Stream 1: Team Leader, Advisory Services / Stream 2: Senior Support Analyst

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

The federal public service is stronger and more effective when it reflects the diversity of the Canadian population that it serves. The Office of the Commissioner of Official Languages (OCOL) is committed to building and promoting a diverse, equitable and inclusive workforce that is representative of Canadian society. All candidates who consider themselves qualified are encouraged to apply, including members of equity-seeking groups or of an employment equity group (women, Indigenous peoples, persons with disabilities, and visible minorities).

Duties

STREAM 1:
As the Team Leader of the IT support sector you will be responsible for maintaining IT systems and tools, developing software solutions and managing databases. You will also have the role of assigning tasks to your team and monitor it's performance. You will also serve as an expert advisor to management and business lines regarding strategic directions related to IT.

STREAM 2:
The position of Senior Support Analyst, Infrastructure Operation is responsible for building, optimizing, and maintaining Windows platform images, establishing policies, group policies, and advanced configurations, while overseeing critical upgrades to ensure system performance and security. You will also be responsible for managing profiles and configurations for iOS and Android mobile devices, ensuring they comply with the latest security and up-to-date standards. A crucial part of your role will be to prepare, manage, and report on platform and device deployments, while keeping their documentation up to date.

In addition, you will be responsible for setting up and maintaining video conferencing systems, ensuring a smooth and professional user experience, whether in virtual or physical environments.
In case of complex issues, you will offer advanced support to end users, working closely with the user support team and other technical teams. In addition, you will work with the IT security team to integrate security best practices.

Your role will also involve active technology monitoring, to stay at the forefront of technological trends and innovations, and you will participate in IT asset management, ensuring that all equipment is accounted for, up-to-date and renewed according to current policies. This position requires someone who is proactive, meticulous, and always ready to adopt and integrate new solutions to continuously improve our IT infrastructure.

Work environment

JOIN TEAM OCOL!
The Commissioner of Official Languages is mandated by Parliament. He is therefore independent from the government, but his staff are members of the federal public service and benefit from all the related advantages, including flexible work, competitive salaries and professional development.

The OCOL is a small organization of 180 employees that offers a positive, collaborative and bilingual work environment. We have our own internal compensation and benefits Advisors and a dedicated information technology team.

FLEXIBLE WORK MODE:
The organization has put in place a hybrid workplace focusing on a flexible work approach. The OCOL offers a hybrid and flexible work model as part of its work environment, depending on the nature of the work required by the position and operational needs.

As part of this process, the positions to be filled are located in Gatineau (designated position location). Candidates who are appointed will be required to report to the designated work location in accordance with the Common Hybrid Working Model for the Federal Public Service (https://www.canada.ca/en/government/publicservice/staffing/common-hybrid-work-model-federal-public-service.html) and the Organizational Guidelines for Telework.
The eco friendly building is located at 30 Victoria Street in Gatineau, Quebec, and is close to public transit, parking, bike and walking paths, shops and services. The building also offers indoor bike storage and changing rooms with showers.

Intent of the process

There is currently a staffing need to staff two positions on an indeterminate basis.
1) Team Leader, IT Business Line Advisory Services
2) Senior Support Analyst, Infrastructure Operations

You are invited to apply on the stream of your choice. You can apply on both streams, if you meet the required qualifications.

Please note that both positions require an advanced level of bilingualism. Candidates will be assessed on their second official language (French or English) at the start of the process.

A pool of qualified candidates resulting from this process may be established and used to fill this position and similar positions with various language requirements, security requirements, various conditions of employment, various locations and durations. All federal organizations listed in Schedules I, IV and V of the Financial Administration Act may use this staffing process to appoint a candidate to its organization in a similar position if a pool is created with the approval of the manager in consultation with Human Resources.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION FOR ALL STREAM

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Degree equivalency

EXPERIENCES STREAM 1

• Experience in developing at least two (2) complex* IT solutions developed under Microsoft Power Platform (Dynamics 365 / Power Apps / Power Automate / Power Pages) or Dynamics 365 on-premises.

• Experience in providing expert technical advice and recommendations on complex* issues related to the development of IT software solutions to management, clients or other stakeholders.

NOTE:

* Complex is defined as an issue with two or more of the following characteristics: multi-dimensional, cross-platform, requiring integration, sensitive, multi-stakeholder, precedent-setting, affecting client services, or having a major impact on operations.

EXPERIENCES STREAM 2

• Significant** experience configuring, managing, and supporting Windows 10 or Windows 11 workstations in an enterprise context.

