HEAD TECHNICAL SERVICES (GT-06)

Duties
📣𝗥𝗼𝗹𝗲 𝗦𝘂𝗺𝗺𝗮𝗿𝘆
The Head of Technical Services provides senior technical leadership and delegated managerial oversight for the planning, design, and delivery of audiovisual and integrated technical services supporting Public Services and Procurement Canada’s (PSPC) Event and Conference Management (ECM) program.The position serves as ECM’s technical subject matter expert, leading technical teams and advising management and clients on the delivery of high-profile, technically complex conferences and events across the National Capital Region and Canada.🔑𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀➥ Plans, designs, and delivers end-to-end audiovisual and technical solutions for high-profile conferences and events, ensuring alignment with Government of Canada standards, accessibility requirements, and client expectations.
➥ Manages a technical workforce of approximately thirty employees through subordinate supervisors, including performance management, staffing, training, and workplace health and safety, in accordance with delegated authority.
➥ Forecasts and manages technical resource requirements and oversees budgets, contracts, and staffing related to technical services.
➥ Represents ECM as the technical subject matter expert with clients, service providers, and interdepartmental partners.
➥ Advises ECM management on the technology roadmap; contributes to the development of policies, standard operating procedures (SOPs), tools, service standards, and performance reporting.
➥ Oversees technical installation/fit-up, calibration, testing, and live operations; lead troubleshooting and contingency responses for complex, time-critical events (including travel and after-hours support as required).
➥ Leads the lifecycle management of technical assets, including technical specifications, procurement support, system integration, maintenance and repair, upgrades, inventory control, and disposal; Ensures the integrity of technical records and schematics.
➥ Establishes and applies quality assurance practices, SOPs, and performance indicators to ensure reliable service delivery and continuous improvement.
➥ Builds and sustains a high-performing, future-ready technical team by defining competencies, supporting continuous training, monitoring technology trends, and promoting proactive upskilling and succession planning.
➥ Ensures compliance with applicable legislation, policies, and standards related to health and safety, accessibility, procurement, and official languages.
➥ Travel, extended hours, and overtime are frequently required during major events.

Work environment
𝗪𝗲 𝗮𝗿𝗲 𝗢𝗻𝗲 𝗣𝗦𝗣𝗖!
Public Services and Procurement Canada (PSPC) helps the Government of Canada serve Canadians. With a strong focus on quality customer service, we provide innovative common services such as real estate and building management, purchasing, banking, pay and pensions, and translation to other government departments, agencies, and boards. By providing these centralized services to departments and agencies, we enable them to focus on what they do best: providing their programs and services to Canadians. At PSPC, our approach to inclusion is simple: we are committed to achieving a competent and representative workforce that reflects the diversity of the Canadian population we serve, and strive to create a welcoming, respectful, and inclusive environment that enables collaboration and innovation. When you succeed, we all succeed.🌟𝗪𝗵𝗼 𝗮𝗿𝗲 𝘄𝗲 𝗺𝗼𝗿𝗲 𝗽𝗿𝗲𝗰𝗶𝘀𝗲𝗹𝘆 – 𝗢𝘂𝗿 𝘁𝗲𝗮𝗺 :The Events and Conference Management (ECM) team has existed for over 50 years. ECM provides federal and non-government clients with logistical support services to plan, organize, coordinate and implement events and conferences of various sizes and complexity. The ECM team supports approximately 1500 to 2000 events annually, ranging in scope and complexity. They include international, national and regional events as well as local meetings and conferences. Its services are available in-person and/or virtually in the National Capital Area, in four equipped facilities, as well as across Canada.Services available also include the provision of operational and ceremonial support for high level international dignitary visits and national ceremonies. The ECM team also provides audiovisual expert advice and support services for in-person and virtual meetings as well as event planning budgetary services.📍Position is located at 395 Wellington Street, Ottawa, Ontario.❗𝗜𝗻 𝗼𝗳𝗳𝗶𝗰𝗲 𝗽𝗿𝗲𝘀𝗲𝗻𝗰𝗲 𝗶𝘀 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝗱 𝟱 𝗱𝗮𝘆𝘀 𝗮 𝘄𝗲𝗲𝗸.

Intent of the process
📢This process is designed to fill one (1) GT-06 group and level position.A pool of partially assessed candidates will be established through this process to staff identical or similar positions across Canada, within the Department of Public Services and Procurement Canada, with various language profiles, security requirements and/or tenures.

