About the position
Duties
Visitor Services Attendant duties include:
• Interacting with visitors to support a quality experience, providing information, direction and sales of goods and services; Addressing and resolving visitor concerns and complaints
• Daily cleaning of washrooms, showers and pit privies, litter picking; emptying of garbage and recycling bins, sweeping, mopping, and shoveling snow
• Travelling by vehicle through the park to provide daily cleaning and maintenance of day-use areas, visitor centres, office buildings, staff accommodations and grounds
• Various duties associated with positions in campgrounds, visitor centres, entry gates, or traffic teams
• Conducting facility rounds to ensure visitor compliance with park regulations
Work environmentHave you ever thought of establishing a career in one of Canada's most amazing and iconic places? Seize the opportunity to work in unique locations and find true work-life balance by having the Canadian Rockies at your doorstep.
Work at one of our three Field Unit hubs, either based in Radium Hot Springs BC, Field BC or Lake Louise AB, and work as part of a collaborative team. Our Visitor Experience staff work in the following settings:
• Campgrounds
• Visitor’s Centers
• Entry Gates
• Visitor Access
If you are interested in this opportunity, why not consider a career with the Parks Canada Agency? We offer:
⚖️ Work-life balance
📅 Paid vacation and leave (for those working over 3 months)
💰 Pension and retirement benefits (for those working over 6 months)
🩺 Health and dental benefits (for those working over 6 months)
📚 Training and professional development
🏞️ Working in beautiful locations
🚐 Paid commuting (for those working over 3 months, dependent on residence location)
📈 Transfer and promotion opportunities
🤝 Diverse and inclusive workplaces
🍁 Contribution to public service
Parks Canada fosters a diverse and inclusive work environment. You can make a difference by bringing your unique experience, background, and perspective to our work. We welcome applications from individuals with diverse abilities and from all backgrounds and identities.
Intent of the process
The results of this process will be used to create a list of qualified candidates to staff Visitor Services Attendant (GS MPS 04) positions starting as early as April 2027 and may also be used to fill similar positions with various tenures, security levels or linguistic profiles in the same or other parts of Canada. Work locations may be Field, BC, Radium Hot Springs, BC or Lake Louise, AB.
Important messages
🏆 The Parks Canada team is proud to be recognized by Forbes as one of Canada's Best Employers (2026).
📢 We will only accept on-line applications received via the Government of Canada GC Jobs site. site.
Persons who are unable to apply on-line must contact the person listed below prior to the closing date.
Additional information on preparing for your interview can be found here: Applying for Government of Canada jobs: Testing and accommodation measures - Canada.ca
Tips for applicants:
• Please provide complete and thorough details of your education and experience.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
• Failure to provide sufficient information may result in your application being screened out of the competition.
Operational Requirements
• Willing to perform custodial tasks such as cleaning washrooms showers, offices, garbage/recycling collection, facility/site maintenance, and picking litter
• Willing to work outdoors in variable weather conditions
• Ability to report to work in various geographically dispersed locations
• Willing to work irregular hours, overtime, weekends and/or statutory holidays, evenings
• Willing to use physical effort to lift up to 50 lbs with frequent lifting/carrying up to 25 lbs
• Willing to conduct repetitive tasks
• Willing to be exposed to noxious odours from cleaning chemicals, vehicle fumes, dust, and poor air quality
• Willing to demonstrate tasks to others
• Willing to learn and demonstrate Parks Canada’s Code of Values and Ethics in all aspects of work
• Willing to learn First Aid for the workplace
• Willing to work under minimal supervision
• Willing to work in a fast-paced environment
• Willing to resolve visitor complaints or concerns
You need (essential for the job)
Your application must clearly explain how you meet the following
Failure to clearly demonstrate in your application how you meet the Education and Experience factors found in the Statement of Qualifications may result in the rejection of your application.
EDUCATION
Successful completion of secondary school according to provincial standards or acceptable combination of education, training, and experience.
Learn more about degree equivalency.
EXPERIENCE
• Experience in interacting with the public
• Experience responding to visitor/customer questions or complaints
• Experience working in a team environment
Applied / assessed at a later date
KNOWLEDGE
• Knowledge of Banff, Yoho and/or Kootenay National Parks and surrounding areas
• Knowledge of safe cleaning practices
• Knowledge of cash handling practices
ABILITIES
• Concern for safety: workplace, personal and public safety
• Fosters productive team collaboration while delivering value to visitors
• Knowing when to take initiative
• Problem Solving
PERSONAL SUITABILITY
• Exercises sound judgment
• Takes responsibility
• Communicates effectively
• Demonstrates integrity
• Personally connects with people
Equity, diversity and inclusion
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you apply.
Learn more about diversity and inclusion in the public service.
Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their application.
Parks Canada is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. Parks Canada operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.
Each person is entitled to participate in the appointment process in the official language of their choice.