We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
To submit an application on-line, please select the button "Apply Online" below.
For this selection process, we will also accept applications via email at . Applications must state how you meet each of the Essential Education and Experience Qualifications listed below.
Candidates who qualified on Process #2021-CAP-PEI-T-RM-OC-041 and 2022-CAP-PEI-EA-TERM-045 do not need to reapply.
Parks Canada Agency considers applications from all individuals who have legal status to work in Canada and does not give preference to Canadian citizens. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.
Resumes will be used ONLY as a secondary source to validate the education and experience described in the screening questions.
Tips for applicants:
• Please provide complete and thorough details of your education and experience.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history.
• You must be specific and provide concrete examples/details for each experience element, as applications will be screened only on the information provided.
• Failure to provide sufficient information may result in your application being screened out of the competition.
• If you do not fully complete the screening questions as instructed, you may be screened out.
• Written communication may be assessed through your pre-screening questionnaire responses, cover letter and your resume.
Our intention is to communicate with candidates via email. Candidates must include in their application a valid email address and ensure this address is functional at all times and accepts messages from unknown users. It is the candidate's responsibility to ensure that any changes to their personal information be provided to the email address indicated on this job advertisement.
Persons who are unable to apply on-line must contact the person listed below prior to the closing date.
Parks Canada’s Visitor Services Attendants speak both French and English, and are often the first person to greet visitors when they arrive at one of our protected places across the country. By offering a warm greeting and a smile, they are laying the foundation for a positive experience through great service.
Visitor Services Attendants respond to visitor needs, process and collect fees and provide information. They also perform routine cleaning of the visitor facilities where they work. Attendant positions may be located at entrance gates, information or visitor centres, and at campground reception centres in PEI National Park or at Green Gables Heritage Place.
Our Visitor Services Attendants are warm and welcoming with excellent verbal communication skills. They are efficient and meticulous when it comes to records and revenue collection. They see an issue through to resolution by involving the appropriate team members. They are also a team player as they actively contribute to a diverse and inclusive workplace that values respect and equality.
STREAM 2 - Team Lead A1:
In addition to the roles described for Visitor Services Attendants, some positions carry supervisory responsibilities. These team members take the lead in the supervisor’s absence, explains work tasks to colleagues, and prepares simple reports for supervisors and managers.
STREAM 3 - Supervisor B2:
In addition to the roles described for Visitor Services Attendants, some positions carry direct supervisory responsibilities. These team members supervise a group of employees doing similar tasks such as taking sales transactions at a point of sale, and delivering visitor information. They are responsible for training their team, scheduling, daily oversight, performance feedback and evaluations.
Be part of our Parks Canada team on Prince Edward Island, contributing to the enjoyment and protection of world-class destinations.
Find yourself inspired each day by the Island’s beautiful landscapes. The protection of these places is the core of what the Parks Canada team achieves, with care for the culture and environment, and in communicating to our visitors the value of these treasured places.
Diversity and inclusion are at the core of our values. Diverse teams bring different perspectives and creative ideas that benefit our clients, the communities we serve and all of us as colleagues. We welcome applications from individuals with diverse abilities and from all backgrounds and identities.
The results from this competition may be used to fill positions at PEI National Park, Green Gables Heritage Place and Skmaqn Port-la-Joye Fort Amherst in in 2025 and future operational seasons.
A list of qualified candidates will be established, and may be used to fill similar positions of various tenures (temporary, indeterminate, full-time, part-time) and work locations.
Positions to be filled: Number to be determined
Your résumé.
Contact information for 3 references.
EDUCATION
A secondary school diploma (Grade 12) or an acceptable combination of education, training and experience.
EXPERIENCE
EX1: Experience working with the public.
EX2: Experience in providing leadership, either when supervising employees or through other means such as mentoring, volunteer work, coaching teams, etc. (Team Lead/Supervisor only)
Bilingual - Imperative (--B/--B)
Parks Canada, as required by the Official Languages Act, provides services to visitors in English and French. Qualified candidates must obtain successful second language evaluation results speaking in their second language (English or French) prior to hiring.
Information on language requirements
ABILITIES
A1: Carries out tasks in a conscientious, consistent and thorough manner (Attention to Detail)
A2: Recognizes benefit of good service and positive client relationships (Client Focus)
A3: Promotes teamwork in a healthy, positive and productive workplace that allows people to do their best every day (Team Work)
A4: Motivates and influences others and keeps the team focused on work objectives (Leadership) (Team Lead/Supervisor only)
PERSONAL SUITABILITY
PS1: Creates the space for meaningful conversation so that information is exchanged openly and understood (Interactive Communication)
PS2: Demonstrates a sound understanding of the situation and selects an appropriate course of action (Exercises Sound Judgement)
PS3: Deals with issues head-on and follows through on commitments (Takes Responsibility) (STREAM 2 only)
ADDITIONAL EXPERIENCE
AEX1: Experience working at a site administered by Parks Canada
OPERATIONAL REQUIREMENTS
• Work shift-work, weekends, and statutory holidays
• Wear a Parks Canada uniform as per the uniform policy and/or dress in period costume as per Parks Canada requirements
• Work and/or travel in varied terrains, weather conditions, isolated locations and by various means of transportation
• Reliability security clearance status
• Possession of a valid class 5 Driver’s Licence (PEI National Park Only)
• Valid First Aid & CPR certification
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.
Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their application.
Only screened in candidates will be contacted for further assessment.
• Written test(s) may be administered.
• Interviews will be conducted.
• Reference checks will be sought.
In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.
Persons who have a priority entitlement as defined by the Parks Canada Agency Priority Policy and Guidelines will be considered first.
Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact Kim Frost, Human Resources Manager if you are one of these individuals to find out how this applies to your particular situation.
Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.
We thank all those who apply. Only those selected for further consideration will be contacted.