Positions to be filled
1

Important messages
❗️Please note that only those applicants who meet the (education and/or experience) criteria will be invited to the next stage of evaluation. We thank all applicants for your interest in this selection process.
📌 𝗧𝗶𝗽𝘀 𝗳𝗼𝗿 𝗰𝗮𝗻𝗱𝗶𝗱𝗮𝘁𝗲𝘀: When responding to the selection questions, be sure to provide complete and detailed information about your experience. Do not assume that the selection board has prior knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each element related to the experience, as applications will be assessed solely on the basis of the information provided. If you do not provide sufficient information, your application may be rejected.
📌 𝗛𝗼𝘄 𝘁𝗼 𝗿𝗲𝘀𝗽𝗼𝗻𝗱 𝘁𝗼 𝘀𝗰𝗿𝗲𝗲𝗻𝗶𝗻𝗴 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻𝘀?
When you apply to this selection process, you will be asked to answer screening questions related to the essential qualifications for education and experience, as well as asset experience qualifications. Your answers to these questions will be used as a primary source of information, and your résumé will only be used to validate the information provided. Failure to do so may result in your application being rejected.
• Each response must include concrete and specific examples that directly relate to the experience being assessed.
• Each example must include the date or period (WHEN) and location (WHERE) of the experience, the context of the situation, what you did (WHAT), HOW you did it, your specific role in the situation, and the result achieved.
• Focus on what you did. If you describe an experience gained within a team, make sure to distinguish your role from that of others.
• Simply listing your duties or stating “see résumé” is not sufficient.
📌 𝗛𝗼𝘄 𝘄𝗶𝗹𝗹 𝘆𝗼𝘂 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝘂𝘀? We will contact you by email, by VidCruiter or through your GC Jobs account. Please ensure that you have provided a valid email address and that your account accepts messages from unknown senders. It is your responsibility to regularly check your inbox, junk mail, and GC Jobs account to stay informed of any updates regarding this pool.
📌 𝗪𝗵𝗮𝘁 𝗱𝗼𝗲𝘀 "𝗥𝗲𝘁𝗮𝗶𝗻𝗲𝗱" 𝗺𝗲𝗮𝗻? This automatically generated message by the system means that your application can be considered. If selected, you may be contacted for further consideration.
📌 𝗛𝗼𝘄 𝗱𝗼 𝗜 𝘂𝗽𝗱𝗮𝘁𝗲 𝗺𝘆 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹 𝗶𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻? You can update your information in the “Personal information” section under the “My jobs” menu in your account.
📌 𝗜 𝗵𝗮𝘃𝗲 𝗮 𝗱𝗶𝘀𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗮𝗻𝗱 𝗰𝗮𝗻𝗻𝗼𝘁 𝗮𝗽𝗽𝗹𝘆 𝗼𝗻𝗹𝗶𝗻𝗲. 𝗪𝗵𝗼 𝘀𝗵𝗼𝘂𝗹𝗱 𝗜 𝗰𝗼𝗻𝘁𝗮𝗰𝘁? You may contact the Public Service Job Advertisement Information Line at 1-800-645-5605.
📌 𝗪𝗵𝗼 𝗰𝗮𝗻 𝗜 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗶𝗳 𝗜’𝗺 𝗵𝗮𝘃𝗶𝗻𝗴 𝘁𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗱𝗶𝗳𝗳𝗶𝗰𝘂𝗹𝘁𝗶𝗲𝘀 𝗼𝗻 𝘁𝗵𝗲 𝗚𝗖 𝗝𝗼𝗯𝘀 𝘄𝗲𝗯𝘀𝗶𝘁𝗲? You can contact the Public Service Commission’s Support Centre by clicking “Contact us” on the left-hand side of this poster or by calling 1-888-780-4444.
📌 𝗘𝘃𝗲𝗿𝘆 𝗶𝗻𝗱𝗶𝘃𝗶𝗱𝘂𝗮𝗹 𝗵𝗮𝘀 𝘁𝗵𝗲 𝗿𝗶𝗴𝗵𝘁 𝘁𝗼 𝗽𝗮𝗿𝘁𝗶𝗰𝗶𝗽𝗮𝘁𝗲 𝗶𝗻 𝗮 𝘀𝗲𝗹𝗲𝗰𝘁𝗶𝗼𝗻 𝗽𝗿𝗼𝗰𝗲𝘀𝘀 𝗶𝗻 𝘁𝗵𝗲 𝗼𝗳𝗳𝗶𝗰𝗶𝗮𝗹 𝗹𝗮𝗻𝗴𝘂𝗮𝗴𝗲(𝘀) 𝗼𝗳 𝘁𝗵𝗲𝗶𝗿 𝗰𝗵𝗼𝗶𝗰𝗲. Applicants are encouraged to indicate their preferred language(s) in their application.
📌 𝗣𝗹𝗲𝗮𝘀𝗲 𝗻𝗼𝘁𝗲 𝘁𝗵𝗮𝘁 𝗶𝗻 𝗮𝗱𝗱𝗶𝘁𝗶𝗼𝗻 𝘁𝗼 𝘁𝗵𝗲 𝗮𝘀𝘀𝗲𝘀𝘀𝗺𝗲𝗻𝘁 𝗺𝗲𝘁𝗵𝗼𝗱𝘀 𝘂𝘀𝗲𝗱 𝗶𝗻 𝘁𝗵𝗶𝘀 𝘀𝗲𝗹𝗲𝗰𝘁𝗶𝗼𝗻 𝗽𝗿𝗼𝗰𝗲𝘀𝘀, 𝗮𝗹𝗹 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 𝗮𝗻𝗱 𝗰𝗼𝗿𝗿𝗲𝘀𝗽𝗼𝗻𝗱𝗲𝗻𝗰𝗲 𝗺𝗮𝘆 𝗯𝗲 𝘂𝘀𝗲𝗱 𝘁𝗼 𝗮𝘀𝘀𝗲𝘀𝘀 𝗰𝗲𝗿𝘁𝗮𝗶𝗻 𝗾𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀.
❗️During the application or assessment process, anyone found to be cheating, including those who help others to cheat, may be removed from the selection process.
❗️You must be prepared to provide the original or a certified true copy of your educational credentials and proof of citizenship. For candidates with an international degree/diploma, Canadian equivalency will also be requested.

