We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
►To be considered further in the process, candidates must submit a duly completed Pre-Screening Questionnaire [PSQ], clearly demonstrating how you meet each essential experience and education criteria, as outlined on the PSQ. Please take the time to provide as much detail and examples as possible. Be specific about projects you’ve worked on, where (occupational title, organization), when (from, to), what your role was, what your tasks were and the actions taken. Please provide concrete examples with dates as to when this experience was gained. Failure to do so may result in the rejection of your application. Candidates may not be solicited for incomplete or possible missing information.
►Candidates occupying a substantive position within the federal public service at the PE-04 or PE-05 group and levels or equivalent level might be considered first.
►Asset qualifications might be used for assessment or selection purposes.
Do you have the talent we are looking for?
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We are looking for experienced Human Resources (HR) professionals to join our great and dynamic team, who :
✔ Contribute to continuous improvement;
✔ Provide creative ideas and solutions;
✔ Build collaborative relationships with clients, HR team members and partners;
✔ Share our values of professionalism, service and integrity; and
✔ Are "business accelerators" who assist clients in having the support, guidance and tools they need to conduct their business effectively.
⭐️What do we have to offer and what sets us apart?⭐️
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►The Canada Border Services Agency (CBSA) is the first point of entry for travelers and goods arriving to Canada. We are, in effect, the face of Canada. The CBSA was established in December 2003. Its creation integrated border functions related to customs, immigration, enforcement, and food, plant, and animal inspection. Today, we are the second-largest law enforcement organization in the country.
►Fully engaged, the Human Resources Branch contributes to making the CBSA a model of excellence in the management of its human resources and work environment.
►We are a united, professional, multidisciplinary, and nationally-distributed team with a presence at the heart of the Agency. We work every day to develop our most valuable resource: our people! The team is recognized as a strategic and visionary partner providing quality, indispensable services.
►A pool of fully or partially qualified candidates will be established through this process and may be used to staff identical or similar positions that may vary in location, length, linguistic and security requirements within the CBSA.
►By applying, you consent to us sharing your personal information for the purpose of staffing.
►Please note that interested candidates must be able to work three (3) days per week in a designated Canada Border Service Agency (CBSA) office and up to five (5) days per week depending on operational requirements and changes to the hybrid-work model policy. Required travel to other CBSA offices within Canada may be frequent.
Positions to be filled: Number to be determined
🎓EDUCATION
- Graduation with a *degree from a recognized post-secondary institution with acceptable specialization in human resources management, labour or industrial relations, psychology, public or business administration, organizational development, education sciences, social sciences, sociology, or in any other field relevant to the work to be performed.
Definition:
*The term “degree” refers to a baccalaureate as established by educational authorities.
AND
- One hundred and sixty (160) hours of informal conflict management/alternative dispute resolution (ADR) training applicable to a workplace setting, which must include one hundred (100) hours of mediation skills training, as well as hold a certification from a recognized institution in alternative dispute resolution.
📋EXPERIENCE
PE-04 ONLY
- *Experience in the design, promotion and delivery of a **range of conflict interventions and informal conflict management services to client managers and employees.
Definitions:
*Experience is defined as at least one (1) year performing the duties as a central part of the role.
**A range is defined as at least three (3) of the following services: alternative dispute resolution awareness sessions; consultation for conflict management services; conflict coaching; co-facilitated discussion, co-mediation; co-group interventions.
PE-05 ONLY
- ***Significant experience in the design, promotion and delivery of a ****broad range of conflict interventions and informal conflict management services to client managers and employees.
- ***Significant experience in the diagnosis, assessment, design and delivery of *****complex conflict interventions such as workplace interventions and interventions involving multiple parties.
Definitions:
***Significant experience is defined as having the depth and breadth of the experience normally acquired with the performance of the duties over a period of three (3) years as a central part of the role.
****A broad range is defined as at least four (4) of the following services: alternative dispute resolution awareness sessions; consultation for conflict management services; conflict coaching; facilitated discussion; mediation; group interventions; workplace restoration; conflict prevention training.
*****Complex is defined as the multi-layered and contentious nature of systemic issues or deeply rooted conflict requiring skilled expertise and accomplished professional autonomy that influence people management, organizational culture and human resources governance. This experience can be acquired under the guidance of a more senior practitioner.
