We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
Parks Canada is proud to be recognized by Forbes as one of Canada's Best Employers (2024).
Candidates who qualified on Process #2021-CAP-PEI-T-RM-OC-039 or 2022-CAP-PEI-EA-TERM-044 or 2023-CAP-PEI-EA-TERM-029 do not need to reapply.
The PM-02 employment opportunities with PEI National Park and National Historic Sites have been broken into 2 job postings to provide specific position information to candidates when applying.
To be considered for both opportunities, you do need to apply on both posters. Feel free to use the same examples in the screening questions when answering WHEN, WHERE, and HOW you meet the essential requirements.
Visitor Services Team Lead II –
https://emploisfp-psjobs.cfp-psc.gc.ca/psrs-srfp/applicant/page1800?poster=2239873
Interpretation Officer/Coordinator II –
https://emploisfp-psjobs.cfp-psc.gc.ca/psrs-srfp/applicant/page1800?poster=2239865
To submit an application on-line, please select the button "Apply Online" below.
For this selection process, we will also accept applications via email at . Applications must state how you meet each of the Essential Education and Experience Qualifications listed below.
Resumes will be used ONLY as a secondary source to validate the education and experience described in the screening questions.
Tips for applicants:
• Please provide complete and thorough details of your education and experience.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history.
• You must be specific and provide concrete examples/details for each experience element, as applications will be screened only on the information provided.
• Failure to provide sufficient information may result in your application being screened out of the competition.
• If you do not fully complete the screening questions as instructed, you may be screened out.
• Written communication may be assessed through your pre-screening questionnaire responses, cover letter and your resume.
Our intention is to communicate with candidates via email. Candidates must include in their application a valid email address and ensure this address is functional at all times and accepts messages from unknown users. It is the candidate's responsibility to ensure that any changes to their personal information be provided to the email address indicated on this job advertisement.
Persons who are unable to apply on-line must contact the person listed below prior to the closing date.
If you enjoy leading a team, are committed to service excellence and can boast about your problem solving skills, then this is the position for you!
Visitor Services Team Leads in Parks Canada places across the country play a critical operational role at day use areas, campgrounds and heritage sites. They supervise a passionate team who provide information and respond to visitor needs, and sell permits, passes and merchandise. The Visitor Services Team Lead participates in recruiting, onboarding and training staff, scheduling and other administrative tasks associated with human resources, troubleshooting system issues and addressing visitor queries and complaints. They work in a fast-paced environment and within a network of other leads and supervisors who support one another.
A Visitor Service Team Lead is energetic and positive as they motivate and inspire their team. They are organized and thorough in their administrative tasks, and most importantly, have excellent communication skills to facilitate relationships amongst colleagues and with visitors. They are also a team player as they actively contribute to a diverse and inclusive workplace that values respect and equality.
Be part of our Parks Canada team on Prince Edward Island, contributing to the enjoyment and protection of world-class destinations.
Visitor Services Team Leads work with our Visitor Experience teams at PEI National Park and Green Gables Heritage Place on the stunning north shore.
Find yourself inspired each day by the Island’s beautiful landscapes. The protection of these places is the core of what the Parks Canada team achieves, with care for the culture and environment, and in creating a quality experience for our visitors that ensures they understand and value our treasured places.
Diversity and inclusion are at the core of our values. Diverse teams bring different perspectives and creative ideas that benefit our clients, the communities we serve and all of us as colleagues. We welcome applications from individuals with diverse abilities and from all backgrounds and identities.
The results from this competition may be used to fill bilingual positions at PEI National Park and Green Gables Heritage Place in 2025 and future operational seasons.
This process may be used to create a list of qualified candidates to staff similar positions in future years, and with various tenures, security levels or linguistic requirements in the same or other parts of the country.
Positions to be filled: Number to be determined
Your résumé.
Contact information for 3 references.
EDUCATION
A minimum 2 years of post-secondary education or acceptable combination of education, training, experience or traditional knowledge relevant to position.
EXPERIENCE
EX1: Experience in planning and providing services to the public.
EX2: Experience supervising a team of employees (minimum 3 consecutive months within past 3 years)
Bilingual - Imperative
BBB/BBB and CBC/CBC
Parks Canada, as required by the Official Languages Act, provides services to visitors in English and French. Qualified candidates must obtain successful second language evaluation results in reading, writing and speaking in their second language (English or French) prior to hiring.
Information on language requirements
ABILITIES AND SKILLS
A1: Ability to motivate and influence others to achieve a common goal (Leadership)
A2: Ability to create the space for meaningful conversation so that information is shared and understood (Ability to communicate effectively - orally and in writing)
PERSONAL SUITABILITY
PS1: Consistently carries out duties in an ethical and honest manner (Demonstrates Integrity)
PS2: Makes things happen by creating the conditions to achieve positive results
PS3: Makes appropriate, logical and practical decisions based on reliable information rather than emotion (Exercises sound judgment)
PS4: Works with others towards a common goal (Teamwork)
ADDITIONAL EXPERIENCE
AEX1: Experience working for Parks Canada.
AEX2: Experience using a Point of Sales system.
AEX3: Experience working in a campground and using a reservation system.
OPERATIONAL REQUIREMENTS
Willingness to wear a Parks Canada uniform when required
Willingness to work irregular hours, overtime, weekends and/or statutory holidays, when required
Reliability security clearance status
Possession of a valid class 5 Driver’s Licence
Valid First Aid & CPR certification
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.
Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their application.
Only screened in candidates will be contacted for further assessment.
• Written test(s) may be administered.
• Interviews will be conducted.
• Reference checks will be sought.
In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.
Persons who have a priority entitlement as defined by the Parks Canada Agency Priority Policy and Guidelines will be considered first.
Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact Kim Frost, Human Resources Manager if you are one of these individuals to find out how this applies to your particular situation.
Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.
We thank all those who apply. Only those selected for further consideration will be contacted.