Registry and Liaison Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

APPLICATION INFORMATION

We aim to evaluate all candidates through an expedited selection process. This will consist of the following:

• Four (4) screening questions and an integrated written exam with two (2) questions.
• A second written exam.
• Evaluation of your second language proficiency (French or English) at a later date, which include two (2) online tests.
• No formal interview or reference checks*.

The pool of qualified candidates will be established following the above-mentioned assessments.

*Hiring managers may conduct informal interviews and/or reference checks following the creation of this pool.

Duties

Registry Officers provide registry operations and case management services in support of inquiries and hearings conducted by a specific tribunal. Responsibilities vary, but may include the following:

• Supports the coordination and organizes operational and administrative functions regarding Tribunal hearings.

• Explain the appeal process, guidelines, procedures, and timelines relating to the type of appeal and advise on conditions of eligibility and requirements.

• Draft a wide variety of documents including letters of decision on motions, correspondence to parties and memoranda for the Board.

• Serve as the point of contact for assigned cases to provide advice and recommendations to the tribunal, to parties and/or their representatives and to members of the public.

Work environment

The ATSSC is a department with over 600 employees. Its mandate is to provide support services to twelve (12) federal administrative tribunals, covering areas such as human rights, industrial relations, social security, international trade, specific claims of First Nations, cultural properties, and many more. Established with the goal of centralizing tribunal support services, the ATSSC is also committed to continually enhancing access to justice for the Canadian population.

This unique setup provides you with ample opportunity to:

• Have access to interesting and intellectually stimulating employment opportunities to support various tribunals.
• Collaborate with a large variety of diverse players due to a flatter organizational structure.
• Develop in-depth departmental awareness and belonging.
• Have access to our own internal compensation and benefits advisors and a dedicated information technology team.

Bonus: the ATSSC ranks 6th in The Hill Times’ list of the best organizations to work for in the public sector!

Intent of the process

The intent of this process is anticipatory. The pool of partially qualified candidates will be used to address future staffing needs within the organization as they arise.

A partially qualified pool will be created and may be used to staff similar positions with various linguistic requirements, classifications, tenures, locations, or security level. The pool will be primarily used to staff positions within the ATSSC but could be used by all federal organizations listed in Schedules I, IV and V of the Financial Administration Act (FAA). By applying, you consent to us sharing your application and assessment results with other government departments.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

EDU: A secondary school diploma or an acceptable combination of training and experience related to administrative services.

If you obtained a diploma from outside of Canada, please refer to the link below:

Degree equivalency

EXPERIENCE

EXP1: Experience using Microsoft Office software, such as Word, Excel and Outlook.

EXP2: Experience resolving client service-related issues.

EXP3: Experience in providing administrative support services.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)
Bilingual - Imperative (CBC/CBC)

Information on language requirements

COMPETENCIES

C1: Working effectively with others
C2: Attention to detail
C3: Thinking things through
C4: Showing initiative and being action-oriented

ABILITIES

A1: Ability to communicate effectively in writing.
A2: Ability to plan and organize workload.

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS
*The following criteria are assets. They are nice to have, but not essential for the position.

AEXP1: Experience in applying operational procedures in a work environment.

AEXP2: Experience in using an electronic records/case management information system.

ORGANIZATIONAL NEEDS

We want to ensure our workforce improves at being and remaining diverse and inclusive. As such, we encourage *Indigenous peoples, persons with disabilities, visible minorities, and women to self-declare as members of these equity-seeking groups during the application process. A self-declaration will not result in hindering opportunities for individuals. Instead, it assists the public service in addressing under-representation across its entire workforce and is seen as essential in our recruitment and retention processes.

*The Employment Equity Act, which is currently under review, uses the terminology Aboriginal peoples. After review, updated terminology for one or more groups may be reflected in the Act.

OPERATIONAL REQUIREMENTS

The incumbent may be required to work overtime.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The ATSSC welcomes all races, religions, sexes (including gender identity and/or expression), national origins, sexual orientations, civil unions or relationship status, disabilities, ages, parental status, military status, or other status protected under federal law. We embrace different perspectives, backgrounds, and experiences, in hope that it will strengthen collaboration and quality of the services we provide.

All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

Candidates must include in their application an email address and make sure that this address is always valid. Should your contact information change, it is your responsibility to notify the contact person identified in this job poster.

Applications received by email will not be accepted. If you are a person with disability preventing you from applying on-line, you can contact the Federal Public Service Job Advertisement Information Line by calling 1-800-645-5605.

If you have technical difficulties with the GC Jobs website, you can contact the Public Service Commission of Canada's Support Centre by selecting the "Contact Us" link below by calling 1-888-780-4444.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Apply online