📋ASSET QUALIFICATIONS - EDUCATION & EXPERIENCE
- Chartered Mediator designation from the Alternative Dispute Resolution Institute of Canada, Inc.
- Master’s Degree obtained from a recognized post-secondary institution in one or more of the following: conflict studies, law, psychology, social sciences or education sciences.
- Certification obtained from a recognized post-secondary institution in one or more of the following: in reconciliation studies, restorative justice, law, coaching, learning design, or project management.
- Experience in in one or more of the following: staffing, values & ethics, labour relations, Employee Assistance Program, harassment prevention and resolution of complaints, change management, project management or learning curriculum design.
- Experience as a mediator or co-mediator to facilitate a final legal binding agreement.
Various language requirements
- Bilingual Imperative BBB/BBB
- Bilingual Imperative CBC/CBC
- English Essential
Information on language requirements
📋KNOWLEDGE
- Knowledge of Informal Conflict Management (ICM) theories, principles and practices including conflict resolution, group dynamics as well as the legal field as it applies to mediation and other dispute resolution processes.
📋ABILITIES
- Ability to mediate and facilitate the resolution of workplace dispute issues;
- Ability to design and deliver training and awareness sessions;
- Ability to diffuse an emotionally charged situation;
- Ability to communicate orally and in writing.
- Ability to work under pressure with multiple priorities;
📋PERSONAL SUITABILITIES
- Thinking things through
- Showing initiative and action-oriented
- Working effectively with others
- Demonstrating integrity and respect
- Client service orientation
- Demonstrates at all times respect for discretion, impartiality, and confidentiality
ORGANIZATIONAL NEED(S)
The CBSA processes millions of travelers every day – people of all ages, sizes, shapes, backgrounds, and abilities. Consequently, we want to increase the representation of employment equity groups in order to maintain a diverse workforce that reflects the population we serve.
We are focused on hiring talented individuals from these communities to make our Agency better and continue to enhance diversity. In order to achieve our goal, we may first consider qualified candidates, who have self-declared, when applying, as belonging to one or more of the designated employment equity groups (Indigenous, visible minority, women or persons with a disability).
The CBSA promotes employment equity and encourage all candidates to indicate if they belong to one or more of the designated groups (women, members of visible minorities, Aboriginal peoples or persons with disabilities*) when they apply. For information on self-declaration please visit: https://www.canada.ca/en/services/jobs/opportunities/government/self-declaring-government-canada-jobs.html.
*Note that the terms “Aboriginal peoples”, “persons with disabilities” and “members of visible minorities” are used, to align with the terminology defined in the Employment Equity Act. We understand and recognize that candidates may prefer to use other terms.
⏱OPERATIONAL REQUIREMENT(S):
Willingness and ability to travel for in-person service delivery based on client and operational requirements.
CONDITION(S) OF EMPLOYMENT :
Various Security Status
- Reliability Status
- Secret Status
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
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ASSESSMENT
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►Candidates must meet all the essential qualifications to be appointed to a position. You may be assessed using a variety of assessment tools, such as, but not limited to: written exams, self-assessments, interviews and reference checks.
►To be considered further in the process, candidates must submit a duly completed Pre-Screening Questionnaire [PSQ], clearly demonstrating how you meet each essential experience and education criteria, as outlined on the PSQ. Please provide concrete examples with dates as to when this experience was gained. Failure to do so may result in the rejection of your application. Candidates may not be solicited for incomplete or possible missing information.
►Please note that your overall conduct and communications, including email correspondence, throughout the entire process may be used in the assessment of qualifications and competencies.
►You must provide proof of your education credentials if/when requested later in the process. If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. For more information please click on “Degree Equivalency” in the Education section above.
►Depending on the number of applicants, the needs and/or Human Resources plans, volume management strategies such as the application of Asset Qualifications, random selection, top-down approach and/or establishing cut-off scores to determine who will continue in the staffing process, may be used for the purpose of managing applications.
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OFFICIAL LANGUAGE
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►Persons are entitled to participate in the selection process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.
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COMMUNICATION
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►Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). If you need to communicate with us during any stage of this process, please indicate the selection process number in the subject field of your email.
Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.
Information on the preference to veterans
We thank all those who apply. Only those selected for further consideration will be contacted.