We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
The work locations of a Visitor Services Attendant include Cedar Spring campground and/or outlying docks and campgrounds on Beausoleil Island. We are looking for an enthusiastic team member to work primarily in the Cedar Spring Visitor Centre who will: provide information and direction to day and overnight park visitors, check-in campers and boaters, handle cash and/or Point of Sales system. Visitor Services Attendants also perform routine cleaning of facilities (washrooms and pit privies, emptying garbage and recycling bins) and conduct facility rounds to ensure visitor compliance to park regulations. Positions may require the operation of a Parks Canada vessel to perform work duties. Must be proficient in English and in French and be able to comfortably offer services in both languages.
Georgian Bay Islands National Park is located in the heart of Ontario cottage country at the southern gateway to the world’s largest freshwater archipelago, the 30,000 islands. Within an easy drive to a huge potential market, this water access park offers stimulating opportunities and interesting challenges in ensuring visitors have access to a wide array of amazing island experiences.
This process may be used to create a pool of qualified candidates to staff similar position (s) with various tenures, security levels and/or language requirements or in different locations.
Positions to be filled: 1
Your résumé.
Contact information for 3 references.
EDUCATION:
• A secondary school diploma or an acceptable combination of education, training and experience.
EXPERIENCE:
• Experience in speaking, writing, and reading in French in a customer service environment or in a school setting.
• Experience in interacting with the public in a reception/orientation capacity.
• Experience in meeting public needs, resolving complaints, and finding solutions in a customer service atmosphere.
• Experience in handling cash and operating point of sales.
Bilingual - Imperative (BBB/BBB)
Information on language requirements
KNOWLEDGE:
• Knowledge of visitor services, programs, and visitor services operations at Georgian Bay Islands National Park
ABILITIES:
• Communication – Ability to communicate effectively orally
• Teamwork: Ability to work safely and respectfully in a team environment
• Initiative – Dealing with situations and issues proactively, seizing opportunities that arise, leading by example, working with relatively low supervision
• Problem Solving– Ability to identify problems, communicating them and affectively finding solutions
PERSONAL SUITABILITY:
• Makes things happen
• Exercises sound judgment
• Personally connects with people
• Takes responsibility
ADDITIONAL ASSET QUALIFICATIONS:
• Possession of a Pleasure Craft Operating Card, MEDA3, and/or SVOP boating licence
• Experience boating and operating a powered vessel on Georgian Bay
OPERATIONAL REQUIREMENTS:
The position will require the incumbent to:
• Stand for extended periods (50-75% of the day)
• Be exposed to variable weather conditions when moving between facilities and working outdoors
• Be exposed to stress when responding to fluctuating, unpredictable visitor demands and requirements
• Wear a Parks Canada uniform and abide uniform policy
• Work shift work, and/or evenings, and/or weekends and/or statutory holidays and/or provincial/territorial holidays
• Willingness to obtain and maintain First Aid and Cardiopulmonary Resuscitation (CPR) certification, Occupational Health and Safety Training, Workplace Hazardous Material Information System training and Quality Visitor Experience Training
• Willingness to obtain MEDA3 and SVOP vessel operating certifications
• Travel for work and/or training purposes
Reliability Status security clearance - Obtain and maintain Reliability Status security clearance
Possession of a valid class G Driver’s Licence
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Indigenous peoples, persons with disabilities and members of a visible minority group to self-identify in their cover letter.
HOW TO APPLY
You must apply online.
1. ONLINE SCREENING QUESTIONS
All candidates must clearly demonstrate in the online screening questions how they meet the education and experience factors listed in both the essential and asset qualifications listed.
2. RESUMES
Resumes will be used as a secondary source to validate the experience described in the screening questions and/ or email - as appropriate.
3. REFERENCES
Three (3) references are required, including one from a recent* supervisor.
Recent* is defined as within the past two years.
4. CURRENT POSITION (FOR Government of Canada Employees) (if applicable)
Please identify clearly your substantive group and level and your employment status on your resume and/or application and/or email.
Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities. Provide concrete examples of WHEN, WHERE & HOW.
Failure to clearly demonstrate how you meet the Education and Experience factors may result in the rejection of your application.
Normally, applicants will not be solicited for incomplete or possible missing information.
Candidates will be asked to provide proof of their education credentials at a later date.
ASSESSMENT
∙ An interview will be administered
∙ A written assessment may be adminstered
∙ Reference checks will be sought
Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.
Parks Canada Agency considers applications from all individuals who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.
We thank all those who apply. Only those selected for further consideration will be contacted.