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Secret security clearance

𝗖𝗢𝗡𝗗𝗜𝗧𝗜𝗢𝗡𝗦 𝗢𝗙 𝗘𝗠𝗣𝗟𝗢𝗬𝗠𝗘𝗡𝗧✅You must be willing to be reassigned to any location served by the PSPC's Conference Centre in the National Capital Region. Reassignments for operational needs may occur with as little as a few hours’ notice for temporary coverage and up to five days’ notice for ongoing reassignments.
✅Must be willing and available to travel within the National Capital Region, and in Canada occasionally on short notice.
✅Must be willing and able to work overtime, including weekdays, weekends, statutory holidays.
✅Must have and maintain a valid and unrestricted driver’s licence – (Category G, Class 5 or equivalent).
✅Must be able and willing to wear personal protective equipment (PPE), as required.
✅Willing and able to undertake safety training, as required.
✅Willing and able to physically set up conference rooms where some heavy lifting (up to 50 lbs) of items such as chairs, tables and stages, and height work, is necessary.

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🎓𝗘𝗦𝗦𝗘𝗡𝗧𝗜𝗔𝗟 𝗘𝗗𝗨𝗖𝗔𝗧𝗜𝗢𝗡➥ A secondary school diploma or an acceptable combination of education, training and/or experience.❗𝗡𝗼𝘁𝗲:
The employer-approved alternatives to a secondary school diploma are:
1. A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
2. An acceptable combination of education, training and/or experience.Candidates who already meet both of the following criteria must be accepted as meeting the secondary school diploma requirement:
a. Candidates who have achieved a satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; and
b. Candidates who have been appointed or deployed for an indeterminate period to a position in the GT classification.

💼𝗘𝗦𝗦𝗘𝗡𝗧𝗜𝗔𝗟 𝗘𝗫𝗣𝗘𝗥𝗜𝗘𝗡𝗖𝗘𝗦➥ Experience in managing human resources.
➥ Experience in managing financial resources.
➥ Experience in the procurement of goods and services.
➥ Experience in implementing new media tools or multimedia technologies (e.g., video, webcasting or virtual event technologies).
➥ Significant* experience providing technical services and advice on audio-visual requirements for small and complex events.*"Significant experience" is defined as experience of a volume, complexity and diversity normally equivalent to performing the duties over a period of approximately five (5) years.

📚𝐄𝐒𝐒𝐄𝐍𝐓𝐈𝐀𝐋 𝐂𝐎𝐌𝐏𝐄𝐓𝐄𝐍𝐂𝐈𝐄𝐒➥Client Service Competency - Level 2➥Create Vision and Strategy➥ Mobilize People➥Uphold Integrity and Respect➥Collaborate with Partners and Stakeholders➥Promote Innovation and Guide Change➥Achieve Results

🧩𝐄𝐒𝐒𝐄𝐍𝐓𝐈𝐀𝐋 𝐀𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒➥Ability to communicate effectively orally.➥Ability to communicate effectively in writing.

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Applied / assessed at a later date

Bilingual - Imperative (CBC/CBC)

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🎓𝗔𝗦𝗦𝗘𝗧 𝗘𝗗𝗨𝗖𝗔𝗧𝗜𝗢𝗡➥ Post-secondary education in an audio visual technical related field (Certificate or Diploma).

📚𝗔𝗦𝗦𝗘𝗧 𝗖𝗘𝗥𝗧𝗜𝗙𝗜𝗖𝗔𝗧𝗜𝗢𝗡𝗦➥Certified Technology Specialist (CTS) certification or other audiovisual related certifications.

💼𝗔𝗦𝗦𝗘𝗧 𝗘𝗫𝗣𝗘𝗥𝗜𝗘𝗡𝗖𝗘𝗦➥ Experience using AI related to technical services and audio-visual for small and major events.

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In support of achieving a diversified workforce, consideration may be given to candidates, who, at the time of application, self-declare* as belonging to one of the following designated Employment Equity groups: Women, Indigenous (Aboriginal) Peoples, Persons with Disabilities and Members of Visible Minorities.* We therefore encourage you to self-declare during the online application process by selecting the appropriate box under the Employment Equity section. For further details, please refer to the “Other information” section.

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Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

Learn more about preference to veterans.

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