We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
All *The terms ‘Aboriginal peoples’, ‘persons with disabilities’ and ‘members of visible minorities’ are used within this job advertisement as it relates to the Employment Equity Act and other legislative frameworks. We understand and acknowledge that candidates may prefer the use of other terminology.*information received in relation to accommodation will be kept confidential.
Candidates MUST submit their application through the online system available at: GC jobs. Applications submitted in any other format will not be accepted. If there are limitations or special circumstances preventing you from submitting your application via the PSRS online portal, you must contact the CBSA Recruitment team AND receive approval to apply via an alternate means PRIOR to the closing date.
When submitting your application to this selection process, you will be required to answer screening questions to demonstrate how you meet the Essential Qualifications (Education and all Essential Experiences) as well as any Asset Qualifications (if applicable).
When answering the screening questions, remember that the assessment board cannot make assumptions about your Education and Experience. It is not sufficient to say that you have the required qualifications or to list your current or past responsibilities. Rather, you must provide concrete examples with significant details to explain WHEN, WHERE and HOW you acquired each qualification. This is similar to what would be expected of you when asked to provide a concrete example of a particular situation in the context of an interview.
Should your responses to the screening questions contain insufficient details to demonstrate that you meet the screening criteria, your application will not be given further consideration in this process. Candidates will not be solicited for incomplete or possible missing information. Applicants are entitled to be assessed and to receive information in the official language(s) of their choice except for language assessments.
The Canada Border Services Agency (CBSA) is a complex and highly operational 24/7 organization which provides clearance, control and examination services for travellers, importers and exporters, at close to 1,200 service points, including land border offices, international mail processing centres, airports, sufferance warehouses, and a number of other service locations. The CBSA is located in seven Regions and the National Capital Region (NCR) with 75% of its employees located outside the NCR.
Please note in applying for this process your workplace may be an armed environment.
Diversity — Count yourself in! ✨
Diversity and inclusion have always been at the core of the Canada Border Services Agency’s values. Diverse teams bring wide perspectives and creative ideas that benefit our clients, the communities we serve and all of us as colleagues. Be part of an organization that represents and includes the diverse identities, cultures, perspectives, and experiences that make up Canada!
Canada Border Services Agency continues its commitment to strengthening diversity, accessibility and inclusion through concrete actions that will reduce assessment biases and barriers and encourage more inclusive hiring practices.
Accommodations are made, when required, at each step of the process
Hybrid work arrangement could be available in accordance with Treasury Board Secretariat (TBS) direction.
The immediate need is to staff several positions at the CR-04 group and level. A pool of partially or fully qualified candidates may be established from this selection process and may be used to staff similar positions with various tenures within the Canada Border Services Agency.
Positions to be filled: Number to be determined
Your résumé.
EDUCATION:
The minimum standard is: Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience (see Note 1).
Notes:
1. The combination of education, training, and/or experience must always be included whenever this standard is required for staffing positions in the CR group.
2. Candidates who have been appointed or deployed for an indeterminate period to a position in the CR group must always be accepted as meeting the requirement for two years of secondary school.
Acquired Rights
1. Indeterminate incumbents of positions in the CM, CR, DA, OE, and ST groups on June 30, 2023, who were appointed or deployed based on an acceptable score (45/75) on the Grammar, Spelling and Punctuation Test (GSPAT-120), are deemed to meet the minimum qualification standard above, by virtue of their education, training, and/or experience.
Note: If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards through a recognized credential assessment service.
Please see the Degree Equivalency link for further information
EXPERIENCE:
- Experience providing administrative services such as but not limited to filing, meeting minutes,
reception work, mail duties, or etc.
- Experience providing client service.
- Experience using a computer and various software such as Microsoft office suite (Outlook, Word, or
Excel).
COMPETENCIES (C):
C1: Demonstrating integrity and respect.
C2: Working effectively with others.
C3: Showing initiative and being action-oriented.
C4: Dependability
ABILITIES (A):
A1: Ability to plan and organized
A2: Ability to communicate effectively orally
A3: Ability to communicate effectively in writing
EDUCATION:
- Possess a post-secondary or professional degree in a filed related to the position such as office technology, administration or secretarial.
- Possess a post-secondary, a professional degree or a diploma.
EXPERIENCES:
- Experience working at the Federal Government.
- Experience working at the Canadian Border Services Agency (CBSA).
- Experience in Executive Office.
- Experience working with the system CAS.
- Experience working with budgets.
- Experience procuring goods.
- Experience in gathering information for use and transmission by management.
- Experience using a government acquisition card.
- Ability to communicate in another language other than French or English.
Various language requirements
English Essential
Bilingual Imperative (BBB/BBB)
Information on language requirements
OPERATIONAL REQUIREMENTS:
Operational requirements may be required depending on the specific position being staffed, such as:
- Travel.
- Working off-site.
- Work overtime.
- Work various shifts on rotation, weekends as well as statutory holidays.
- Possess and maintain a valid driver’s license that allows the holder to drive a motor vehicle in Canada.
- Operate a government vehicle.
- Lifting up to 23 kg.
- Handling dangerous goods.
- Successful completion of the Canadian Firearms Safety Course (CFSC) and the Canadian -
Restricted Firearms Safety Course (CRFSC) and pass the tests, OR challenge and pass both the CFSC and the CRFSC tests without taking either course
Reliability Status security clearance
Secret security clearance
Note: Employees must meet and maintain conditions of employment throughout their employment
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
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ASSESSMENT
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Candidates must meet all the essential qualifications to be appointed to a position.
The selection committee may use different methods to manage the volume of candidates. Also, various evaluation tools may be used.
You must provide proof of your education credentials. If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. For more information please click on “Degree Equivalency” in the Education section above.
Please note that achieving the pass mark on any of the assessments used does not mean you will move forward in the selection process. Management may decide to use a score that is higher than the pass mark on any of the evaluations used throughout the selection process. Management may also decide to use top-down selection at any stage of the process.
Management may choose to invoke an asset(s) at any point of the process.
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OFFICIAL LANGUAGE
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Persons are entitled to participate in the selection process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.
Official language proficiency: due to its unique character, this essential qualification could be assessed and required solely upon appointment. It is therefore the candidate’s responsibility to inform the person in charge of the selection process if he/she obtains the linguistic requirements after the pool has been established. Also, a person who initially failed linguistic testing could be introduced into the pool of qualified candidates during the pool’s validity period if he/she is assessed again through another selection process or following linguistic training.
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COMMUNICATION
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Communication for this process will be sent via email. Applicants MUST check their e-mail accounts frequently as there may be a deadline for responses. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Please note that we will have to consider that you are no longer interested in participating in the selection process and that you have withdrawn your candidacy should you not provide us with an up-to-date email address or respond to our communications.
If you need to communicate with us during any stage of this process, please indicate the selection process number in the subject field of your email.
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OTHER INFORMATION
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Acknowledgement of receipt of applications will not be sent; we will contact candidates when the screening process is completed.
All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.
LEAVE/ABSENCES DURING THIS SELECTION PROCESS
Candidates are responsible to notify National Collectives of any pre-approved leave for the duration of the process to facilitate scheduling of evaluations.
One (1) alternate date will be provided for only one of the following reasons: 1) Medical reasons with doctor’s certificate; 2) Death in your immediate family; 3) Confirmation of pre-approved travel plans or training plans (made prior to the advertisement posting date); 4) Religious reasons; 5) Participation in a different appointment process; or other reason approved by the assessment committee
Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.
Information on the preference to veterans
We thank all those who apply. Only those selected for further consideration will be contacted.