gJobs.ca
Registry Officer and Liaison Officer
Original government version here
Closing: 2026-10-09

Registry Officer and Liaison Officer

Administrative Tribunals Support Service of Canada

Closing date: October 9, 2026 - 23:59, Pacific Time

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Reference number
ATS26J-059997-000017
Selection process number
26ATS-EA-00379086
Location
Vancouver (British Columbia), Ottawa (Ontario), Toronto (Ontario), Montréal Island (Québec)
Salary
$68,849 to $74,180
Level
PM-02
Who can apply
Persons residing in Canada, and Canadian citizens and Permanent residents abroad.
Organization information
For further information on the organization, please visit Administrative Tribunals Support Service of Canada.

On this page

About the position

Duties
Registry Officers and Liaison Officers are appeal process experts that support tribunal members and parties.
Duties include but are not limited to:
• Receiving and filing documents, entering data and updating case files in a case management system
• Responding to enquiries about the process over the phone and in writing
• Reviewing documents and identifying important information for the process
• Managing a heavy workload and in a fast-paced environment
• Working effectively with the public, tribunal members, lawyers, litigants, and other registry staff
• Scheduling hearings, booking interpreters and hearing rooms, and ensuring they run smoothly
• In some cases, attending hearings across Canada, virtually or in-person
Intent of the process
The intent of the process is to staff a minimum of 6 positions on a term and/or permanent basis. Candidates who hold a substantive position at the PM-02 group and level, or an equivalent level, may be considered first.
A partially qualified pool will be created and may be used to staff similar positions with various linguistic requirements, classifications, tenures, locations, or security level. The pool will be primarily used to staff positions within the ATSSC but could be used by all federal organizations listed in Schedules I, IV and V of the Financial Administration Act (FAA). By applying, you consent to us sharing your application and assessment results with other government departments.
Positions to be filled
6
Important messages
The ability to communicate effectively in writing will be assessed using the responses provided in your application.
As such, you must complete your application independently without external help, which includes generative artificial intelligence tools (i.e., Copilot, ChatGPT, Claude, Gemini). Any violation may be investigated and result in serious consequences, including the rejection of your application.

Conditions of employment

Reliability Status security clearance

Learn more about security screening process.

Operational Requirements

The incumbent may be required to work overtime.
The incumbent may be required work on-site.
The incumbent may be required to work occasionally or regularly outside standard business hours, including evening shifts.

You need (essential for the job)

Your application must clearly explain how you meet the following
EDUCATION
A secondary school diploma or employer-approved alternatives or equivalent. The employer-approved alternatives to a secondary school diploma are:
- A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
- An acceptable combination of education, training and/or experience.

Learn more about degree equivalency.

EXPERIENCE
Experience in resolving client service issues.
Experience in providing administrative support services.
Applied / assessed at a later date
COMPETENCIES
Working effectively with others
Attention to detail
Thinking things through
Showing initiative and being action-oriented
Written communication

Language requirements (essential for the job)

Applied / assessed at a later date
Various language requirements - Bilingual imperative BBB/BBB and CBC/CBC

Learn more about language requirements.

You may need (asset qualifications)

May be applied / assessed at a later date
*The following criteria are assets. They are nice to have, but not essential for the position.
Experience providing registry services in a legal environment.
Experience working in a call centre environment.
Experience in using an electronic records/case management information system.

Our commitment

We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Learn more about assessment accommodation.

Equity, diversity and inclusion

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you apply.

Learn more about diversity and inclusion in the public service.

Preference

Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

Learn more about preference to veterans.

How to apply

Learn more about applying for Government of Canada jobs.

Information you must provide
  • Your résumé

We'd like to thank all those who apply. However, only the people selected for further consideration will be contacted.

Hiring organization contact

Name: Angela Gabie, Human Resources Advisor
Email address: 
Additional email: 
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