As the Financial Consumer Agency of Canada (FCAC) is committed to conducting inclusive and barrier-free staffing processes, if you have a functional limitation or a disability that may impact your performance at any steps of the process, such as when submitting your application online, completing an exam or a written exercise or participating in an interview, you may request an accommodation.
Assessment accommodations are designed to remove obstacles without altering the qualification being assessed, and to allow candidates to fully demonstrate their abilities. Should you be invited to participate in an exam, a written exercise, or an interview, you will receive an e-mail including additional information on the assessment format so that you can determine if you may require an accommodation. All information received will be confidential.
If you require accommodation, support in completing and submitting your application, or if you are unable to apply online, please make your request as soon as possible to the address listed below under "Contact information" prior to the closing date of this employment opportunity. You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.
The FCAC’s Supervision and Enforcement Branch is currently seeking to fill three (3) manager positions. These three positions and their duties are the following:
1 - Manager, Regulatory Guidance and Insights:
Reporting to the Director, Compliance Promotion, the Manager, Regulatory Guidance and Insights provides leadership, technical expertise, and support to the day-to-day management of regulatory guidance, operational governance, and compliance program-management activities. The manager provides oversight to the development of the appropriate compliance strategies, analysis and interpretation of information, development of policies and procedures, and provides coordination and contribution to the development of strategies and actions to promote an understanding of market conduct obligations and to increase stakeholder engagement. In so doing, the Manager contributes to ensuring the consistent application of FCAC’s supervision and enforcement framework; the consistent application of related operational policies, tools, and practices; the alignment of compliance program planning, reporting, and program performance activities; and the implementation of best practice methods as they relate to project management, information systems, and governance from an operational perspective.
2 - Manager, Supervision:
Reporting to the Director, Supervision, the Manager, Supervision, provides leadership, technical guidance, and support to the day-to-day management of supervisory and monitoring work delivered in accordance with FCAC’s mandate to ensure compliance of market conduct obligations by all federally regulated financial entities (FRFEs). These responsibilities may be carried out by leading a team responsible for overseeing supervisory and compliance assessment activities such as managing a portfolio of FRFEs, overseeing conduct of compliance examination or audits, overseeing conduct of thematic reviews, etc. The manager ensures the consistent application of FCAC’s Supervision Framework; the consistent interpretation and application of policies and procedures; the monitoring of practices and processes to identify important and emerging compliance-related issues; and the implementation of best practices from an operational perspective. The manager also participates in the development of the broader supervision, promotion and enforcement strategic direction and establishment of priority activities.
3 - Manager, Enforcement:
Reporting to the Deputy Commissioner, Supervision and Enforcement, the Manager, Enforcement provides leadership, technical guidance and support to the planning and conduct of investigations related to alleged breaches of a market conduct obligation by federally regulated financial entities which are brought to FCAC’s attention, including through its supervision and monitoring activities. The Manager, Enforcement provides oversight to the development of appropriate investigative strategies, analysis of information, identification of appropriate enforcement response and potential remedial plans proportionate to the severity and circumstances of each breach; and may be called upon to provide insight and support to FCAC’s legal services in support of matters related to investigation and enforcement.
The Financial Consumer Agency of Canada (FCAC) is a separate agency established in 2001 to protect consumers by supervising federally regulated financial entities and strengthening the financial literacy of Canadians. Today’s financial marketplace is complex, global, and constantly in flux. Likewise, FCAC must be innovative and agile to remain a trusted authority in financial consumer protection.
Financial consumer protection is an integral part of the Government of Canada’s oversight of the financial sector. The Financial Consumer Agency of Canada (FCAC) ensures Federally Regulated Financial Entities (FRFEs) comply with consumer protection measures, promotes financial education, and raises consumers’ awareness of their rights and responsibilities.
FCAC is a small separate agency subject to the Public Service Employment Act (PSEA). FCAC has its own unique classification system (RE and REX) with relevant equivalencies noted above and we offer the same pension as the core public administration. In addition, as an FCAC employee, you will benefit from:
• a competitive salary;
• eligibility for performance pay at all classification levels within the organization;
• a comprehensive benefits package including: Health and Dental Plan; Disability benefits; Life insurance;
• a minimum of four (4) weeks of vacation leave per year;
• a hybrid model with options for telework;
• a broad range of learning opportunities; and,
• a strong support for employee wellness and mental health including access to the confidential employee assistance program.
