We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
Please read this advertisement carefully in order to ensure you provide all the required information.
Candidates must meet all the essential qualifications to be appointed to a position. A candidate may be appointed to a position even though they do not meet any or all other qualifications (assets) or operational requirements.
First time applying for a Government of Canada job opportunity? Consult this video for tips! https://www.youtube.com/watch?v=0GW7P3g9hhI. Consult this link for more information on how to apply for a job with the Government of Canada:https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/applying-government-canada-jobs-what-expect.html.
Qualified individuals hired through this process will be expected to relocate within the National Capital Region. Newly appointed employees to the public service may be eligible for financial assistance for your relocation, up to a maximum of $5,000, in accordance with the Initial Appointees Relocation Program available at: https://www.canada.ca/en/treasury-board-secretariat/services/travel-relocation/addendum-initial-appointees-relocation-program.html.
The CRTC follows the direction from the Treasury Board of Canada Secretariat and operates in a hybrid work environment. Some exceptions may apply and telework options can be discussed with the hiring manager. Additional information is available at: https://www.canada.ca/en/government/publicservice/staffing/direction-prescribed-presence-workplace.html.
At the CRTC, we recognize that Indigenous candidates may have important connections to their communities, and you may be eligible for an exception to this work arrangement. Alternative work arrangements may also be considered to accommodate candidates as required.
In support of achieving a diversified workforce and our employment equity goals, selection may be limited to candidates self-identifying as belonging to an employment equity group such as: Aboriginal people, persons with disabilities, or members of visible minorities.
A career at the CRTC means working with dedicated and innovative professionals to make a difference in the lives of Canadians!
All Canadians deserve affordable and high-quality Internet, mobile and telephone services to support them in their everyday lives. They should also be able to listen to music and watch TV shows that resonate with their experiences and identities as Canadians. The CRTC also plays an important role in protecting Canadians from spam and telemarketing calls.
Our strength is our people. Be part of a dynamic organization that represents and includes the diverse identities, cultures, and perspectives that make up Canada.
The CRTC operates at arm’s length from the federal government, and employees are part of the federal public service. To learn more, visit the Canadian Radio-television and Telecommunications Commission’s website.
The Communications team works to promote and enhance the CRTC’s image and reputation. It oversees and advises on the implementation of communications initiatives, including internal communications, strategic communications, parliamentary affairs, media relations, client services, creative services, web services, outreach, social media, advertising and public opinion research.
This process will be used to staff the below mentioned positions. A pool of qualified candidates may be established to staff similar positions within the Canadian Radio-television and Telecommunications Commission (CRTC) with various tenures (acting, assignments and secondments), various security clearance levels and/or various language requirements.
Positions to be filled: 2
Your résumé.
Contact information for 2 references.
Education:
A degree from a recognized post-secondary institution.
Notes:
1. Based on their education, training and/or experience, indeterminate incumbents of positions in the IS classification are deemed to meet the minimum education standard whenever a bachelor's degree without specialization is called for in a position classified as IS.
2. At the manager's discretion, an acceptable combination of education, training and/or experience, may serve as an alternative to the minimum education standard.
Experience:
Experience in responding to complaints, questions, or inquiries from the general public.
Experience in conducting research, analysis, interpretation, and summarizing information intended for the general public.
Bilingual - Imperative (CCC/CCC)
Bilingual imperative position means a position as one for which the work to be performed requires proficiency in both official languages (English and French).Second language proficiency is assessed by means of tests. Follow the link for information on the tests used by the public service: https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service.html.
Information on language requirements
Knowledge:
Knowledge of current issues related to the Canadian Radio-television and Telecommunications Commission.
Abilities:
Ability to understand, summarise and respond to client questions and/or complaints.
Ability to actively listen and propose effective solutions.
Ability to work effectively under pressure and meet deadlines.
Ability to communicate effectively in writing.
Ability to communicate effectively orally.
Personal Suitability:
Effective interpersonal skills.
Client-oriented.
Judgment.
Reliability.
Asset Qualifications:
Experience of working in a call centre environment.
Experience interacting with the general public via chat or other digital platforms such as Facebook, X (previously Twitter) or others for non-personal purposes.
Experience of creating or updating information in a database system.
