We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
In support of achieving a representative workfoce and our employment equity goals, consideration may be given to qualified candidates self identifying as belonging to one of the Employment Equity groups : *Indigenous peoples, Racializes Communities, Persons with Disiabilities.
The position of Manager, Visitor Experience at Forillon National Park manages the development and administration of the Visitor Experience Program using a client- and market-based approach within the context of national park conservation.
The program includes visitor services, tourism sector relations, interpretation programs, pricing, product development and promotion. In this capacity, the roles and responsibilities of the position are as follows:
- Manage a multidisciplinary team including operations team leaders (reception and interpretation) and a product development officer;
- Collaborate with teams in other Field Unit functions (resource conservation, external relations, asset management, etc.) and throughout the Parks Canada Agency;
- Provide leadership and guidance on the management of visitor experience program issues;
- Contribute to the implementation of national initiatives and priorities;
- Manage the development and implementation of continuous service improvement processes.
Parks Canada is a federal government agency responsible for the protection and presentation of Canada's outstanding natural and cultural resources through a system of national parks, national marine conservation areas, and national historic sites in all regions of Canada.
Feel like escaping, unwinding, experiencing the stunning beauty of nature?
Located on the tip of the Gaspé Peninsula, Forillon Park is a mountainous area that borders on the Gulf of St. Lawrence and the Bay of Gaspé. Its boreal forest is home to an diverse wildlife that can be easily observed.
The park’s steep cliffs welcome thousands of sea birds and its shores harbour colonies of seals. Its stunning vistas and rock formations are a testament to our planet’s captivating history. The Forillon Peninsula has been inhabited for thousands of years and Forillon Park bears witness to the lives of the men and women who lived there, including Micmacs, fishermen, cod merchants, whale hunters and lighthouse keepers.
Forillon, YOUR land's end!
This process may be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic requirements in same or other parts of the country.
Positions to be filled: 1
Your résumé.
Contact information for 2 references.
EDUCATION :
• Degree from a recognized university with specialization in recreation, tourism, business administration, marketing, or other relevant discipline, or an acceptable combination of education, training and experience.
EXPERIENCE :
• Significant experience* in managing projects, programs, initiatives or operational and strategic issues in the recreation and tourism field ;
• Significant experience* in managing an operational team for project/program coordination ;
• Experience in budget management ;
• Experience in identifying visitor and/or customer service needs.
**Significant experience is defined as at least 2 years of experience within the last 5 years
ASSET :
• Experience working with Indigenous communities ;
• Experience working with external partners from different backgrounds (municipal, non-profit, events).
Bilingual - Imperative (BBB/BBB)
Information on language requirements
ABILITIES :
• Ability to analyze, plan, implement and deliver strategic recommendations for visitor experience activities, programs and services that meet national standards, local realities and changing visitor demands ;
• Ability to manage resources (time, human, material and information) to achieve planned goals ;
• Ability to communicate effectively, both orally and in writing.
PERSONAL SUITABILITY :
• Stives for excellence
• Takes responsibility
• Personally connects with people
• Exercises sound judgment
ASSET :
• Knowledge of current trends in recreation and tourism and the opportunities and challenges they present
CONDITIONS OF EMPLOYMENT :
• Possess and maintain a security clearance;
• Possess and maintain a class 5 driver’s licence.
OPERATIONAL REQUIREMENTS :
• Consent to wear a Parks Canada uniform, when required;
• Willingness to work irregular hours, overtime, weekends, statutory holidays and
provincial/territorial holidays, as required;
• Willingness to work and travel in different environments and weather conditions, in
isolated locations and using various means of transportation.
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
HOW TO APPLY?
We will only accept on-line applications received via the jobs.gc.ca site.
All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line.
- Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
- Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
- Applicants can verify the status of their applications, at any time.
- Applicants can be notified electronically of tests or interviews and results.
- For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.
To submit an application on-line, please select the button "Apply Online" below.
A covering letter is NOT required for this selection process.
In the application, you must provide your curriculum vitae. In the pre-screening questions, for each Essential and Asset education and experience qualification indicate Yes if you have/meet it. Then below each experience qualification for which you have indicated Yes, you must provide clear and concrete EXAMPLES and DETAILS of how you meet them. For the experience qualifications, be sure to include WHEN, WHERE and HOW you obtained this experience. It is recommended that you describe the examples in specific terms, providing sufficient details so that the Assessment Board can clearly understand the circumstances. Describe the situation/task, the action you took, what you accomplished and/or what you learned. DO NOT SIMPLY INDICATE IN YOUR RESPONSE "PLEASE REFER TO CV/RÉSUMÉ". Lack of EXAMPLES and DETAILS may result in your application being rejected as the Assessment Board will have insufficient information to determine whether or not you meet the qualifications.
In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.
Persons are entitled to participate in the appointment process in the official language of their choice.
We thank all those who apply. Only those selected for further consideration will be contacted.