We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
Did you know that the result of Forbes Magazine's 2024 survey ranked Elections Canada as the 4th best employer in the country and 1st as a federal organization?
When submitting your application, you MUST ANSWER questions regarding the education and experience requirements (both essential and asset qualifications). You must CLEARLY DEMONSTRATE how you meet each of these requirements by answering the online questions. It is not sufficient to only state that the qualifications are met or to only provide a listing of current or past responsibilities. Rather you must clearly demonstrate WHEN (month-year to month-year), WHERE and HOW you acquired each qualification by giving CONCRETE EXAMPLES. Information provided in your answers related to your education and experience must be supported in your resume. Failure to provide the above information in the format required WILL result in your application being rejected from the process. The information you provide in the questionnaire must be true.
APPLICATION INFORMATION
Our selection process will consist of the following:
1. Reading Comprehension and Written Expression Second Language Evaluation: We invite you to
complete a second language evaluation. As this opportunity is only to staff bilingual positions,
candidates who receive results of B and higher will be invited for the next step.
2. Written exam: We will invite you to complete a written exam to assess some of the skills required
for this process.
3. Oral Second Language Evaluation: We invite you to complete an oral second language evaluation.
As this opportunity is only to staff bilingual positions, candidates who receive results of B and
higher will be invited for the next step.
4. Interview: We invite you to complete an interview.
5. A reference checks
Level 1 IT Service Desk:
• Acts as a single point of contact for phone calls, MS Teams calls and emails from internal users
regarding technology related issues and queries in both official languages (French and English).
• Assist with IT needs of new employees.
• Records all incident, service, and change and problem requests in ticketing system (Axios
Assyst)
• Takes ownership of user incidents, service requests and follows up the status of these incidents
on behalf of the user and communicates progress in a timely manner.
• Maintains a high degree of customer service in both official languages (French and English) for
all support queries and adheres to all service management principles.
• Monitors all IT Service Desk issues to ensure prompt resolution.
• Document system monitoring/reporting on hardware, software, phone system and network
resources to ensure a high level of availability, performance, security and integrity.
• Provides resolution of basic security related issues such as malware detection, password reset.
• Provides end-user technical support for PCs, peripherals, telecom devices.
• Participates in disaster recovery activities and special projects as required.
• Maintains and protects confidentiality with regard to all aspects of employee and business
information.
Elections Canada offers a hybrid work model which permits telework based on operational requirements. At Elections Canada, employees are expected to work onsite at least two (2) days per week (or a minimum of 40% of their working schedule), which include one fixed day onsite. Work arrangements outside of this model may be considered on an exceptional basis.
The position(s) to be filled requires full-time on-site presence at an Elections Canada worksite. Telework is not permitted, except in exceptional circumstances.
The immediate intention of this process is to staff a four (4) term positions in Infrastructure/Operations.
A pool of fully or partially qualified candidates may be established to staff similar positions with varying tenures (such as indeterminate, specified period, acting) and various bilingual imperative linguistic profiles (BBB/BBB, CCB/CCB, CBC/CBC or CCC/CCC).
Positions to be filled: 4
Your résumé.
EDUCATION
Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.
Note:
1. Indeterminate incumbents in the IT group on December 9, 2021, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.
EXPERIENCES
Experience* with providing customer service.
Experience* working in a team.
Experience is defined as experience acquired within the last three years for a minimum period of 6 months
Bilingual - Imperative (BBB/BBB)
Level equal or higher than BBB/BBB
Information on language requirements
ABILITIES
A1: Ability to work in a team
A2: Client service
A3: Ability to communicate in writing
A4: Ability to communicate orally
CORE COMPETENCIES
C1: Demonstrating integrity and respect
DIGITAL COMPETENCIES
DC1: Cyber security vigilance
University or College Diploma in Geomatics or GIS.
Certification in Geomatics or GIS.
ASSETS EXPERIENCES
AEXP1: IT work experience
AEXP2: Experience working on multiple projects with changing priorities.
AEXP3: Experience in application testing
AEXP4: Experience collaborating with a multi-disciplinary team for the analysis of client’s needs and development of a solution
AEXP5: Experience working on multiple projects with multiple clients simultaneously with changing priorities
Reliability Status security clearance
Willingness and ability to work overtime on short notice.
Consent to observe strict political impartiality and neutrality for the duration of employment.
At Elections Canada, employees are expected to work onsite at least two (2) days per week.
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.
Information on the preference to veterans
We thank all those who apply. Only those selected for further consideration will be contacted.