The designated workplace for all three positions is Ottawa, Ontario.
The intent of this process is to staff three (3) positions on an indeterminate basis.
STREAM 1: MANAGER, REGULATORY GUIDANCE AND INSIGHTS: There is an immediate need to staff one position on an indeterminate basis.
STREAM 2: MANAGER, SUPERVISION: There is an immediate need to staff one position on an indeterminate basis.
STREAM 3: MANAGER, ENFORCEMENT: There is an immediate need to staff one position on an indeterminate basis.
A pool of partially qualified candidates may be established and may be used to staff similar or identical positions within the FCAC with various requirements, various security profiles, and various tenures.
Positions to be filled: 3
Your résumé.
A covering letter "A covering letter clearly and concisely indicating how you meet each of the education and experience requirements of the position. If you also meet any of the additional (asset) qualifications, you must outline those clearly in your cover letter as well. Your cover letter will be the primary tool used to assess your qualifications."
EDUCATION (APPLICABLE TO ALL STREAMS):
Undergraduate degree* from a recognized post-secondary institution with a specialization in commerce, public administration, law, accounting, finance, business administration, economics or in a field related to the position or an acceptable combination of education, training or experience.
* The term “degree” refers to a baccalaureate as established by educational authorities.
EXPERIENCE (APPLICABLE TO ALL STREAMS):
Significant (1*) experience providing strategic advice to senior management (director level and above).
Minimum of two years’ experience in interpreting legislation, regulations or directives to assess compliance of regulated entities with applicable requirements.
ADDITIONAL EXPERIENCE REQUIRED FOR STREAM 1: MANAGER, REGULATORY GUIDANCE AND INSIGHTS AND FOR STREAM 2: MANAGER, SUPERVISION:
Significant (1*) experience in a regulatory function (2*) in the financial services industry or with a financial services industry regulator (3*).
Minimum of two years’ experience developing and maintaining strategic senior-level relationships with various internal and external stakeholders (4*).
ADDITIONAL EXPERIENCE REQUIRED FOR STREAM 1: MANAGER, REGULATORY GUIDANCE AND INSIGHTS:
Experience making decisions in a complex case (5*).
ADDITIONAL EXPERIENCE REQUIRED FOR STREAM 2: MANAGER, SUPERVISION:
Experience in developing and implementing supervisory or compliance assessment tools and strategies for effective supervision of regulated entities.
ADDITIONAL EXPERIENCE REQUIRED FOR STREAM 3: MANAGER, ENFORCEMENT:
Experience conducting investigations and administering civil penalties in a regulatory function.
Definitions:
(1*) Significant experience is defined as the depth and breadth of the experience normally associated with having performed a broad range of complex activities for a period of at least five (5) years.
(2*) Regulatory function includes activities such as interpreting legislation and regulations, policy development, compliance monitoring, risk management, audit, investigations, etc.
(3*) Financial services industry or financial services industry regulator includes experience working in a financial institution, including banks, insurance companies, pension funds, wealth management firms, or government entities or agencies that directly deal with the supervision and regulation of these institutions, or other related institutions.
(4*) Various external stakeholders includes a variety of senior-level relationships within federal and/or provincial regulators, within regulated entities, other federal and provincial government departments, consumer groups, industry associations or international agencies/regulators.
(5*) Complex case is one that has at least two of the following characteristics: multidimensional, sensitive, involve or affect many partners or stakeholders, create a precedent, have legal constraints, lack clarity in terms of policy direction, have a major impact on the public or are subject to significant public or media interest.
(6*) Managing financial resources is defined as overseeing financial resources and being responsible for sound financial planning, forecasting and reporting. Applicants must also indicate the size of the budget they managed directly.
(7*) Managing human resources is defined as directing or overseeing people/staff, including employee performance management, assignment of work, workload management, leading and directing a team through the setting of priorities, contributing to the development of staffing plans. Applicants must indicate the number of employees they supervised directly.
