We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
The Federal Public Service is stronger and most effective when we reflect the diversity of the Canadian population we serve. Employment and Social Development Canada (ESDC) is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the 2SLGBTQIA+ community.
📣Job Bank is recruiting! Job Bank www.JobBank.gc.ca offers a wide variety of unique career opportunities and prioritizes advancement and professional development. Employees have the opportunity to join employee-lead networks, participate in on-the job training and access other career development tools and programs to continuously progress on a professional and personal level.
You are already a Federal Government employee at the AS-02/PM-02 group and level or equivalent? Your application may be considered for deployment opportunities.
🔹🔹Written communication will be evaluated throughout the process (the answers you will provide to the screening questions, written exam). 🔷🔷
✔ HOW TO APPLY?
🔹🔹Please make sure to read all points listed below, given that this section contains important information about the application process.🔹🔹
In order for your application to be retained for the next steps of the evaluation, you must provide complete answers to the preselection questions. Please proceed as follows:
• Indicate the name of the employer where the experience was acquired.
• Indicate the period of time in which you have held the position (MM-YYYY to MM-YYYY).
• Indicate the title of the position held.
• Provide concrete examples of the tasks you have completed which show how the experience was acquired.
LACK OF CONCRETE EXAMPLES AND DETAILS MAY RESULT IN YOUR APPLICATION BEING REJECTED.
NOTES:
• Avoid only referring to information contained in your resume, as your resume will only be used as a secondary source of information.
• Candidates will not be solicited for incomplete or possible missing information.
• Your application and your answers to the screening questions may be used to assess your ability to communicate effectively in writing.
You may save your application as a draft and return to it at a later date. Your application must be completed and submitted in order to be considered. Partially completed applications, or those in draft cannot be considered. You can make modifications to your submitted application at any time, but once your application has been selected for screening, you will no longer be able to make modifications and your submission will be considered final.
The Cracking the Code video helps people who are looking for a new career with the Government of Canada to navigate the application process step by step - Cracking the Code - Canada.ca
We are looking for candidates who possess and demonstrate: - strong communication skills, - excellent customer service skills, - problem-solving skills, - information-gathering and computer-keyboarding skills.
This position may require the use of a headset for prolonged periods, working in an environment that contains background noise and constant exposure to a computer screen.
📌 The employees of the Call and Processing Centre in Job Bank fall under the Treasury Board Secretariat exemption work arrangement. They are currently working remotely (from their home). In keeping with the updated Treasury Board Secretariat (Employer) guidelines, beginning in September 2024, employees will begin their transition to a hybrid work arrangement consisting of a minimum of three days in office per week, or 60% of a regular or part-time weekly schedule, with full implementation no later than September 2025.
The work environment is attractive to people who are:
• highly motivated
• quick learners
• quality oriented
• customer focused, and
• able to thrive in a fast paced, high volume environment.
Working at ESDC, gives you the chance to help strengthen Canada’s economy, society and communities.
Did you know that in 2023, ESDC/Service Canada was recognized as one of Canada’s Top 100 Employers, Canada’s Top Family-Friendly Employers, Canada’s Top Employers for Young People and Canada’s Best Diversity Employers?
ESDC believes that our employees are the key to achieving our objectives. That is why we offer a positive work environment that is worthy of their commitment and professionalism. We promote career advancement by offering opportunities to develop and acquire new skills and knowledge. Given the Department’s size and mandate, employees have the opportunity to work on an array of topics. We encourage continuous training and embrace new technologies that allow us to increase efficiency and flexibility in our work environment.
We encourage and value diversity and inclusion of all people.
The intent of this process is to staff current and future vacancies. A pool of fully qualified candidates will be established and could be used to staff identical or similar position with various tenures within ESDC in the National Capital Region.
Positions to be filled: 5
Your résumé.
EDUCATION
A secondary school diploma or employer-approved alternatives.
The accepted alternative is a satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma.
You will be asked to provide proof of your education credentials during the process. Candidates with foreign educational credentials are required to provide proof of Canadian equivalency that meet the standards set by the Treasury Board of Canada for employment in the public core administration. Please consult the “Degree equivalency” link below to find the complete list of recognized agencies.
EXPERIENCE
EX1. Experience following procedures or policies.
EX2. Experience in delivering client services, including obtaining information and providing explanations.
ASSET QUALIFICATIONS
EXPERIENCE
AEX1. Experience analysing information from a number of sources and making sound decisions.
AEX2. Work experience in a call center environment.
Bilingual - Imperative (CBC/CBC)
Information on language requirements
ABILITIES AND SKILLS
A1. Ability to communicate effectively orally.
A2. Ability to communicate effectively in writing.
A3. Ability to effectively and efficiently use search engines such as Yahoo, Google or Bing.
A4. Ability to use computer applications, such as MS Office.
A5. Ability to perform diagnostic information gathering.*
* The ability to identify the information needed to clarify a situation, seek that information from appropriate sources, and use skilled questioning to draw out the
information needed.
• Identifies optimal information sources.
• Quickly identifies the specific information needed to clarify a situation or to make a decision.
• Gets more complete and accurate information, by checking multiple sources.
• Probes with tact and diplomacy to get the facts, when others are reluctant to provide full, detailed information.
• Makes effective use of time when gathering information.
• Knows when to seek expertise to obtain information or to clarify a problem.
PERSONAL SUITABILITIES
PS1. Judgment
PS2. Reliability
Reliability Status security clearance
Willingness and ability to adjust work hours on occasion.
Willingness and ability to work overtime as required, on short notice.
Working hours are between 7:30 a.m. to 18:00 p.m. Eastern Standard Time based on operational requirements set by Management.
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
An interview will be conducted.
One or more electronic exam may be administered.
Reference checks will be conducted.
🔹🔹Written communication will be evaluated throughout the process (the answers you will provide to the screening questions, written exam).🔷🔷
You are entitled to participate in the appointment process in the official language of your choice.
Candidates must meet all the essential criteria in order to be appointed. However, applicants may be required to meet the asset qualifications, depending on the requirements of the specific position being staffed.
🔹🔹 Please note that asset qualifications, top-down and/or random selection may be used at any stage of the assessment process to identify which applications will be given further consideration🔹🔹
What is a top-down selection? It is where only the top scoring candidates will be invited to the next stage of the assessment. Please note that different pass marks and cut-off scores can be used at various stages of the assessment process. Candidates who attain the pass mark might not be further considered in the process if they do not achieve the cut-off score.
We ask for your collaboration to ensure an efficient process. We will not consider requests for rescheduling beyond the reasons we will outline to candidates. Candidates who do not respond to inquiries from the assessment committee by the required deadlines or fail to attend/complete the assessment without good reason may be eliminated from further consideration.
At the time of assessment, proof of Canadian citizenship or proof of permanent residence as well as proof of education will be required. A security check may also be performed during the assessment.
✔ COMMUNICATION
Acknowledgment of receipt of applications will not be sent.
PLEASE NOTE: We will be contacting candidates via email including invitations for evaluations. Candidates are responsible for providing a valid email address that accepts email from unknown users (some email systems block these types of email). IT IS YOUR RESPONSIBILITY TO CHECK BOTH YOUR JOBS.GC.CA ACCOUNT AND EMAIL ACCOUNT REGULARLY TO ENSURE THAT YOU DO NOT MISS ANY OPPORTUNITIES. Make sure to also check your junk mail folder. It is entirely your responsibility to inform us of any changes to your contact information.
Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.
Information on the preference to veterans
We thank all those who apply. Only those selected for further consideration will be contacted.