Organizational Needs:
To have a skilled and diversified workforce representative of the population we serve by encouraging the hiring of candidates self-identifying as belonging to an employment equity group such as: Women, Aboriginal people, persons with disabilities or members of visible minorities.
Operational Requirements:
Willingness and ability to work from 8:30 a.m to 4:30 p.m. (Eastern Time).
Willingness and ability to work overtime on short notice.
Conditions of Employment:
Reliability Status.
Agree to be listened to and/or recorded for training and/or performance evaluation purposes.
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
Please DO NOT send a cover letter. These screening questions replace the cover letter. We will NOT review cover letters.
The purpose of these screening questions is to help you submit an application that is clear, complete and persuasive and demonstrates that you have all of the required essential education and experience qualifications and some or all of the asset education and experience qualifications. Responses will not be considered satisfactory if you simply state that you have the required qualifications or provide a list of current or past responsibilities or paraphrase the qualifications.
We suggest you use the STAR(S) method when you are answering the questions to provide us with a complete answer:
• S (Situation): A brief description of the situation
• T (Task): Tasks that need to be done
• A (Actions): Actions that were done
• R (Results): Result of the situation
• S (Follow-up, when required): Describe any follow-ups that have been made
Your responses to the screening questions will be used as the primary source to determine if you meet the screening requirements. If you do not provide in detail how you meet the experience and education essential merit criteria, you may be screened out. The resume you have sent will be used only if the Assessment Board considers it needs to validate the information provided in this questionnaire.
Each question is divided into two parts. The first part consists of a simple question requiring a YES or NO answer. If your answer is "yes", the second part will ask to fully demonstrate how you obtained this qualification.
ASSESSMENTS:
All communication relating to this process, including your application and email correspondence may be used in the assessment of qualifications.
A written examination will be administered.
An interview will be administered.
Reference checks will be sought.
Applications submitted by email will not be accepted. You must apply on-line through www.jobs.gc.ca.
Persons with disabilities preventing them from applying on-line are asked to contact .
To submit an application on-line, please click on the button "Apply Now" below.
N.B. The use of the masculine gender is only intended to simplify the text, and does not discriminate against other genders.
SELF-DECLARATION – EMPLOYMENT EQUITY GROUP(S):
Applicants who wish to self-declare as a member of one or more Employment Equity groups via their GC Jobs application will be asked to choose between two consent purposes:
1. Appointment processes and statistics related to appointments and EE workforce representation (self-declaration)
2. Statistics related to appointments and EE workforce representation (self-identification)
The first consent option allows organizations to use the information for staffing purposes to determine eligibility in processes where EE is a screening or selection criterion, or a tool for volume management.
For any questions related to the self-declaration process, contact or visit the following website: Self-Declaration Information - Canada.ca.
Please identify clearly your substantive group and level (if applicable) and your employment status on your resume and/or application form.
Please ensure that your Personal Record Identifier PRI (if applicable) is included in your application.
Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.
Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.
Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts emails from unknown users (some email systems block these types of email).
ACTING:
Please note that when the appointment process is finalized, a Notice will be posted in the case of an Acting Appointment on the Public Service Resourcing System (PSRS). It is your responsibility to check for notifications on the PSRS site to avail yourself of the right to informal discussion with the manager and/or recourse to be submitted to the Public Service Labour Relations and Employment Board. Our intention is to communicate with candidates via email.
In the case of an acting appointment, the Public Service Employment Regulations enables the organization to exclude the appointee from respecting official language proficiency when the department is unable to fill the position with an appointment of a person who meets the language proficiency qualification. Therefore, we would encourage all to apply, in the event the organization is unable to fill the position with an appointment of a person who meets the language proficiency, others may be considered.
An assignment/secondment or acting appointment is a temporary resourcing option. Approval from your supervisor may or will be required before an offer can be made.
VOLUME MANAGEMENT:
Depending on the volume of applications received, second language evaluation results, any or all of the asset qualifications, operational requirements, and organizational needs may determine those to be given further consideration in the assessment process. Candidates may be contacted and assessed against these criteria at any time during the process.
Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.
Information on the preference to veterans
We thank all those who apply. Only those selected for further consideration will be contacted.