficient.
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Candidates must clearly demonstrate in their cover letter how they meet the education and experience factors listed in the essential qualifications. Candidates must use the experience factors as a header and then write one or two paragraphs demonstrating how they meet the experience required. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN and WHERE the qualification was met through substantiation by examples. Information on your described skills, experience, etc. provided in a cover letter or screening questions should be supported by your resume. Resumes may be used as a secondary source to validate the experience described in the cover letter. Failure to provide this information in the requested format will result in your application being rejected. If candidates meet the education and/or experience factors listed in the Asset Qualifications, they must also clearly demonstrate how they meet these experience factors in their cover letter as per the format identified in the Essential Qualifications to be considered.
** The use of AI is prohibited. **
You must complete your application and future assessments independently without external help, including unauthorized internet resources or Artificial Intelligence (AI) tools (for example, Copilot, ChatGPT or any other form of AI).
You may be asked to explain or elaborate on your answers in a follow-up interview.
Any violation may be investigated and result in serious consequences, including the rejection of your application.
The Informal Conflict Management Practitioner (ICMP) will be responsible for the provision of conflict interventions, including conflict coaching, facilitated conversations, mediation, group services and workplace assessments to client managers and employees in a manner that promotes enhanced employee engagement and positive workplace environments. The ICMP will also provide proactive resolution to conflict and other complex issues in the workplace while supporting the delivery and development of organizational Informal Conflict Management Service (ICMS) policies, procedures and tools.
Applies a range of training techniques, adult learning principles, techniques and learning styles (such as problem-based, scenario-driven facilitation), to develop, coordinate and deliver training and awareness sessions and workshops designed to promote departmental conflict prevention and resolution strategies and objectives and to enhance conflict management skills of clients and participants.
Working with the RCMP, a world-renowned innovative organization, you will experience meaningful work and have a real impact on the daily operations as well as job satisfaction knowing you are making a real difference. The RCMP hires public service employees in a wide variety of disciplines to support our police officers at detachments and offices. Public service employees play a critical role in delivering services to our communities and supporting our local, provincial and national policing priorities. For every successful police operation, there is a team of public service employees providing administrative support in order to help police officers and investigators to accomplish their mandate. These employees play a critical role in delivering services to our communities and supporting our local, provincial and national policing priorities. By hiring the best candidates to staff our public service positions, we are helping police officers accomplish their law and order enforcement mandate. If you wish to provide administrative support to the RCMP, please submit your application
The intent of this process is to fill an indeterminate vacancy at the PE-04 level in Winnipeg, Manitoba. A pool of candidates may be established and used for future staffing.
Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.
Positions to be filled: 1
Your résumé.
EDUCATION:
- Graduation with a degree from a recognized post-secondary institution with acceptable specialization in human resources management, labour or industrial relations, psychology, public or business administration, organizational development, education sciences, social sciences, sociology, or in any other field relevant to the work to be performed or an acceptable combination of education, training and/or experience.
Note: The course for the specialization must be acceptable and must have been taken at a recognized post-secondary institution, but not necessarily within a degree program in the required specialization.
AND
- A minimum of one hundred and twenty (120) hours of training of informal conflict management/alternate dispute resolution training applicable in a workplace setting, which must include sixty (60) hours of mediation skills training.
Note: In your application, please include the course provider, the course title, the date of completion and the number of hours of training. Documented proof must be provided.
EXPERIENCE:
- Recent* and significant** experience in providing informal conflict management services in a workplace setting including conflict coaching, facilitated discussions/mediation, and group interventions as a third party neutral.
- Experience in delivering training relevant to conflict management.
- Recent* and significant** experience in providing advice to management on matters related to effective workplace conflict prevention or management.
* Recent means the experience was gained within the last five (5) years.
**Significant means to the depth and breadth of the experience normally acquired in providing a full range of informal conflict management services in the workplace for a period of approximately two (2) years. However, a shorter duration may be considered based on demonstrated complexity and diversity of work handled, scope of work, and/or level of direct responsibility for a wide variety of complex files and/or project. Clear and specific examples, as well as date ranges (month/year) and where the related experience was gained must be provided by the candidates in their application.
English essential
Information on language requirements
Knowledge of the principles and approaches of interest-based dispute resolution.
Ability to communicate effectively in writing.
Ability to communicate effectively orally.
Ability to deliver presentations.
Ability to conduct workplace intervention including conflict coaching, facilitated discussion and mediation.
Ability to plan, organize and prioritize own workload.
Ability to work under pressure.
Thinking things through
Showing initiative and being action-oriented
Working effectively with others
Demonstrating integrity and respect
Client service orientation
Business acumen
Employees may be required to travel frequently.
Employee may be required to work overtime on short notice.
Reliability Status security clearance - RCMP Enhanced Reliability Status security clearance
Valid driver’s license.
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
Communication for this process will only be sent via email. As the applicant, it is your responsibility to ensure accurate contact information is provided and that you inform our office via email of any updates as required. Ensure you include an email address you can access from home and that it accepts email from unknown users. You are strongly encouraged to check your email on a regular basis, including your junk mail folder.
An exam may be administered. An interview may be administered. Reference checks may be sought.
All communication relating to this process, including e-mail correspondence and responses to screening questions, may be used in the assessment of qualifications, including the ability to communicate effectively in writing.
Assessment for this process will take place in Winnipeg, Manitoba. The cost to attend the assessment will be the candidate's responsibility. If you are currently employed with the Federal Public Service, please let us know by email your current group, level, tenure and the Department you are working for.
All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.
Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.
Information on the preference to veterans
We thank all those who apply. Only those selected for further consideration will be contacted.