• Significant** experience creating, configuring, deploying, and patching applications and patches to workstations and servers in an enterprise context.

• Significant** experience in providing advice and guidance to management.

• Experience managing, configuring, and deploying various iOS or Android mobile devices.

NOTE:

** Significant experience is defined as the depth and breadth of experience associated with performing duties on a full-time basis for approximately three (3) years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSETS EDUCATION FOR ALL STREAMS

• Degree from a recognized university with a specialization in computer science or electronic engineering or engineering in programming or another field related to information technology.

• Scripting courses, training, or certifications (e.g., PowerShell, VBScript, WMI).

• Courses, training or certifications related to business needs analysis (e.g. CBAP®).

• Courses, training or certifications in an area related to IT security.

Degree equivalency

ASSET EXPERIENCES STREAM 1

• Experience in managing an IT network infrastructure.

• Experience in developing and maintaining cloud-based applications built on the Microsoft Power Platform.

• Experience in project management.

• Experience supervising staff, including tasks attribution and performance monitoring.

ASSET EXPERIENCES STREAM 2

• Experience with a management, configuration and deployment tool for desktop and mobile devices such as Microsoft System Center Management, Endpoint Manager / Intune.

• Experience in configuring, deploying and managing audio-visual and videoconferencing systems such as: Microsoft Teams Rooms, Crestron, Polycom, etc.

• Experience with PowerShell or other scripting languages.

• Experience with computer network infrastructure (LAN, WAN).

• Experience using Microsoft Azure AD (now Entra ID) tools, processes, and best practices for administering users and group membership, permissions, and policies related to networking, file sharing, printing, and application delivery related to at least one of the following: workstations, mobile devices or video conferencing equipment.

• Experience managing networked printing devices.

• Experience researching, evaluating, and recommending hardware and software related to one or more of the following: workstations, mobile devices, or video conferencing equipment.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

KNOWLEDGE STREAM 1

• Knowledge of Microsoft SQL Server 2008 or newer as well as SQL programming.

• Knowledge of at least one Power Platform technology (Dynamics 365 / Power Apps / Power Automate / Power Pages).

KNOWLEDGE STREAM 2

• Configuring Windows 10 and/or 11 (such as Firewall, Group Policy, GPO, Account Management and Groups, etc.).

• Knowledge of the design and components of a computer network infrastructure.

• Knowledge of scripting language such as PowerShell or others.

ABILITIES FOR ALL STREAMS

• Ability to produce and present technical documentation.

• Ability to communicate effectively verbally.

• Ability to communicate effectively in writing.

PERSONAL SUITABILITY FOR ALL STREAMS

• Initiative
• Client Service Oriented
• Reliability
• Judgement
• Work effectively in team
• Leadership

The following may be applied / assessed at a later date (may be needed for the job)

ASSETS KNOWLEDGE STREAM 1

• Knowledge of the design and components of a network infrastructure.

• Knowledge of the fundamentals of project management.

• Knowledge of vulnerabilities and threats to IT security.

ASSETS KNOWLEDGE STREAM 2

• Knowledge of vulnerabilities and threats to IT security.

ORGANIZATIONAL NEEDS

The Office of the Commissioner of Official Languages is committed to having a skilled and diversified workforce representative of the population we serve. In support of our strategy to achieve our employment equity goals, selection may be limited to candidates self-identifying as belonging to one of the following Employment Equity groups: Aboriginal Persons, Visible Minorities and Persons with Disabilities.

Conditions of employment

Reliability Status security clearance

Willingness and ability to work overtime, including evenings and weekends, as required.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Our organization will only accept on-line applications for this opportunity. Please click “Apply online” to submit your application. We are committed to an inclusive and barrier-free workplace from the selection process onward. If barriers prevent you from submitting your application through this system or for other reasons, please send a message to the address listed below under Contacts to make your request. Information received will be treated confidentially.

Reference checks may be sought and performance agreements may be used to validate and/or obtain more information.

Persons are entitled to participate in the appointment process in the official language of their choice.

Please note that your overall conduct and communications, including emails, throughout this selection process may be used to assess qualifications and skills.

Your application file (curriculum vitae and answers to pre-selection questions) will be used to assess the ability to communicate effectively in writing.

One of the values of the public service is integrity. Consequently, the use of external help, including artificial intelligence software such as Chat GPT, is not authorized for this process and could lead to various consequences (rejection during the process, investigation, etc.).

Applicants who apply to this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users.

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Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

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