ASSET EDUCATION (APPLICABLE TO ALL STREAMS):
Graduate degree from a recognized post-secondary institution in a field related to the duties of the position.
ASSET EXPERIENCE (APPLICABLE TO ALL STREAMS):
Experience in managing financial (6*) and human resources (7*).
Experience in two (2) of the following elements of a regulatory program:
• Conducting regulatory reviews or audits
• Developing or analysing regulatory policy or interpretations
• Developing regulatory guidance
• Undertaking regulatory enforcement
• Interpreting data driven insights to inform program delivery
Experience in public speaking to an external audience, including delivering presentations, participating in panel discussions, engaging in public fora, or interacting with the media.
Experience in assessing compliance of regulated entities with consumer protection measures or market conduct obligations.
ADDITIONAL ASSET EXPERIENCE APPLICABLE TO STREAM 3: MANAGER, ENFORCEMENT:
Significant (1*) experience in a regulatory function (2*) in the financial services industry or with a financial services industry regulator (3*).
OPERATIONAL REQUIREMENTS FOR ALL STREAMS:
- Willingness and ability to work overtime based on operational needs.
- Willingness and ability to travel, domestically and internationally.
Bilingual - Imperative (CBC/CBC)
Try the self-assessment tests for written expression and reading comprehension and get an idea if you would meet our requirements on official languages: https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service/self-assessment-tests.html (Please copy and paste this link into your Internet browser).
Information on language requirements
KNOWLEDGE REQUIRED FOR ALL STREAMS:
K1. Knowledge of trends and emerging issues in the financial services industry.
K2. Knowledge of the mandate and activities of the Financial Consumer Agency of Canada and the legislative framework in which it operates.
COMPETENCIES REQUIRED FOR ALL STREAMS:
C1. Create Vision and Strategy
C2. Mobilize People
C3. Uphold Integrity and Respect
C4. Collaborate with Partners and Stakeholders
C5. Promote Innovation and Guide Change
C6. Achieve Results
Further information on the Executive Key Leadership Competencies can be found by copying and pasting the following link: https://www.canada.ca/en/treasury-board-secretariat/services/professional-development/key-leadership-competency-profile/examples-effective-ineffective-behaviours.html.
ABILITIES REQUIRED FOR ALL STREAMS:
A1. Ability to communicate effectively orally.
A2. Ability to communicate effectively in writing.
Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities
Information on employment equity
Secret security clearance
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
Only applications submitted online will be accepted. However, persons with disabilities preventing them from applying on-line are asked to contact the email referenced below under "Contact Information".
Indeterminate Government of Canada employees who are substantively at the EX-01 group and level may be considered for deployment.
Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts emails from unknown users (some email systems block these types of emails). Failure to respond to communications may be construed as a withdrawal from this process.
Reference checks will be conducted.
Performance agreements and talent management results may be used in the process.
Depending on the number of applicants, volume management strategies such as random selection, top-down approach or establishing cut-off scores to determine who will continue in the staffing process, may be used for the purpose of managing applications. Please note that although you may attain the established pass mark on any of the assessments used in this staffing process, management may decide to use a higher cut off score.
Shortlisting - one of the HR strategies that we practice is shortlisting. We may not be assessing all candidates that meet the qualifications, only those that best meet the qualifications and operational needs.
Candidates must meet all the essential qualifications to be appointed; however, one or more asset qualification may be invoked at any stage of the process.
You must provide proof of your education credentials. If you were educated outside of Canada, you must have your certificates or diplomas assessed against Canadian education standards. For more information, please click on “Degree equivalency” in the Education section above.
Throughout the selection process, it is your responsibility to make yourself available for all assessment dates for which you are invited. If you fail to attend any of the scheduled assessments without a justifiable reason, we will not be able to assess your qualifications which may result in your elimination from this process. This also applies to responding to invitations within the allotted timeframe.
Candidates are entitled to participate in the appointment process in the official language of their choice.
Candidates are asked to indicate their preferred official language in their application.
All correspondence or interactions throughout the process may be subject to evaluation.
Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.
Information on the preference to veterans
We thank all those who apply. Only those selected for further consideration will be contacted.